Goibibo , Goibibo.com — No Refund of Ticket , pathetic services

Address:

Gurgaon, Haryana

I have a horrifying last few days with GoIbibo. They are bunch o[censored]nprofessional lads who don't understand customer satisfaction is utmost important.

I work @ MNC, where circulating my bad experience with my colleagues (Out of 1 Lakh of them if only 50,000 reads it and few thousands keep this in their mind, would lead to hefty business loss for goibibo) would made some serious mark toward this company.

I had booked a ticket from Delhi-Bangalore which i cancelled 4 days before departure. I was hoping to get a smooth refund. But Ahh my first mistake-Selecting GoIbibo and second-Expecting smooth refund.

Emailed/Called them umpteen times-They've one reply for me (as if taught by their teachers in school).

Sir, I have personally cross verified that the refund has already been processed from our end against your transaction.

But, we cannot assume any responsibility for the failure to perform the services at your bank. They are not even providing complete details on the transaction done from there side.

What the heck and how i care, you have processed my claim or whatever you've done. Plain and simple, i've not received my money back. Blaming it to bank and not providing details is true example of tyranny. Involved PNB bank, RBI in email chains, but these seem to be shameless lot of Human beings on Planet-Gurgaon. Not even replying RBI managers regarding the source bank details.

I suggest you guys, please think zillion times if you are using GoIbibo services. One unsatisfied customer will spread the word the best he can.

Its one month today, still no refund and no reply even from there Senior Managers. God Bless this company. I am not going to hold back though (gave them final reminder), not even waiting to hear back from them. Already consulted a legal advisor, hope to see them in courts soon.

Few thousands dearer will not make me a poor man but making these crooks learn a lesson will surely make them treat people like they should be. I'll surely update the forums soon with the proceedings.

Thanks
Nitin