[Resolved]  HCL — Bad Repairing of broken hinge by Vijay Enterprises-HCL Authorized Service Center in Kolkata

Address:

Kolkata, West Bengal

Sir/Madam, I have an HCL laptop which I use very carefully and gently for my academic purpose. Recently I have noticed that the right hinge of my laptop has got cracked and therefore the locking system of my laptop has become loose. Moreover whenever I am opening the lid, the whole system is becoming rather unstable due to that cracked hinge. So I went to Vijay Enterprises - HCL Authorized Service Center in Kolkata, located at 25 Princep Street, Kolkata – 700072, on 9th october, 2013. They have told me that the right hinge of the laptop is broken and they have charge Rs. 1800/- for repairing the same. They also told me that it will take 1day for observation after repairing. On the next morning they have informed me that my laptop is ready and I took my laptop back. Now on 21st october night I found that the same type of crack is happening at that REPAIRED BROKEN HINGE and it is extending. Now my query is "Is it the customer service provided by the HCL Authority where after paying Rs. 1800/-, one will get the uninterrupted service for only 12 days? ".