[Resolved] HCL Laptops — Wrong Configuration Laptop Send | |||
Respected Sir, Myself Pranav Dave. I ordered my new laptop to HCL Online store, but then send me wrong configuration and also some fault in that laptop. Let me know you whole story of mine : 1) I seen this laptop to online HCL Site, here is the link : http://www.hclstore.in/AE1V2076-X 2) Here in this link they shown almost all the confituration of this laptop under "Specification" Tab, But they didnt shown Hard Disk speed like 5400 rmp or 7200 rpm, so i put online query to their site. next day they called me (i didnt remember that lady executive name) but she confirmed me that hard disk is 500 GB with 7200 rpm and also give me proposal of 1000 Rs. discunt if i buy it in next 24 hours. 3) I ordered my laptop on 4rth Dec. 2010 by using my credit card. and my laptop reached to my home at 16th Dec. 2010 with configuration list. Then i realize that Hard Disk is not with 7200 rpm. it is with only 5400 rpm. 4) So i mailed then on given id of complain but they just send automated email then no any reply or call from their side. 5) After some days when i email them with the warning that i will put complain at consumer complaints then they reply to my mail with just some sentence that my query is in queue,but didn't call till yet. I given my order number, machine number, contact number. But still didn't reply form their side. 6) Also the web came in that laptop has wrong direction configured. Here i attached the image taken from that web cam. Please help me in this matter. One more thing : they given "HCL Touch" functionality in same laptop through which i can directly communicate with their customer executive but that is also not works. It is not taking my machine number as login. My Contact number is : [protected] and my email id is : [protected]@india.com Thank you, Pranav Dave. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
HCL - Laptop — Faulty piece
I had purchased HCL Laptop 1 year back for 36k from Vijay Sales Outled.HCL; Model: 9074AX134811
Every 2nd month the computer gets locked stating CMOS problem, it asks for password to go ahead.
Within warranty period, I have visited HCL customer care division at Marol, Andheri 4 times (I would have been more then 4 times, as i was not having time to visit the HCL centre, also they do not operate on Saturday and Sunday, and they accept laptop complain from morning 10-5pm).
Everytime, they received the laptop, cured the problem and gave me back... It was a temporary fix they used to do which I am not aware, when I was asked to check the laptop before leaving the premised it used to work properly, after a weeks time of operating the laptop same CMOS problem would occur.
CMOS battery would charge nothing, but i would almost spent 300 Rupees on my one way trip to their customer service centre.
I have been repeatedly telling the executives to detect the core problem as its occurring time and again, even after HCL receiving the laptop 4 times, the problem is still un-cured.
Now my 1 year warranty is expired, same problem, my laptop is locked asking for password (dont know what the hell password HCL guys have put) I had asked them several times to let me know the CMOS password but they never gave
NOW, they ask for charges to repair the problem which runs into couple of thousands.
Please help me, i need to sue this company. This is frustrating.
I had purchased this laptop to do some equity trading in my morning couple of hours spare time, which i am deprived of. My family members also keep taunting me on this purchase
Thanks
Trinidade Franco
[protected]
HCL LAPTOPS — urgent
i was purchase laptop from HCL. and extent guartee period for 2 years and laptop's mother board not in service now.i have submiitted my laptop to HCL service center but they are not responding for my laptop.HCL LAPTOPS — bought a dead laptop
hcl leaptops Complaints - big troubleView all hcl leaptops complaints
hcl leaptops
Posted:[protected] by Vishesh Dabra Send email
big trouble
i bought this hcl laptop on 18-jan-2010 and from the very first day ,,,,,,,, it is showing a DEATH SCREEN...and keeps on restarting all the time ...... and since then the laptop has been with the hcl service center people and these people are NOT able to fix it ...........since then i have not been able to use for a SINGLE DAY.............
the sereial no. is co94ax237136
HCL Laptops — Faulty laptop
Sir,I have baught Hcl laptop model P 21 before 2 year and from that i am facing lots of problem 2times its mather board has been changed to change it company take aprx 1 month on that time i have to waight for that and i to complete work i have to go cyber cafe.
My question is if laptop is not up to mark then why company sold it even service centere person also says that this is not good laptop and try to sale it 2nd hand. sir why i purchased it ? to sale second hand i think company should give attention it and solve this problem any way to save my pressus time wastege.
Pawan shankar
Bihar
[protected]
HCL Laptops — Extra charges
i had some prblem in my lappy HCL p2804 ,it was not starting so i went to HCL service center, bittan market, bhopal.there was a mam she said wait for 3 hrs and submit 500 rs for cheking charges,i denied becuz of i didnt have enough so she said u can pay after 3 hrs and she said to call me,then she called me and said you have mother board problem it will be charged 11000 rs only,i said dont repair when got there she took 500 rs and did'nt gave reciept ,so i said what i will answer to my parent at last she has written in small letters in corner ,i think it was the case of extra chagres becuz in market nobody is charging for fault check.my mail : [protected]@gmail.com
HCL ME — Wrong configuration of Laptop
. I have purchased a HCL ME AE1V2003-I on 16 dec 2010. But the processor I got is Intel® Core™ i3 350M Processor. And the processor configuration for the above model shown online is Intel® Core™ i3 370M Processor. How can I verify the correct model I got. If I got the wrong model then how can I claim for the correct model ?Thanks and regards
Jitendra
[protected]
Today after 1.5 month i got reply from hcl customer care.
Even they don't know that there are no any hard drive comes with 5600 RPM, (it is 5400 RPM)
By this reply you all can know that no any of executive of HCL has knowledge of hard drive RPM.
See reply given by them :
Dear Sir,
HCL ME Laptop AE1V2076-X comes with 5600 RPM Hard disk drive. We do not ship this laptop with 7200 RPM HDD. Hope this resolved your queries.
Regards,
Team HCLStore.in
Even they don't know that there are no any hard drive comes with 5600 RPM, (it is 5400 RPM)
By this reply you all can know that no any of executive of HCL has knowledge of hard drive RPM.
See reply given by them :
Dear Sir,
HCL ME Laptop AE1V2076-X comes with 5600 RPM Hard disk drive. We do not ship this laptop with 7200 RPM HDD. Hope this resolved your queries.
Regards,
Team HCLStore.in
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HCL Laptops — removal of RAM
Sir,I had given my laptop for some repair works to hcl service centre in pune but today when i have cheked my laptop for itsmemory detail I came to know that they have removedone of my 256 MB RAM from the laptop..
kindly pay your attention towards my complaint.
yours
ANKIT LOCHAV
Ph. no. [protected]