Hi,
I have a salary account with HDFC bank ltd Sec -18 Noida branch since August'2008 when i joined EXL service. suddenly on 1st March'09 when my salary is credited in my Salary account, i was not able to withdraw my funds late night as i required them due to medical emergencies.
Next day when i called up on Cust Care of HDFC, i was told that the funds have been help by Credit card Division due to some reasons. in some time, i get to know that there was Credit card issued in my name somewhere in 2007 on my previous orgnisation, which i have never asked for never signed any documents for issuing a credit card.
Credit card no which i was told is [protected]
further i was told that card was blocked in april or june 2008, however my new account was opened in August'08.i have been challenging how could a credit card be issued on my name without my prior permission, i should have any confirmation calls or application no. but none at the time of issuance.
however, i was told funds were put on hold as the required details were matching with the Credit card.
my funds got blocked with out informin about such scenario, my office address & mobile no. was already updated in the new account, through which they could have contacted me, but that didn't happen. infact when i was talking to an Associate in Jankapuri Credit card division on the telephone[protected], i explained all the facts & why should i suffer about this & being ill i required money, i asked them to release the funds & we can still work it out.but the guy Named SURESH started abusing with vulgar words which i fail to mention here & he blamed me as a theif without even listening to me.
On visiting Jankpuri branch, the same thing happened no one was ready to listen to me.
my debit acrd no. [protected]
amount debited without my consent 12702.47 on 16 march'09
my appeal to the forum is to help me with my case & guide me through as i dont want to lose my hard erned money due to banks negligence on issuing credit card on my name with out proper verification & rest of the formalities.
they have put my account on hold, so as soon as i recieve my salary it would again be held for such reasons.i have tried my best to come to some conclusion, infact i had word with Credit card associate from Mumbai called Shruti. They telling me i have to pay the amount around 70000 Rs for which iam not resonsible.
Details are
my debit card no. [protected]
Credit card - [protected]
amount debited with out my consent 12702.47
name - Vandana Pandey
mobile no. [protected]
Thanks,
Vandana
WE ARE HOLDING YOUR TERMINAL NO 41012330 OF HDFCBANK, AND I AM SORRY TO INFORM YOU THAT WITHOUT INTIMATION A SUM OF RS. 30000/- HAS BEEN DEDUCTED BY YOU.
THE COMPLAINT WAS GIVEN YOU IN WRITING ON[protected] ATTACHING ALL THE RELEVENT DOCUMENTS BUT TILL THIS DATE IT HAS NOT BEEN RELEASED.
THE CUSOMER FROM USA HAD PURCHASED A WOODEN TABLE FROM OUR STORE WORTH RS. 30000 THR CREDIT CARD NO XXX 8454 ON 28 FEB 2009. THE SHIPMENT WAS RELEASED BY HIM AND THE DECLARATION WAS GIVEN TO YOU.
ALL THE ABOVE FACTS ARE AVAILABLE TO YOUR MANAGER MR KINJUL SHARMA MOB [protected] BUT HE IS NOT CAPABLE TO HANDLE THE MATTER.
I THEREFORE REQUEST YOU TO REVERSE THE AMOUNT OF RS. 30000 AT THE EARLIEST.
PLEASE NOTE THAT MY COMPANY HAS GIVEN YOU A BUISNESS OF MASTER /VISA CARD MORE THAN 1.5 CRORES DURING THE YEAR 2008-09. I HAVE STOPPED YOUR EDC MACHINE TILL THE MATTER IS OVER.
THANKING YOU
PADMA JEWELS PVT LTD
PC JAIN DIRECTOR