HDFC Bank Complaints & Reviews

Dear Customers,
this is to warn against the ineffecient working of HDFC Branch ( First India Place , M.G Road , Gurgaon).
I applied for a housing loan with HDFC in the month of August'07 , for this i got confirmation of loan approval on Sep 13 ( File no[protected]/NK 50), a loan disbursal plan was also provided to me.
But even to this date HDFC has not been able to Disburse the loan of the grounds of some missing documents with the builder ( its almost more than 5 months ) since the loan is not disbursed hence my EMI could not start and hence i cannot avail the Tax benefit under Income tax laws.
I had written several mails to the concerned authorities but they have failed to provide any specific dates to me.I have been only telephonic confirmation on loan approvals from staff working with HDFC banks , but nothing has happened so far.
I had to leave for overseas posting with my family and will not be available for one year so due to this problem i am facing mental harassement as i dont know the exact status of Home loan besides the financal loss i had to incur becuase i could not produce the documents on Home loan payments.
I have spoken to all authorities but they are not giving me any dates so my entire investment is in jeoprady and i have nowhere to go , i am sharing this experience to let other customers know to what extent HDFC bank can go to Harass their customers mentally and incure them financial losses for which they are not taking responsibility.
It is thereby requested to avoid using the services from HDFC Bank Home loans specially the India Palace , M.G Road , Gurgaon Branch, which is highly incompetent in terms of customer services.

I dint get any details and receipt of credit card

HDFC Home Loan - Andheri - at Leela Gallery (Leela Hotel).
This is regarding home loan applied with HDFC. Female called as REshma sitting at front counter to accept application for Home Loan is pathetic and doesnt have any knowledge on Real eastate. She is not ready take my papers forward, doesnt even want to put that up to technical dept (advocate, lawyer) to have a check on property. I need her seniors number so that i can take my case forward on my own.
HDFC Home loan located at Leela's number is 28304251 and her extension is 1.

Yes my dear friend, this is very common with HDFC, and the worst thing is you keep on registering your compalints on their website but no one bothers to send you a reply.

I had a credit card with HDFC and I have used it only once ( Nov 2003 ) as per my Knowledge. The amount is 300+ . Its linked to my saving account and the payment should be automatically made. My savings account at that time has sufficient funds.

After 5 years they are now calling me and says I have to pay Rs 2000 and I have used my credit card for with drawing cash. ( Which I didn't do as per my knowledge ).

When I ask them to give complete details about the transactions etc, they are not ready to give. I told them if I can get full details then I can verify and then make the payment if there is a mistake from my side.

But the guy who call me , doesn't give proper details and asks to make payment and when I request more details he talks all nonsense. His tell his name as Nandu and he is calling from[protected]

Now a days he is abusing in the phone as well. This disturbs me a lot and upsets and is spoiling my mood. The call comes at different times disturbing my office work etc.

I need some advise as how to go about this issue. Please do the needful help.

To
The Branch Manager
HDFC Bank,
2nd floor, Titanic Bldg, 26 A, Narayan Preoperies,
Chandivili, Andheri-East, Mumbai-400 072

Dear Sir,

I am an A/c holder(A/C No. of HDFC Bank, R. T. Nagar.

I made a money transaction through ICCI ATM centre, Kottayam, using HDFC Debit Card, on 17th Oct. 2007. I withdrawed Rs. 5000/-.Since the system got stucked, the cash not dispensed in the ATM but I was billed for the amount. As HDFC customer care says, I filed a complaint to the nearest HDFC Bank,that is, Kottayam Branch, in ten minutes time.

After that, I provided the card holder dispute form and all the details several times to all concerned people. But even after three months, I didn’t receive my money back, even though ICICI Bank claimed the money back.The charge back section of debit card disputes has not even replied to my mails also.

Following are the the email ids of all the concerned persons, i have tried to work on it.

directbanking.[protected]@hdfcbank.com
Debitcard.[protected]@in.hdfcbank.com
Rajesh.[protected]@hdfcbank.com

I look forward to a speedy action from your part.

regards

Rini Antony
Resource Mobilization Officer
SVARAJ, Bangalore
+[protected]

60% OF PREMIUM TAKEN AS COMPANY CHARGE...ONLY 40% INVEST IN THE NAME OF CUSTOMERS

MY Name is Stephan and I have a home loan with HDFC(MA/1621340).. I am planning to go for another home loan worth 50L with HDFC, so I need to preclose my existing loan(11L). I managed to payout that 11L from my savings. I have given a cheque on 15Dec2007 and cheque got realised to HDFC on 20th Dec2007. My loan account got closed.. But till now I have not got my papers back. I have already made almost 20 calls. nothing is resolved, atlast I got in touch with Mahesh(HDFC-Annasalai-chennai)email id : [protected]@hdfc.com. Now he is asking for the proof of my payment. I do not understand what is the logic of proof, if money got credited to HDFC account and my loan is closed, I do not understand why that person is asking for proof.

I am now thinking whether I should go to HDFC for my second loan... HDFC SHOWS GOOD SERVICE WHILE TAKING LOAN BUT IF YOU WANT TO PRECLOSE IT, THEN IT IS A BIG PAIN WITH THEM. Some body help me in this one...

Credit card Department
HDFC Bank
Chennai

Dear Sir / Mem,

I Nirmal Choudhary, Age 27 Yrs, residing at D-5, 212, Gorai-2 Borivali (W), Mumbai -92 since last 1 year. I have credit card account with HDFC Bank (Credit Card No. [protected]) in Andheri Branch – Mumbai.

I got credit card bill amount Rs. 43643 on date 16th Dec. 07 (Due date will be 11th Jan 08). I drop a cheque amount Rs 43643 on date 2nd of Jan 08 to HDFC Bank in Aurangabad Branch and this cheque not cleared till date i.e. 10/01/08 . I am constantly following HDFC Bank Andheri branch regarding my cheque clearance but they are not able to give me any sufficient reason for delaying in my cheque clearance.

On date 09/01/08 I got call from Credit Card Customer care & they informed me that my credit card bill amount increased from Rs 43643 to Rs 44370 due to delay in payment.

I request you to please have a look on above issue and take strict action against the concerned person

I also request to HDFC Bank to deduct the extra amount that is Rs 674.56 (Rs 43643 - Rs44370) charges on me due to delay in Payment because this delay occur only because of HDFC Bank.

For any further detail you can call me on my cell no. [protected] or mail me to [protected]@yahoo.co.in

Awaiting for your quick response and action.


Thank & Regards,

Nirmal Choudhary

Dear Sir

I am a holder of saving bank account in HDFC Bank ltd and I hold a credit card of the same bank. Without any intimation or information to me, bank transferred my saving bank money to credit card outstanding, which was kept for my monthly installments of loans. Even the credit card people are harrasing me for non making payment of my outstanding which is more than my expenses amount after making payments of all my expenses dues.
I have talked to credit card people several times even visited to their office at chandivali but not a single person was ready to meet me.
Now the bank is not responding properly and credit card department is writing mails to me regarding the hidden policies of bank regarding credit card payments.

Regards

Abhay

i had applied for the pan card on 20/11/07 and in the status its showing the card has been dispatched on 30/11/2007 but till date i have not received any mail from pan card section.

I need the pan card urgently

Rammurthy N K
PH [protected]
coupon number[protected]
pan no AXBP3397A

Hi,

My name is paresh i am using HDFC credit card from last 3 years and got relocated to Chennai.. i called up customer service to change my address on couple of occasions but they did'nt. I called up them again in the month of Sept'07 regarding my payment that i have no access to my statements since its on my orignial address and i dont know how much i have to pay again they didnt changed my address and my charges keep on pilling up for almost more than a yrs now. In the month of Oct'07 one of the recovery agent from HDFC bank went to my jaipur adress thats the orignial address on a/c and abused my Mother. He ,iterally abused her and used really unprofessional language and treat her to pay otherwise they kill her. As my monther is window and she is satying alone there she was afraid and was in shock. She is sufering from BP and due to all these stress she has to hospitalised fro 2 days. I called up HDFC dept and had word with there call center head Mr. Tejendra Zutsi regarding the same and since than nothing is happening form banks end and even till noe recovery people come to my place and at time they talk to mother mother in same tone. if this is the same behaviour they continue. Please help me with this.
How can i make payment till the time i dont have access to my statements? And after requesting couple of times for address change they are not ready to change it...

my acct. no.[protected] at paradise branch code no[protected]:223174 my previous employer walsons from delhi had stopped payment during the month of sept/oct 2005 for the amount of Rs 3100/- or so. They, walsons is not persuing the case and are not the least bit bothered. I lost my wages of Rs 36000/- and now I have to run in circles to get the small amount of Rs 3100/- released. What do I do ? The bank will say get a NOC from walsons which will never happen , next step , the amount in dispute stays on as a ledger balance forever in my account ? Who benefits from this issue ? The bank of course.The fact is that the money is there in my account- Ledger Balance and will remain there till such time some executive reaches out to help this guy , with no loss to the bank nor to himself , just being Good and Just in his job of responsibility. God find One.

I had HDFC Credit Card between[protected]. My last transaction on the card, is payment of Rs 25000, probably sometime in Sept 2005. After which I havent made any purchases nor payments, so I was not receiving any statement. But after a few months after Sept 2005, I started receiving statement which contained only "Late payment fees" and "service charges". I called up HDFC customer care and asked for details on the late payment fees many times, but they coudnt give any details because my card was blocked. So I didnt make any payment. A couple of times some recovery agents called me asking for payment and my response was that if I get my statement, I shall make payment whatever I am liable for. Then everything stoped no phone calls from agents and neiter any statement from bank.
But now again, after more than 18months, I being hounded by recovery agents for some small settelment amount. I am not willing to pay any amount unless I get my statement.
Can I use "Right to information" (RTI) act against this bank to get my statement? Anybody who have used RTI act, please respond.
Thanks.

I have got a call from HDFC credit card exectuvie who offered me a gold card.

I got interested in the card, gave the necessary douments and the required details like DOB, Address and PAN number etc but unfortunately she missed on asking my designation.

This female executive named Meenu who is working with Rajouri Garden Branch left a voice mail on my official number and i was shocked to hear that. I have the...

my account No.[protected] branch code[protected] : 223174:10 Secunderabad, paradise branch, andhra pradesh
In the month of sept/oct 2005 my previous employer walsons security, failed to make my settlement & requested me to issue a letter so that the amount deposited in my account i.e. Rs 3100(or so) could be retrived by them, to which I refused,my settlement was never made by walsons which was 36,000/- & the said amount remains in my account since then. What do I do now, please do not ask me to get a letter from them-walsons. Is there a time frame ? The cash has been there for to long on the ledger balance !

I have a salary account in hdfc bank in U N BRAHMACHARI BRANCH ,KOLKATA. I used to have a credit card of HDFC bank (no links with my saving accounts) which i have surrendered due to billing dispute by them four months before by paying all the dues acxept the amount which was wrongly charged by them.
actually i had booked one home theater costing Rs6000/through HDFC SHOPPING over phone ,but as of now i havent recieved any product nor any written communication about that product but suddenly they started charging the EMI OF rs 1000/. i called the credit card department they said this will not happen in next billing and asked me to pay the rest amount ,i did the same . but again the same thing happened then i have written mail to them asking for the details if they have given me such product . but they didnt do so and started harrasing me o ver phone . i got mentally rustrated and then stopped credit card.
but i continued to have mine saving account with HDFC bank.
now yesterday the bank has debited 11,026/ from my saving account to the credit card department internally.
i really got upset . i went today to my hdfc bank to meet branch manager there , she refused to talk to me and ask me to talk to credit card section in other place .
I am really upset and in dilema about this .please advice.

Regards
Madhav Jha
mobile no : [protected]

Let me narrate you the things happened that day very clearly. I alongwith my friend Mr. K.V.Mohan visited M/s Mobile Hut Electronics Singapore on 18/06/07 and purchased the following items :-
1) Nokia N-95 with accessories
2) Sony Portable Playstaion with accessories

The above items total amount came to SGD 1,570.00. Firstly We were giving them him cash but the vendor insisted to pay the amount in credit card as it would be advantages for us as we can enjoy the credit limit and we are not also required to pay credit card transaction fee. So we agreed to pay through credit card. I took out my HDFC credit card out of all other credit card available with me to swipe. He swiped the card in the machine present in his shop but didn't got any feedback in return, he again swiped but same thing happened and then he called up some bank guy to check why their is no feedback coming after swiping, they told that their is some server problem and you have to wait. The shop representative told me that he would take me to the neighbouring shop of their where we will swipe the SGD 1570.00 as the transaction is not happening at their shop credit card swiping machine. I went with him to the other shop and he swiped my card in the credit card swiping machine in that shop and in front of me we got a slip of SGD 1570.00 being transacted. The slip was from DBS bank and I have already forwarded that slip to HDFC Bank. I signed the slip as accetance and after that we got the bill and the GST return form for SGD 1570.00 from the shop. I have only signed in one lip of SGD 1570.00. Hw come this slip of SGD 590.00 came into picture, this slip never came in front of me and neither signed by me, that means the shop owner has doen some fraud when my card was swiped first in his own shop but we never got any slip and we have to move to other shop. Please trust me if I would have made a payment of this amount I would have never asked HDFC Bank intervention, see my record, if I can make payment of SGD 1570,00 then why the hell I should flight for SGD 590.00 payment. You guys should understand the client problem who has been loyal to your bank instead of harassing him and supporting the merchant who has done this fraud.
Tell the merchant to produce the bill for what I have purchased for SGD 590.00 and why the GST of the same was not included with the GST form they have filled for SGD 1570.00 transaction. I have already submitted my credit card for cancellation to HDFC Bank and due to this type of irresponsible behaviour from HDFC Bank, I would never recommend anyone for the same. I won't pay this balance amount until my views has been heard and justified that Iam liable to pay this amount. If I have to go to court or to media for the same I would do the same because I dint want any other customer to suffer like I did because of the irresponsible behavior from HDFC Bank.

Dear All,

HDFC is not able to give the porper service to the customer the reason is.

I Applied in the month of May for loan as nashik (as property at Nashik) with the processing fee and documents after one month HDFC rejected my application stating that I have to apply at kalyan branch as I am residing at Kalyan.

Applied at kalyan branch in the month of June ( Documents & processing fee cheque collected directly from nashik branch. Only asked to fill the new form).
Sanctioned the loan, recd. SMS on Mobile.
Till date I have not received the hard copy of Sanctioned Letter by courier/post ( Xerox of Sanction letter collected personally from kalyan branch)

Submitted all the required documents at kalyan branch. Kalyan branch forwarded it to nashik branch for legal & technical verification.
Nashik branch asked to submit fresh documents three Times ( Different-different Document asked by bank every time)

Submitted all the documents in the month of Nov. at nashik branch.

Now the thing is this till date I have not received any posotive feedback from kalyan branch. While enqiring at branch, today the executive of branch told me to collect the file from branch as they are not able to give the loan due to some internal problem ( Engineer is not taking responsibilty to create the property in their system)

Please do the needful if possible

Regards

Jagdish

I had the worst experience in my life with HDFC bank, and I am expecting a response from a senior person from HDFC who would understand me.

I work as a support engineer in a BPO for Microsoft, An unfortunate incident happened with me when I was traveling by local train when I realized that someone picked my pocket and I lost my purse which contained 4 credit cards and Rs.650.00 my personal diary two debit cards and one ATM card and few of my personal stuffs.

This happened with me while I was going back home after my shift at 06.30 am. I rushed to the bank and blocked all the cards that I had so that no one could misuse it.

I walked around 8 KM to reach the bank since I had no money to pay the bus fare. Finally I reached HDFC bank so that I could get some cash for the next day to go to office.

I spoke to the Branch Manager Name Namrath Kotian (Emp. Code : N0025). She said he would only give me the money if I have the check book with me, and I have no other option available.

I explained her about the whole incident happened with me, and informed him that I stay far away from the railway station and it is around 16 KM away and I don’t even have a single penny to go back home. And I have a 2 year old account with HDFC and I haven’t used a single check am not sure i

She repeated the same script and kept ignoring me.

I requested if I could give a written request. She said it up to her to decide, and she would not accept it.

Then I had to leave and walk 16 KM to home, even after having money in my account. I am not sure if she was following the company’s rule, or she was misusing her designation power.

And if it the company’s policy I would never ever use HDFC credit or debit card. Because policies are made for the convenience for the customer and not for harassment.

This could have happened to any body, and if this the treatment that we will receive from HDFC I think no one would open a account.

The Branch Manager Name Namrath Kotian (Emp. Code : N0025) also gave me this in writing that she cannot give me cash without debit card or Check book.

I wanted to bring this to your notice so that this can be avoided in future.

And also want to inform you that I am very dissatisfied and disappointed with the service.

Hoping for a response and hope some one would take this seriously!

Thank You
Kochumon Nair
[protected]@mssupport.microsoft.com