[Resolved] HDFC Bank ERGO General Insurance (Auto Insurance) — Delayed Claim procss, No timely updates | |
HI I have taken car insurance from HDFC Ergo . I have gone through terrible experience after submitting claim. It took almost one month to receive chque after continueoue follow up.Though i have submitted all address proof still my address is worngly mentioned in system. First they could not locate claim papers,i came to know this after repeated follow one week after submission. Helpdesk has no updates they asked to contact different people , do not have why centralised helpdesk is established.One person says claim is under process while other say its not received, their system are always work slow. When asked to correct address they confirmed that it is done by email and next time i called up still worng address was there,after narrating whole story they found out correct address. Now i receive chq but email from helpdesk says they will revert soon ,this response came after 2 days.Patehtic service, no proper system, no one is responsible.Pls do not subscribe for it Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
HDFC is the most horrible company one can deal with. If you are free from issues pl do sign up with any policy and you will certainly land in one such. I had taken Motor insurance policy from them for 12 months and they have reduced it from 12 to 9 months.
36%
Complaints
178
Pending
0
Resolved
64
1800 2700 700
1800 2001 999
+91 22 6638 3600
165-166 Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai, Maharashtra, India - 400020
RBI will take a note of it and forward the complaint to Nodal officer of the concerned bank, who is bind to take action with on the stipulated period.
Here is the link:
https://secweb.rbi.org.in/BO/compltindex.htm