[Resolved]  HDFC Bank — fraud

Address:

Bikaner, Rajasthan

Dear Sir/Madam,

My name is virender singh rathore
My HDFC credit card no is:- [protected]
Contact no. +91-[protected]
E-mail ID- [protected]@yahoo.co.in, [protected]@gmail.com

I have become the victim of fraud by HDFC bank. I used to work in House full Int. ltd. pune as a service manager & my salary a/c was in HDFC bank.
At the time of opening my salary a/c the agent of HDFC bank asked me to take credit card. when i asked him the policy & terms and conditions he said its would be free untill 50 days & after 50 days you ll have to pay an interest of 18% per year. I asked him it is sure he replied yes sir. Although I forgot his name but you can find his name on my credit card opening form via his agent code.

After getting my credit card I did shopping of rs. 32,000 k on the occasion of my marriage & decided to pay in installment according to 18% of interest per year. After marriage I lived pune & searched job in rajasthan. It took 2 months to get job in rajasthan. after getting job i started to pay rs. 2000 per month. After six month i decided to check my remaining amount I made a call to customer care to know my remaining amount as i was not getting statement at my given e-mail id until that time. when i received the statement at my mail id i found that the installment given by me was counted as the minimum amount payable to bank.

When i talked to the employee of the bank regarding the issue he replied that the amount paid by me was counted as the minimum payable amount & your remaining amount is the same as it was earlier. At that moment i stooped paying the amount & maid complaint that i was being cheated by your agent as he told me about 18% rate of interest. I told i'll not pay a single rs. until you resolve the issue.

A months later a had a call from Mr. Khan his mob. no. was +91-[protected]. he forced me to deposit the amount & he abused me a lot when i denied because i wanted to pay according to the rate of interest told by the agent of the bank. Then he told me to deposit 5000 this time & he would try to resolve my issue i deposited the amount the very next day. after a month i received his call again that time he told me to deposit 6000 & he also said that my case is in process & will be resolved soon. I deposited 6000 the same day.

The next month i checked my statement the amount has not been deducted from my outstanding. the amount paid by me was counted as the minimum payable amount. i maid a call to khan & asked him then he again started to abuse me. even he abused my mother when he made a call at my given residence no. then again i stooped paying to bank.

After few months i had been getting notice from bank but i did not care because i had been cheated by the Bank & its employees abruptly. Once my mother received call at my residence no. and asked that we are from P.F department & want to talk virender singh (my Name). my mother gave her my no. she was Alankrita & her no. was +91-[protected]. she said me she is the employee of HDFC bank & want to talk me regarding the credit card payment. I told her about the whole story. she told me that my total outstanding is rs. 52000. Although i had paid rs. 23,000 out of 32,000.

I told Alankrita that i am not able to pay 52,000 because i have already paid rs. 23,000. she told me that ok sir you just pay 22,000 & your case would be settled down. I asked her that i need loan in future so will it affect she replied that we would give you a settlement letter on the basis of that you can get loan from any bank. I deposited the amount in two installment of rs. 11000 each. during the months i received a confirmation mail from Mr. Mohan from HDFC bank as he introduced himself & his no. is +91-[protected]. After depositing the amount i received a settlement letter from HDFC bank that my case has been settled down now.

Later after 2 months i applied for a personal loan from Fullerton india but I was denied for loan as my case was put in civil by the HDFC bank. I showed settlement letter to Fullerton India's employee but he told me that Again i had been cheated by the HDFC bank they have not removed your name from the civil & you ll not be able to get loan from any bank until your name has not been removed by the HDFC bank.

Then I made call to Alankrita but i came to know that she has left the organisation after that i made call to Mr. mohan he told me that i'll have to pay remaining amount but this time i asked him to mark me a mail that if i pay the remaining amount after my settlement amount paid by me earlier, my name will be removed from the civil but he replied that he cannot do that because he is not authorized for that. i asked Mr. mohan to convey my message to the authorized person & revert me back. but it is 3 months i have not received any mail or call from Mr. mohan or other employee of the bank.

Now i have decided to mark a complain to Reserve Bank of India also to prevent such cheating which had been done with me by HDFC bank & its employees. such cheaters from the agent to the last employee i had a talk make a loyal customer fraud. I have all call details which shows that i made call to your employees to resolve my case & all necessary documents which i'll show when needed.

I am expecting your reply for this complaint.

Regards,

Virender Singh Rathore
+91-[protected]