[Resolved]  HDFC Bank Life Insurance / Product Name (HDFC Bank Children Double Benefit) — Mis-sell

To
The Pehredar

Dear sir

Subject- COMPLAINT

I am MOHD IRFAN took a policy from HDFC LIFE Product name( HDFC Children’s Double Benefit Plan) in the month of October policy no[protected] but I did not receive my policy paper after waiting so long I contacted at HDFC customer care and I was told that company had sent the policy paper at my old resident I do not live there I had already informed the Advisor about my Current Address but I did not have my Present Address proof at that time But Advisor assured me that he would mention my Current Address in Proposal form But He did not mention my present address in Proposal Form I do not know why he did so because of this I could not receive my policy paper and after complaining at customer care they sent me the paper at Asaf Ali Road Branch and I had received my policy paper on 24thNovember 2011 from Asaf Ali Road Branch.
I found in paper there has not been mentioned any guarantee of 25% of returns every year and I was shocked to read that I would have to pay the premium continually till the end of policy term.
When I was informed by company Advisor that I would have to pay the premium only for Three Years and my money will grow with 25% returns every year till the end of maturity
I was misguided by Company Advisor Mr. MOHD GULFAM told me that I will find all these things in written in policy Bond paper But I found nothing like that.
So I had given the request to cancel my policy with all Documents and submitted at Asaf Ali Road Branch New Delhi On 7th December 2011 under my 15 days free look period and received Acknowledgment Slip. After One Week I visited the Branch and get to know that my request has been denied and I was told to write a Complaint Letter with complete Information when I received my Bond paper and why I want to cancel this Policy. So I wrote a letter with complete detail and submitted at Asaf Ali Road Branch.
After One Week again I visited the Branch and I was informed that my complaint again has been declined and given me a declined letter where company had written that The Proposal forms and Illustrations have been duly signed by me wherein the terms and conditions are mentioned.
But I want to inform you that I had not sign any Illustrations even I do not know what is Illustrations . I had signed only one time on proposal form only. I did not see any terms and conditions mentioned in Proposal Form even Advisor did not fill up the Form In front of me. Only he wrote my detail on a Blank paper so I am very doubtful that Company Advisor cheated with me.
So I request you please investigate of this case and help me to cancel this Policy as soon as possible.
Yours sincerely
MOHD IRFAN
Policy No.14638988
Mobile. [protected]
Address. 1769, Main Road Turkman Gate Delhi 110006