My name is Sheetal Rao and I am a working professional.
This is to bring to everyone’s notice the incompetence of the HDFC staff, and the harassment that I have been facing for the last 1.5 months. It is ridiculous how they manage to run behind you when they need to sell you a policy but are least bothered when it comes to extending services.
I hold a pension policy from HDFC (Policy No[protected] for which I have been paying a premium for the of Rs.20000/- for the last few years. Since I was unaware that the premium would be deducted via ECS, I ended up paying the Premium twice - once online (on 9th Jan) and later via ECS deduction (on 10th Jan). I was sent a refund cheque (Cheque Number -798293 dated 20th Jan for Rs.20000/-). I erroneously hand-wrote my account number on the cheque while depositing it in the bank, due to which the cheque was rejected and sent back to me.
I submitted the cheque in the HDFC Standard life Office in Dhole Patil Road, Pune on 19th February 2011, and was assured that a fresh cheque would be sent back to be in 15 days. I have since been following up with the Customer Service[protected], and have called them 7 times (some of the dates that I have recorded are 28th Feb, 14th March, 24th March, thrice on 28th March and 9th April) in the last 1.5 months. They state that the cheque has been received but none have an update or a record of what happened thereafter. I’ve been week after week given assurances that the cheque would be sent across, on multiple occasions been informed that someone would reach out to me – but neither have a heard back from anyone from HDFC, nor have I received the cheque till date.
The last I spoke with the Customer Care, I threatened to lodge a complaint post which I was asked to get in touch with the Branch[protected] directly. I spoke with a lady named Priyanka who assured me that she’d check and get back in 2 hours. As usual, she never did. I called her again in the afternoon and she mentioned that she had passed on a request to process the cheque and I would receive the same the following Tuesday (5th April). It’s 9th April – still no news- and no word from anyone from HDFC.
As a last resort, am putting this up on consumer forums to highlight the callousness of HDFC officials. I will call them again on Monday – since they apparently have a half day at the offices today – and hence people are too busy to entertain their customers on Weekends. I’m hoping that this should do, what all my calls could not. Is anyone from HDFC hearing?? Was this information helpful? | 
