[Resolved] HDFC Bank Credit Card Department — Abused by collection department | |||
Dear sir, Before writing something to you i would like to say that i have trust in cosumer forum that you will surely help people. I hold credit card of HDFC bank. and used card for arond 65k and till now i have paid arond 60k, every month minumum balance. but bank is showing my outstanding 1,18000.00. but when i came to know that bank is adding hidden charges to my account i said them to close my credit card and asked for the settelment in month of january-2010 from there onwords every month new people will call me and collect money saying that this month settelment will be done. but till today people used to call me and abused. i have written complaint to the bank saying that extra charges have been put on my account and the collection people are abusing me. i got reply from the bank saying that you have to pay there is no other way. along with that they give 2 phone numbers . reply from bank.... We observe from our records that the total outstanding balance on your card account as on date is Rs.118,140.05. We request you to make a payment towards the same at the earliest. For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account. Bangalore[protected]/67139281 Assuring you of our best attention at all times, Regards, Mary Lopez Customer Service Officer but i tried to call to these two number no one is picking call. after that i went to my nearest bank in R.T nagar they are not responding at all. and i have SB account in same bank, my SB account amount is kept on hold without intimating me when i asked to the bank they said credit card department is kept it on hold. i called to credit card department they said we do not touch your SB account and its nothing to do with credit card. The people in the HDFC collection department are Underworld dons yestrday one guy came to my place and was asking about me and one guy use to call from [protected]. using bad words. there is lot to tell about what bank has done but you will get bore while reading this mail. I request the consern department of Cosumer Forum to take serios action on such Bank. Thanks Basheer Ahmed [protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Hi Team,
Requesting you to kindly reach me on +91 [protected]/ [protected]:- Ravi Thimmaraj
My salary account is on hold due to credit card payment.
Regards
Ravi
Requesting you to kindly reach me on +91 [protected]/ [protected]:- Ravi Thimmaraj
My salary account is on hold due to credit card payment.
Regards
Ravi
This is the worst bank on earth. They do not value relationship and their process of recovery is the worst. I have been HDFC customer for more than 11 years and have always paid their amount on time. But since last two months I was not able to pay the due amount and they have blocked my Savings Account. As a credit card department they have not authority to block my savings account. This is completely illegal. I was admitted in hospital and was not able to pay them as my Savings Account was blocked.
I urge the consumer complaints and people visiting this forum to understand the malpractices performed by HDFC Bank and to initiate a strict action against them. Please do not go for any services from HDFC Bank.
I urge the consumer complaints and people visiting this forum to understand the malpractices performed by HDFC Bank and to initiate a strict action against them. Please do not go for any services from HDFC Bank.
Dear HDFC,
My SB account is in hold of 22000 and my credit payment has been done for the 3rd month. I wasnt able to make the payment for last 2 months bcs my mother was sick and admitted. HDFC please resume my SB account and release the amount. I have complained twice to branch and customer care. And im not able to make the payment online. Then i went to branch and made the payment of 3235/- kindly assist on this issue. My phone number registered is [protected] . My alt no [protected]. Kindly forgive me and accept my apology hdfc for not making payment for 2 months. Im not able to register for autopay option too. Please rectify. Thank you
Nithin S
62268443
[protected]
My SB account is in hold of 22000 and my credit payment has been done for the 3rd month. I wasnt able to make the payment for last 2 months bcs my mother was sick and admitted. HDFC please resume my SB account and release the amount. I have complained twice to branch and customer care. And im not able to make the payment online. Then i went to branch and made the payment of 3235/- kindly assist on this issue. My phone number registered is [protected] . My alt no [protected]. Kindly forgive me and accept my apology hdfc for not making payment for 2 months. Im not able to register for autopay option too. Please rectify. Thank you
Nithin S
62268443
[protected]
Bbnnn
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I had credit card due amount of RS 14500 and The credit card collection department have hold the SB account amount Rs.19000 I have made the payment of credit card total due amount but you have cancelled the credit card and you have not release the SB account amount also. Please do the need full and call to [protected]
Thanks
Pradeep