HDFC Bank Complaints & Reviews

Hi,
MY full name is dappula geetha iam holding a credit card of hdfc
card no :[protected] i have settled my dues i want to check whether
my name is whether in defaulters list plz respond or do i need to send Noc file
to u all to remove my name.

I have applied a home loan in HDFC- through an executive, to purchase a flat in Chennai. I have given all the financial documents along with a chequeRs.8000/ for their processing fees(1% processing fee) as per executive’s request. At the same time he given the assurance that after signed the sanctioning letter they will put the cheque for collection, and he added that when they will go for collection the will confirm the money availability in my A/C.
In this stage after a 15 days because of my personal issues I cancelled my loan progress and I have sent a mail to the hdfc executive, on 9 th of October but After received my cancellation mail they put my cheque for collection on 13 th of October.
From that day onwards I am asking return my documents and my cheque to me, but every time they are saying that auditing is going on ,so after auditing they will return. But from today onwards they mahalakshmi (HDFC Call centre) saying that they will not return my cheque at any cost. They refused to send even a single mail to me.

So they (HDFC Home loan) is cheating meby
1.Without sanctioned the loan they tried to collect my money)
2.They refuse to give me back my original cheque.
3. After cancelled my loan progress they tried to collect my money .
4.Executives lied a lot to get a customer.

I availed a home loan for 13,50,000 with HDFC and the rep convince me that a property insurance worth Rs.50,000 is mandatory and it is a one time payment.
Now they say that we need to pay that for all the 20 years.
I called every one with HDFC they say that they can do anything now.
They accept that the rep cheated me for commission but they said they cant do anything and will not return my money.

The manger says to even file a case to see if I could get my money back.
This is cheating and now they are not giving a proper response.
Please help me resolve this issue.
I want this to escalated so that this kind of cheating doesnt happen again

Thanks
Srimukunth KS

My ATM card No.[protected], From KBL04008 ATM counter,on07.12.2009 at20.50 asked for Rs.10000 , processed and printed slip alone came stating"RUNABLE TO DISPENCE9 FR [protected]'. No cash was dispersed.Again I tried and the reply was"HI DISPENSER OUT" But When I checked my accounts Rs.10000 was deducted against 08.12.2009.date which I verified through the net banking data. I have launched a complaint through my bank HDFC, Rathna Complex, Salem.4 and my Sb Acc.No is [protected]. Kindly rectify the error.

Hi,

I took personal loan worth 1.5 lakhs from HDFC bank in Oct 2008 till date I'm paying EMIs on time. HDFC bank is taking EMIs from my ABN AMRO bank instead of HDFC account. But DEC '09 EMI returned back to my ABN Amro account stating "RETURNED:410975:NO SUCH ACCOUNT" and the "INWARD ECS RETURN CHARGES" has been levied on my account. When the money is in my account then why should I pay inward ECS charges?

I need help what to do about this, I have registered complaint with ABN Amro bank as well as HDFC bank but not getting possitive response. Please advise as it is a mental harrassment.


Regards
Archna Benjwal

PLEASE SEE THE BELOW MAIL THAT I AM KEEPING SENDING TO THE BELOW EMAIL ADDRESS AND NOBODY RESPONDING FROM THE BANK SIDE. I AM LOOSING MY PATEINCE. I AM A FAMILY PERSON HAVING 0.00 BALANCE IN MY SALARY ACCOUNT NOW. I AM NOT ABALE TO MEET MY FAMILY EXPENSES AS WELL AS OTHER COMMITMENTS.......

KINDLY HELP ME OUT OF THIS PROBLEM......


from RAJIB CHATTERJEE <[protected]@gmail.com> hide details 9:40 pm (11 minutes ago)
to
customerservices.[protected]@hdfcbank.com,
[protected]@hdfcbank.com,
pralay.[protected]@hdfcbank.com,
aditya.[protected]@hdfcbank.com,
sunita.[protected]@hdfcbank.com,
david.D'[protected]@hdfcbank.com
date Dec 9, 2009 9:40 PM
subject 'HBL=[protected]' Please release my salay account # [protected] of HDFC Bank against Credit Card # [protected].
mailed-by gmail.com

Dear Helpdesk,

I would like to bring your valuable knowledge to some incidents with regards to my aforesaid subject:-

1) My credit card account( Credit Card # [protected]) is no where related with my newly opend salary account([protected]).

2) I got my settlement letter dated[protected] duly signed by me as well as counter signed by Mr. David (Emp# D0869). and my salary account got opened in[protected].

3) I had handed over all my post dated EMI cheques for Rs.(8,500/-each X 06) i.e. for total Rs. 51,000/- ( As per attached details) on the same day to Mrs. Nitu Sharma who offered me for this settlement at Old Airport Road Branch, HDFC Bank on[protected].(refer attachment). NOW SHE IS NOT PICKING MY CALLS.

4) All my cheques dated was last day of the respective calendar month. As because I get my salary on the last working day of that particular calendar month.

5) All my cheques got cleared without any harrasment or delayness from my issuing bank, Axis Bank, Marathahally Branch as well as from my side. No cheques were dishonoured from my bank. And all the cheques were under your bank custody not with me at all. And this is their resposibility to put into the bank on agreed time. Nothing was left to my hand.

6) For the first payment they given me back the 1st EMI cheque for Rs.8,500/- vide No-019408 dated[protected] and taken the payment by cash from me against receipt no-4101910 dated[protected].(refer attacchment)

7) Before making those payments, Mrs. Nitu Sharma proposed me to pay some token money as advance to start this settlement process and I made a payment for Rs.11,000/- by cash vide receipt no-3924707 dated[protected] for Rs.10,000/- and 3924705 dated[protected] for Rs.1,000/-.(refer attachment)

8) I have not got any account statement till date from your bank. I require my updated account statement needs to be mailed by considering of the total payment made of Rs. 62,000/- against of my credit card dues.

9) Why my salary account got blocked without any prior intimation to me. As per RBI CBIL policy no bank is having this authority to put any hold to any customer's account without giving any prior notice to that customer.

10) Nobody is responding properly to my emails as well as over the phone. On[protected] I visited to Hdfc Bank Credit Card Dept branch at Richmond Road. Nobody responded properly to my issue.

11) I am a married person and only one earning member to my family. Now I don't have any money to meet my family commitments as well as my other commitments. So kindly advice me what needs to be done from my side to get my salary back to my salary account?

12) I WANT TO KNOW WHY MY SALARY ACCOUNT GOT BLOCKED WITHOUT ANY INTIMATION. AND WHEN THIS ACCOUNT WILL BE RELEASED.


I AM REALLY LOOSING MY PATIENCE TO LEVE MY NORMAL LIFE. PLEASE HELP ME OUT TO GET MY MONEY BACK TO MY SALARY ACCOUNT AND RELEASE THAT ACCOUNT AT THE EARLIEST. PLEASE LISTEN TO MY REQUEST AND REVERT ASAP.



--
With Warm Regards,

Rajib Chatterjee

Respected Sir,

I had purchased used "Santro Car" from mr. premal gujrathi, and i paid all the loan on this car to HDFC bank nasik (Loan A/C No : 1110878) and received "for closer" receipt from the bank, also i taken an authority letter from mr. premal gujrathi to take N.O.C,

After two week when i went for N.O.C, bank is saying your N.O.C is blocked as the owner has already a loan (business loan / another car loan).

My Complaint is that if all the loan on my car is cleared then why bank is blocking N.O.C of this car, they have only rights to take action on only the (business loan / another car loan).

Kindly help me asap...

Thank You,

Manish Singh.
Cell : +91 [protected]

The following below mail had been sent to the top level escalation team but no responce I got.

The below is the service request # given by the CSR team but after that no proper updates on the status:-
RE:'HBL=[protected]' Web - OneView - Assistance

So sending this mail to put it to right forum, so that I may get helped out to get back my salary.

Regards,

Rajib.


This is to inform you that with out any valid reason my aforesaid salary account has been blocked by your credit card dept. Please find attached the scan copy of my settlement letter as well the cash receipts for settling my outstanding amount against the afore said credit card. I am assuring that all my cheques has been cleared from my bank without any problem. But I don't know why your dept. has blocked my salary account as such? I am a married person and only the earning member in my family. So I am unable to meet my family commitments due to non receipt of my salary for the month of Dec'09. from 01st of dec'09, I am contacting with so many persons over the customer care dept. but neither any body is helping me out from my serios problem nor any body is trying to understand my current situation as well.

So I am trying to put this accross to your knowledge to get rid out of this problem. I am really help less to address my concerns to you people. No body responded till date.

PLEASE LET ME KNOW WHEN MY ACCOUNT WILL GET RELEASED?????

DEAR MR. MONDAL / PURI :

Kindly try to understand my present situation and revet to my email request at the earliest. I am awaiting for your kind solicitation in this matter.


With Warm Regards,

Rajib Chatterjee
Mob # (91)-[protected]

I wanted to access mutual fund online throuh my HDFC bank a/c no. [protected]. I was told to submit KYC form to enable this. I submitted duly filled form at the Mandakini , New Delhi Branch around 2 months ago. Despite repeated followup, it is not registered with AMFI/CDSL. I am told it is done but when I check status on net, it show invalid data.

This is causing financial losses to me as I am not able to switch from a loss making scheme to a better one. My repeated followup with branch yield no results to me.

Kindly help me with above.

Hi:

I have taken a four wheeler loan from HDFC Bank, Kollam (Kerala) branch. The details are below. Loan No: 782275 Suma S. Nair Charuvila Puthenveedu Kalampad, Kadakkal PO 691536 Phone:[protected] The loan has been closed as on 02/12/2008 after paying a closing amount of 66670 and even after repeated attempts, the NOC is not issues by the bank. The matter is being dragged without any reason. I would request that the Bank issues me an NOC ASAP.

-Suma S. Nair

TO,
HR HBL GLOBAL PVT LTD
mumbai


FROM,
jenin aj
azhumanthurathil(h)
b m nagar,edappally p o
ernakulam,kerala
pin-682024


sir,

sub : non receiving of salary & relieving letter of jenin aj (e c number hbl/ap/ J05332 )

I had joined HBL Global Pvt. Ltd on 01 july 2009 I had been working there five months. But for last 2 months( 1 st oct to 26 th nov) i was not receving any remuneration,( 26 sep to 26 nov was notice period ) when i go there for my salary they always pending the matter. so what should i have to do that i get my salary and relievig letter immediatily.

faithfuly
jenin a j

Dear Sir,
I have reloaded an HDFC forex card plus with an amount of Rs50,000 on Dec 3. According to the company policy the reload should take place in 24 hours.The amount has been debited from my account but it is not credited to the card.I have done the transaction in HDFC Electronics city branch ,Bangalore.The staff in the office is pathetic and they are not responding to it..I have been visiting the office and making call since the last one week.Daily they send me away saying that it will be done by the end of the day.I request you to take this as a serious issue as this is an overseas issue and my friend is stranded in US because of money.He could not come to India because the money is neithr in my account nor in his and he could not come to India.I request you to please look into the matter and take strict action so that it would not happen to anyone else...

Dear Sir/Madam,

I have been Sanctioned a Home Extension Loan from HDFC Bank & I had also received
A partial amount as a 1st Disbursement from HDFC bank in the Month of May-09.

Since from Last 4 Months I had already informed for releasing the 2nd Disbursement in HDFC bank, but bank is not going to release the payment of my 2nd Disbursement still.

I had already 4 to 5 times visited to HDFC Bank & requested to release the Payment But they are not supported me & I had also submitted all my Property related Original & Photo copies of the required/requested documents to the HDFC Bank.

Without any written intimation HDFC Bank has prevented the payment.

My Home Loan Account details are as per under.

Loan Account No.[protected][protected]
Name[protected][protected] Prajapati Vijay Kumar Shanabhai
Loan Sanctioned[protected] Rs. 690000/-
1st Disbursement[protected] Rs. 400000/-

I hope/trust on you for the above matter you will do the needful.

Yours Faithfuly

Vijay S. Prajapati

Dear Sir/Madam,
Please find below the Trailmail which is self Expainatory,Now HDFC people are Not Responding to My Communication,Request you to Help me.

Trailmail:-

Dear Manoj,
I am regreet to write you that your Company has deducted the Processing Fees amounting Rs.9384/- through cheque No;-006675 Dated 07/07/09 without giving any intimation to me which I have asked you people to follow,As on date Neither I havn't Received Letter of Offer containing broad terms and conditions Which you had Promised in the trail mail Nor I havn't given any confirmation whether I want to Accept your terms and coditions on this offer or Not so How can you Deduct the Processing fee?? and for What you have deducted the processing fees when I havn't confirmend my acceptence of your Terms and conditions for your Proposal ?
In My View it's a Sheer cheating and violation of Rules which is not at all tolerable,
I want my money back in a weeks time or Be ready for the Consequenuences.


With Thanks & Regard’s
Deepak Kanade
MANAGER-AGENCY TRAINING
METLIFE INDIA INSURANCE CO.LTD
BHOPAL (M.P)
MOBILE :-[protected]

“Don't be afraid of opposition. Remember, a kite rises against & not with the wind.”
:-by Hamilton Mabie



----- Forwarded Message -----
From: deepak kanade <deepak.[protected]@indiatimes.com>
To: [protected]@hdfc.com
Cc: [protected]@hdfcindia.com
Sent: Thu, 30 Jul 2009 12:04:00 +0530 (IST)
Subject: Re: HDFC LOAN APPROVAL - File No:[protected]

Dear Manoj,
Thank you for your co-operation,I request you to please give a weeks time to take my decesion until than request you to Please Hold my Cheque of Processing fees as my Salary gets credited in my A/C by 01st of every Month also request you to Please Inform me Before Placing my Cheque of processing fees to avoid any inconvenience.
With Thanks & Regards
Deepak Kanade
Manager-Agency Training
Metlife India Insurance Co.Ltd
Bhopal(M.P)
----- Original Message -----
From: [protected]@hdfc.com
To: deepak 3949 <deepak.[protected]@indiatimes.com>
Cc: [protected]@hdfcindia.com
Sent: Tue, 28 Jul 2009 18:26:00 +0530 (IST)
Subject: HDFC LOAN APPROVAL - File No:[protected]

Dear MR KANADE DEEPAK,

It is a pleasure to have you as our valued customer.

We are happy to inform you that your application has been approved in principle for an amount of Rs.1700000.

A Letter of Offer containing broad terms and conditions is being sent to you.

Kindly contact us for early completion of formalities relating to disbursement.

May we inform you that the necessary documents are to be submitted by you directly to HDFC.

We look forward to hearing from you.


Yours faithfully,


MANOJ NAIR
__________________________________________
HDFC - Customer Care
BHOPAL : 5273330
www.hdfc.com


--
With Thanks & Regard’s
Deepak Kanade
MANAGER-AGENCY TRAINING
METLIFE INDIA INSURANCE CO.LTD
BHOPAL (M.P)
MOBILE :-[protected]

“Don't be afraid of opposition. Remember, a kite rises against & not with the wind.”
:-by Hamilton Mabie




--
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I had applied for two recurring deposit account of Rs 1000 /- each through HBL GLOBAL Pvt Ltd.I had filled the form in the month of September 2009.It was supposed to happen through Electronic Clearing System.On 29th September 2009 amount of Rs 1000 /- each was debited from my account.Again on 29th November 2009 amounts of Rs 1000 /- was debited from my account ; but twice this time, which is illegal.I called up the manager (Miss Sandhya Dixit mob.no. [protected]) to clarify this issue.To my surprise i got to know that my name hasnt been registered for any such account.There is no such account.First they deducted the amount twice and then they say ,there is no such account.I am completely baffled.I am attaching herewith a copy of my bank statement which clear;y shows the amount being debited from my account.

Dear Sir,
I am surprised to see irresponsible work in HDFC Bank car loan department by "Mr Amol Modi" (Manager).Before agreement of car loan HDFC staff "Jasmine" used to call me everyday 3 to 4 times,although I told her repeatatively that swift car is in long queue.After agreement(by force) on 29th November 2009 by "HDFC staff Sanjay" they have disbursed my loan amount to Simran Motors pvt.Ltd.(New Panvel) on 30th November without any intimation to me or Simran Motors.
HDFC knows very well that Maruti Swift car is long waiting after booking. But they have paid this loan amount without my confirmation.
HDFC has paid this amount very fast to fulfill their target for the month end November,2009 (many times told by Jasmine) i.e. for their own interest only.
I have repeatedly informed Amol from 3rd December,2009 to reverse this payment from Simran Motors since car is in long queue.
But he insisted me to pay Rs.1000 for this reversal wich is totally unfair.
Please note that no question of paying HDFC Rs.1000 for this reversal, since no intimation has been given to me before paying to Simran Motors.
This HDFC Car loan depatment is big cheater to me.

Regards
Pranab Nag
(New Panvel)
mob.no.[protected]

I am also having auto car loan for Hundai Santro Zing with your bank which was for 5 years duration. now after 4 years i have opted for foreclosure of the loan. I have spoken to Mr Kapil Gupta at Deer park New Delhi branch and have received the complete statement which reflects some undue charges. they are charging 3% on remaining amount + 1800 Rs as cheque bouncing charges for the 2 cheques which got bounced in year 2006 and about which i was not intimated + penalty charges for the same. the remaining balance of my loan is 69000 but they are charging 74000 gross which is undue. I am requesting you to send me a copy of documents which were filed during the loan applicaion as a right to information + i will be sending a mail to RBI and Bank lokpal for the same. my point is that i should be informed in 2006 if the cheques got bounced so there is no question of bouncing charges andpenalty also the 3% is high. i am ready to pay the actual balance which comes to be 69000.

Auto car loan #[protected]

Please take necessary action so that some benefit of foreclosure could be availed as with the statement given by them there is no benefit.

Dear Concern,


With regret to share my experience I would like to share


I have applied for USED CAR loan through RANKA ASSOCIATE - DSF (ASSOCIATE) of HDFC Bank - Ahmedabad Where I have happened to meet Mr. Vikas & Mr. Ketan, who

has committed me to finish all the formalities with in one week. It’s been more then 45 days however they are not returning my RC Book & original Insurance policy. Initially they used to even answer my call with reason to delay because of process. But now they are asking 5000 as part of service charge to transfer hypothecation. When I denied paying, they are not ready to return the Original RC book & Car Insurance paper.



The type of abuse languages they are using is simply pathetic.



Moreover even I have not received my Loan Welcome letter & Insurance document of the same



I am holding relationship with HDFC Bank Ltd under Cust id:[protected]Holding Savings A/C, Corporate & Personal Credit card, Mutual Fund, Personal & Car Loan Too)



Is this the way to treat the customer who is having blind trust on such esteemed financial house??? Expecting your prompt action on the same to avoid future consequences



Many Thanks & Regards,


Chirag Thaker

[protected]

I had applied for HDFC home lone about 2 month back, file no[protected], the loan was processed very fast as HDFC bank need to take the money given by me as part of processing fee but it became a night mare for me, when i thought of disbursement of the loans, i hade submitted the papers and till then i had been following up with them, as the property was in the different city they took allmost 2 month to send the papers for verification of the, and now every day i have been following up with the banks people of the two as i and the mr ajay dube from mumbaii and me most of the time they dont pick up the phone even if they pick up the phone by mistake at times the say the work is still in progress...

Respected Concerned Authority,
Today I got a credit card from HDFC. A few weeks back I was contacted by HDFC and informed that they are offering many features some of them were as follows:
(a) Free 1 on 1 PVR ticket on any day. Maximum 15 swipes a year, and 5tickets at one go.
(b) Some Food Mall offer as well.

Today when I called the customer care again, to confirm the exact information regarding the same. They say there is no such offer. Currently there is no such offer.

Very irritating and heart breaking. Worst part, they don't event want to send any executive to take back the card. We are expected to put our own money to courier back the card, if we don't want to use it!

Service - 1/10
Response - 1/10

Very poor.
Yours sincerely
Sumit