[Resolved]  Heena Tours and Travels — Incompetent staff

Address:

Mumbai Suburban, Maharashtra

I and my friend had visited Heena tours and travels office to inquire about their ladakh trip on 10th July. We were told that there were 3 people scheduled for 7 august. We spoke to the gentleman over there and after confirming that they will organise the tip for us even if we are two people. After getting all the dates verified by them we booked our airline tickets from mumbai to leh and back.

When we went to pay the tour cost at their ghatkopar branch we were told that the tour had been cancelled. At first they refused to make travelling arrangements for us. However after some haggling they did agree.
Just two days before only when we inquired about our travel arrangements they said that they would be unable to make the arrangements for us.

My friend and I have suffered a huge loss because of them as we had to cancel our airline tickets. They had also deposited our cheque which was cleared by the bank. They provided a lame excuse that there is curfew in Ladakh. Every one knows that inspite of the upheaveal in Kashmir Ladakh never has a curfew. We called up the hotels over there and had inquired. Though they returned the money , we had to suffer a huge loss due to the cancellation of the air tickets.

I would not recommend anyone to travel by heena tours and Travels. They have a very incompetent staff who are not aware about the tours being conducted. They just know how to provide lame excuses and to pull wool over people's eyes.