[Resolved]  Heena Tours and Travels — Discrimination, Partiality, Bad service by Heena Tours and Travels

During EP-1 tour dated 25 May to 5 June 2009 Heena Tours and Travels Vile Parle, Ghatkoper services was very bad. The complaint was launched with Heena Ghatkoper office to Mr. Chintan.

No respose as of now and very bad way of treating their service

The services which everyone to looke specially before booking tour are

1. Manager does partiallity and very bad in handling customer. Room allocation, time management, relcutent in provding commited service for sightscene
2. Being executing Darjeeling tour for long and having lots of experience forces customer to wake up early to save to drop at air port with no lunch to save their cost and money.
3. Same tour executed by them have been given proper lunch during drop off and sight scene also compensated but our tour has to pay extra from our pocket

Heena tours and travels do not take any responsibility in providing answer to complaint and very bad in handling customer

Be aware of before booking tour to clarify all these things otherwise once you start tour your money is gone and your feel like cheated by Heena

Bad and pathetic customer service by Heena in all department (tour, management, food, customer handling)

Be careful before spending thousands of Ruppes.