Heena Tours and Travels Complaints & Reviews

To be very very honest...I request you all plz don't go to Heena for domestic tours especially...It's our first experience in Heena..N last as well...We have heard alot about heena for It's services n especially in food...they have their own running kitchen n special Maharaj...trust me Food taste is damn pathetic...we had paid extra more money for food only in this tour..but Pathetic food we were served...we had severe hyper acidity after...

Dear friends,

I had booked malaysia and singapore tour package via heena tours & travels for 3 people wherein we had paid for 3 person i. E. 1 couple and 1 extra person not triple sharing but our all hotel booking was made for double bed and one extra bed which was a complete shock for us, also before booking they had mentioned hotel at singapore as park royal hotel who’s tarrif is around 20k and we were provided village...

I had received an Email from Heena Tours representative mentioning very clearly the following:

"Tour is available for JK 3 – 27 June 2017. Group A. You can go ahead & issue flight tickets"

After I booked the tickets and went to pay the booking amount they mentioned that the tour has been cancelled due to lack of sufficient bookings and due to cancellations.

Since, I have already booked the flight...

Hi guys i am chirag from thane.
i booked my parents tickets for europe for 11 days tour. my parents have a age of 78 yrs. i had a talk and detailed conversation with Alpa mehta. she told me and convinced me about the tour.
i booked my parents tickets under her guidelines. when they left for the tour, from the day one their tour guide was missing and after a complaint by my parents and other tour peoples their they arranged a...

Dear Sir / Madam, We faced too many challenges during the JK3 tour scheduled from 15-22 May 2014. 1. Per tour manager Mr. Rajneesh, due to communication gap between Heena tours and Hiltop hotel of Gulmarg, we waited for 1-2 hours on arrival at Hilltop hotel. 2. Hilltop room at Gulmarg was not cleaned, towels were wet and many similar issues on arrival 3. Later there was water leakage from roof to the bed and also noticed rat (mouse)...

we have been cheated by heena tours and travels .We booked south africa tour for 12 days .the amount was Rs 151000 p.p., we were 4 people . they charged extra RS 10000 p.p as they said that they cant afford the chef to come along with us. there were no chef with us in the whole trip neither the services and types of hotels they claimed was provided. the services that were claimed in brochures and advertisement were false . i asked for the...

I and my friend had visited Heena tours and travels office to inquire about their ladakh trip on 10th July. We were told that there were 3 people scheduled for 7 august. We spoke to the gentleman over there and after confirming that they will organise the tip for us even if we are two people. After getting all the dates verified by them we booked our airline tickets from mumbai to leh and back.

When we went to pay the tour...

During EP-1 tour dated 25 May to 5 June 2009 Heena Tours and Travels Vile Parle, Ghatkoper services was very bad. The complaint was launched with Heena Ghatkoper office to Mr. Chintan.

No respose as of now and very bad way of treating their service

The services which everyone to looke specially before booking tour are

1. Manager does partiallity and very bad in handling customer. Room allocation,...