[Resolved] Hero Electric / Hero Maxi — Bad Customer support, Delay in Warranty Repair of Warranty Products, Bad Customer care

[Resolved] Hero Electric / Hero Maxi — Bad Customer support, Delay in Warranty Repair of Warranty Products, Bad Customer care

K Krishan Lal Ranote from New Delhi, Delhi

On 10th May, 2009, I detected that my Hero Maxi's battery was overheated after charging and I rushed to Siddhi Vinayak at Barola(Noida) for their support . They told me that battery is dead and needed to be replaced. My scooty was in warranty period. I handed the scooty to them and they told me to come after four days to pick up my scooty. From then it is there (today's 7th june). Whenever I called them they says that the battery has not yet come to them. I even went there several times but that was waste. I also warned them of Consumer Court, but they didn't listen. I had also talked to Mr. Bhupender, etc but he is only making fool of me and doing nothing. Please Help Was this information helpful? No (0) Yes (1)
Aug 14, 2020 Complaint marked as Resolved
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Comments

MUKESH CHAUHAN

from Kolkata, West Bengal

This battery concept is concidered by us. due to often rising petrol rate and polution.. when we are inquiring about the vehicle they response us well. salesmen also ensure us about the good service and company support. but as soon as we purchase the vehicle once they suddenly change theire attitude. this vehicle has very bad problem of tyre puncture if there is no air in tube the vehicle can not move ahead. there is no enough technical and trained staff is available. somewhere the battery checking and other realated equipment is also not avaible. sometime we have wait for parts. i.e tubes, liner, and some other small parts.. It should be make available. when battery problem is there. it is suggested to change all the batteries together. as only one or two batteries required to be change sometime. the concept of costomer and dealer/service support is not clear. and it is making lot of conflict. non technical and unexperienced worker try to make fool electrical - civil - mechanical engineers. but they are helpless to change there service centre.. BECAUSE "EVERYWHRE CROWS ARE BLACK".

shindecv

from Delhi, Delhi

Hero Electric service is very bad and E Bike quality is also bad.

amber678

from Noida, Uttar Pradesh

Same with me.
My father bought an electric scooty in Oct 2011.
We have got lot many issues with charger, battery etc. WIth our due efforts, somehow they got our battery replaced twice and charger four times. But all of them were of worst quality and didn't last for long.
Again, the new charger I got from them has busted in single use only and I am highly disappointed from their behavior, attitude and services!!!