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Hero Electric Complaints & Reviews

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Updated: Jul 17, 2024
Complaints 671
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35
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Hero Electric reviews & complaints(671)

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P
Pinkikannojia
from Gorakhpur, Uttar Pradesh
Jul 17, 2024
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Charger problem

Address: FCI east gate 273013

Charge not given by company after submitted faulty charge 11 months ago....
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K
Kartik_Joshi
Jul 10, 2024
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Air leakage in rear wheel

I have HERO ELECTRIC OPTIMA HX DUAL BATTERY in which has a problem of air leakage in rear wheel. My dealer has ordered the suitable part from the company but it has not been delivered to them because of which my scooty is impaired for more than a month....
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S
satvir singh grewal
May 27, 2024
May 27, 2024
This thread was updated on May 27, 2024
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Replacement of battery in warranty period not being made

Address: 78/4chotu ram nagar Rhtsk

Hero electric optima was bought from Rama Auto Rohtak on24/3/2023but the Scooty. Is standing with dealer workshop since 13:2/2024 for want of Replacement of Battery with inWarranty. No response from company/ dealer I am deeply shocked with the behaviour of Hero Electric It should be Zero instead of Hero...
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D
DCbarthwal
from Ramnagar, Uttarakhand
May 22, 2024
May 24, 2024
This thread was updated on May 24, 2024
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Not received the replacement for my hero scooter lock system.

I have submitted my main lock system to local dealer and as per them they have submitted the warranty request with Hero electric but after that they have not received the replacement back, and I had to purchased a new lock system when my scooter is in warranty period. When I tried to call hero on their cutomer care no.[protected]. It never connected, nor our email delivered to their email address - info.[protected]@heroeco.com.
br...
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A
aayank02
May 14, 2024
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Replacement of battery under warranty period

I am deeply dissatisfied with the service provided by Hero Electric Motors regarding the replacement of my two-wheeler's battery. I handed over the battery to your authorized dealer in Indore two months ago, and to my dismay, I have yet to receive a replacement.

Despite my repeated attempts to seek updates via email and your toll-free number, I have been met with complete silence from your customer care team. This lack...
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H
H S Yadav
from Rewari, Haryana
May 2, 2024
Apr 12, 2024
This thread was updated on Apr 12, 2024
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Hero Electric Hero Electric Air leakage problem at the back motor wheel and scooty is under warranty

Address: Shri Ganesh Motors Rewari - 123401, 8278519902

H S Yadav
from Rewari, Haryana
Apr 12, 2024
May 2, 2024
Mark as Resolved

Address: Shri Ganesh Motors Rewari - 123401, [protected] & Head Office Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram, Haryana. 122015

Sir/mam
I have purchased Hero electric optima Hx dual battery schooty. I face a air leakage problem in hub moter wheel and my schooty is in warranty. At the service center...
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D
Debkumar Chakraborty
Apr 7, 2024
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hero flash

Dear Hero Electric,

I am bound to escalate to your team the issue I have been facing now - you sold me one of the worst bikes and duped my money.
I purchased a Hero Electric Flash Li-Ion scooty on April 30, 2023 from Gurudev Automobiles(571 Garia Main Road, Kolkata - 700084) and since then I have had nothing but agony. My happiness of buying a new vehicle only lasted for a month when the bike all of a sudden stopped...
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J
Jai electric
from Pune, Maharashtra
Apr 6, 2024
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Hero Electric Atria model

Address: Subhagya building, Pune-Nashik highway, Kuruli, Tal-khed, Chakan

Recently, I have faced a problem of Horn, Display & total lights off during driving.


I brought my Two wheeler repairing the same at Aim auto Chakan office.

After repairing, when I checked my Two wheeler found Horn, Display & Front Lights Okay but, it's backlights are not working. I have shown the same to their mechanic. He was supposed to arrange the same because same part doesn't available in their...
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R
Rocco singh
Apr 3, 2024
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Battery Not working

Address: Go green bikes , sector-21, chandigarh

I bought a hero electirc scooter in june 2022 and after 1 year the battery stopped working we submitted the battery to the dealer which was under warranty and after 4-5 months they gave us the battery which is also not working now they are saying they cannot solve our problem as company is not responding to them.
They are saying you can file a case against them in consumer court.

I want my battery to be replaced urgently....
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A
Ashok9999
from Faridabad, Haryana
Mar 31, 2024
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Air leakage problem at the back motor wheel and scooty is under warranty

Address: Jeevan Nagar Part 2 (Gounchhi),Ballabhgarh,faridabad,haryana

Sir/mam
I have purchased Hero electric optima Hx dual battery schooty. I face a air leakage problem in hub moter wheel and my schooty is in warranty. At the service center they not help me and said that put tube in the back wheel. I face troubles with tube. Please change my moter wheel upper to solve air leakage problem
Service center not help us currently i am facing more problem with put tube at back wheel.
I hamble...
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K
Kumar Rangaswamy
Mar 26, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Hero electric photon LP - motor problem

Address: Mysore, Karnataka

I am purchased Photon LP on[protected] in mysore from Srivardhini Ventures
On Sept 2023 motor is not working (Sl No.HEMI2203R2491). Till date not repleced the motor. The dealer told not received new motor from company.
So kindly replace the motor as immediately as possible.

Kumar R
Vehicle Owner
Vehicle Regn. No.KA09JK3285
Ph. [protected]
email : [protected]@gmail.com...
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T
tamil81
from Chennai, Tamil Nadu
Mar 25, 2024
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Not received the Motor for past two months

On January 2024, my optima vehicle has shown Motor Problem. The dealer said, they sent the details to head office and given me the request number VOR 3000404. Then they informed me that the Motor will come in one month.

After one month I went the dealer and they asked me to send a email to head office. I sent the first email on 14 Feb 2024. I have given all the requested details and they promised me to resolve the issue and...
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H
Mar 20, 2024
Mar 21, 2024
This thread was updated on Mar 21, 2024
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Battery replacement for optima cx er

My name is Hemant Jain and I had purchased Optima CX ER from Autonex LLP but it closed its showroom as well its service center within a year of purchase. I had battery issues within a year, it stopped charging but due to no details provided of service center located nearby me I had to suffer. At last I got the address of Mulund (Monil Cycles) which is 45 kms from my area. I had to travel 45 kms for service and lodge a complain of a battery...
+1 photos
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K
KarthikeyanNatarajan
from chennai, Tamil Nadu
Mar 15, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Optima New Vehicle Battery Useless

Address: Chennai, Pallikaranai

Both of my bike battery was faulty and i had given it to the showroom i purchased, The bike was under warranty, as was the battery as well. Its been more than 3 month now but still, the showroom says no response from hero company. No one seems responsible after taking money from customer. I bought the vehicle from Hero electric showroom pallikaranai chennai. The people who were responsible for battery replacement were Vardhini Two Wheelers,...
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A
Alind Ghosh
Mar 14, 2024
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Battery issue in warranty

My name is alvind ghosh my mobile number is [protected], i had purchase photon on date[protected], i had facing issue in battery, my battery is not working properly, so i contacted to my dealer, he checked the battery and confirmed that lowah issue, and dealer made warrenty claim on date[protected], claim number B1071, Its almost seven month gone, i still not received my battery, i had so many times contacted with the dealer (venkatesh hero...
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M
Manoj Kumar Arwal
from Arwal, Bihar
Mar 11, 2024
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Battery Replacement in Guarantee Period

Address: Plot No 57, Udyog Vihar IV, Sector 18 Gurugram-122015, (Haryana) Ph: 0124-6830000

I bought hero flash e bike from Prabhawati electric Ara Bihar. Battery of the Scooty gone none functional during guarantee period. Battery was deposited in the agency for replacement in the agency in July 2023. Till Date no replacement has been Made. On contacting to agency only BOM No. 167 is given. Customer Service of the company is not functional....
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S
Saurabh h
from Sri Ganganagar, Rajasthan
Feb 28, 2024
Feb 28, 2024
This thread was updated on Feb 28, 2024
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Hero HX battery issue for last three month

Address: Sri Ganganagar

Dear Sir I have a optima hx, it’s battery was failed in warranty period on 2 nov 2023, your dealer chandraprabhu marketing generated a TFR against claim no B 607 on 3 nov 23, but still after 4 months I have not received my new battery from plant, so if you can provide a new battery within 15 days then okay otherwise I will move to consumer court. Thanks...
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I
insafali09
Feb 27, 2024
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Battery problem, battery not received yet.

Address: Jodhpur

Hello sir,
I request about my hero electric photon battery but still not received.
Naira traders jodhpur submitting request date 16 aug 2023 approval date 21 aug 2023 but till date battery not received and your representative Vishwajit not responding our calls.
Please solve my problem as soon as possible.

Customer Name:- Gulamdastgir

Contact Number:- [protected]

Address:-...
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R
RAMESH CHAND JAT
Feb 23, 2024
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Battery ke liye

Address: AJMER RAJASTHAN

सर/मैडम मैंने 28/07/2020 को हीरो इलेक्ट्रिक अजमेर से एक ऑप्टिमा गाड़ी ली थी, जिसकी मोटर[protected] को खराब हो गई थी उसके क्लेम नम्बर है VOR3006863 जिसकी मोटर मुझे कल 9 महीने बाद दिनांक 20/02/2024 मिली...
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S
sandesh blore
from Bengaluru, Karnataka
Feb 15, 2024
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Wfi cam not working

Address: BANGALORE

This is sandesh i had purchased wifi cam on 8th of feb till date no replance ment are money there have not returing back
ref 490157 emailid/ [protected]@gmail.Com...
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