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Hero Electric Complaints & Reviews

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Last updated Apr 6, 2024
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Hero Electric reviews & complaints(664)

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J
Jai electric
from Pune, Maharashtra
Apr 6, 2024
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Hero Electric Atria model

Address:Subhagya building, Pune-Nashik highway, Kuruli, Tal-khed, Chakan

Recently, I have faced a problem of Horn, Display & total lights off during driving.


I brought my Two wheeler repairing the same at Aim auto Chakan office.

After repairing, when I checked my Two wheeler found Horn, Display & Front Lights Okay but, it's backlights are not working. I have shown the same to their mechanic. He was supposed to arrange the same because same part doesn't available in their...
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R
Rocco singh
Apr 3, 2024
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Battery Not working

Address:Go green bikes , sector-21, chandigarh

I bought a hero electirc scooter in june 2022 and after 1 year the battery stopped working we submitted the battery to the dealer which was under warranty and after 4-5 months they gave us the battery which is also not working now they are saying they cannot solve our problem as company is not responding to them.
They are saying you can file a case against them in consumer court.

I want my battery to be replaced urgently....
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A
Ashok9999
from Faridabad, Haryana
Mar 31, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Air leakage problem at the back motor wheel and scooty is under warranty

Address:Jeevan Nagar Part 2 (Gounchhi),Ballabhgarh,faridabad,haryana

Sir/mam
I have purchased Hero electric optima Hx dual battery schooty. I face a air leakage problem in hub moter wheel and my schooty is in warranty. At the service center they not help me and said that put tube in the back wheel. I face troubles with tube. Please change my moter wheel upper to solve air leakage problem
Service center not help us currently i am facing more problem with put tube at back wheel.
I hamble...
+1 photos
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K
Kumar Rangaswamy
Mar 26, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Hero electric photon LP - motor problem

Address:Mysore, Karnataka

I am purchased Photon LP on[protected] in mysore from Srivardhini Ventures
On Sept 2023 motor is not working (Sl No.HEMI2203R2491). Till date not repleced the motor. The dealer told not received new motor from company.
So kindly replace the motor as immediately as possible.

Kumar R
Vehicle Owner
Vehicle Regn. No.KA09JK3285
Ph. [protected]
email : [protected]@gmail.com...
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T
tamil81
from Chennai, Tamil Nadu
Mar 25, 2024
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Not received the Motor for past two months

On January 2024, my optima vehicle has shown Motor Problem. The dealer said, they sent the details to head office and given me the request number VOR 3000404. Then they informed me that the Motor will come in one month.

After one month I went the dealer and they asked me to send a email to head office. I sent the first email on 14 Feb 2024. I have given all the requested details and they promised me to resolve the issue and...
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H
Mar 20, 2024
Mar 21, 2024
This thread was updated on Mar 21, 2024
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Battery replacement for optima cx er

My name is Hemant Jain and I had purchased Optima CX ER from Autonex LLP but it closed its showroom as well its service center within a year of purchase. I had battery issues within a year, it stopped charging but due to no details provided of service center located nearby me I had to suffer. At last I got the address of Mulund (Monil Cycles) which is 45 kms from my area. I had to travel 45 kms for service and lodge a complain of a battery...
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K
KarthikeyanNatarajan
from chennai, Tamil Nadu
Mar 15, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Optima New Vehicle Battery Useless

Address:Chennai, Pallikaranai

Both of my bike battery was faulty and i had given it to the showroom i purchased, The bike was under warranty, as was the battery as well. Its been more than 3 month now but still, the showroom says no response from hero company. No one seems responsible after taking money from customer. I bought the vehicle from Hero electric showroom pallikaranai chennai. The people who were responsible for battery replacement were Vardhini Two Wheelers,...
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A
Alind Ghosh
Mar 14, 2024
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Battery issue in warranty

My name is alvind ghosh my mobile number is [protected], i had purchase photon on date[protected], i had facing issue in battery, my battery is not working properly, so i contacted to my dealer, he checked the battery and confirmed that lowah issue, and dealer made warrenty claim on date[protected], claim number B1071, Its almost seven month gone, i still not received my battery, i had so many times contacted with the dealer (venkatesh hero...
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M
Manoj Kumar Arwal
from Arwal, Bihar
Mar 11, 2024
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Battery Replacement in Guarantee Period

Address:Plot No 57, Udyog Vihar IV, Sector 18 Gurugram-122015, (Haryana) Ph: 0124-6830000

I bought hero flash e bike from Prabhawati electric Ara Bihar. Battery of the Scooty gone none functional during guarantee period. Battery was deposited in the agency for replacement in the agency in July 2023. Till Date no replacement has been Made. On contacting to agency only BOM No. 167 is given. Customer Service of the company is not functional....
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S
Saurabh h
from Sri Ganganagar, Rajasthan
Feb 28, 2024
Feb 28, 2024
This thread was updated on Feb 28, 2024
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Hero HX battery issue for last three month

Address:Sri Ganganagar

Dear Sir I have a optima hx, it’s battery was failed in warranty period on 2 nov 2023, your dealer chandraprabhu marketing generated a TFR against claim no B 607 on 3 nov 23, but still after 4 months I have not received my new battery from plant, so if you can provide a new battery within 15 days then okay otherwise I will move to consumer court. Thanks...
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I
insafali09
Feb 27, 2024
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Battery problem, battery not received yet.

Address:Jodhpur

Hello sir,
I request about my hero electric photon battery but still not received.
Naira traders jodhpur submitting request date 16 aug 2023 approval date 21 aug 2023 but till date battery not received and your representative Vishwajit not responding our calls.
Please solve my problem as soon as possible.

Customer Name:- Gulamdastgir

Contact Number:- [protected]

Address:-...
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R
RAMESH CHAND JAT
Feb 23, 2024
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Battery ke liye

Address:AJMER RAJASTHAN

सर/मैडम मैंने 28/07/2020 को हीरो इलेक्ट्रिक अजमेर से एक ऑप्टिमा गाड़ी ली थी, जिसकी मोटर[protected] को खराब हो गई थी उसके क्लेम नम्बर है VOR3006863 जिसकी मोटर मुझे कल 9 महीने बाद दिनांक 20/02/2024 मिली...
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S
sandesh blore
from Bengaluru, Karnataka
Feb 15, 2024
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Wfi cam not working

Address:BANGALORE

This is sandesh i had purchased wifi cam on 8th of feb till date no replance ment are money there have not returing back
ref 490157 emailid/ [protected]@gmail.Com...
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D
dimpalrathore300@
Feb 13, 2024
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Subsidy not credited in my account

I bought new hero optima cx single battery scooter on sept 2022..and subsidy is still not credited in my account .please help me...
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Complaints against the vehicle.
1. From the beginning the digital speedometer does not indicate low battery, it just shows a yellow blinking and switches off. (This was raised in the first servicing and a request was made to improve the condition so that at least a proper indication be provided). The current speedometer is meant for petrol vehicles and is not configured for electric vehicles
2. The vehicle quality is of poor...
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P
Prashar2310
from Siwan, Bihar
Jan 29, 2024
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Hero optima hx battery Vehicle no BR04AL6237

Address:Siwan bihar

I have purchased hero optima hx scooter from shivam hero electric nehru chowk chapra . My battery was not working so that I have given it's replacement in months of September 2023 but still not received yet
Gulshan kumar
Mo [protected]...
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Address:HERO Electric Vehicles (P) Ltd. 57, Udyog Vihar IV, Sector 18, Gurugram - 122015, Haryana, India Tel no.:- +91 1246830000

I Ghanshyam Premratan Bhatter Bought HERO OPTIMA CX ER in month of Oct 2022.
My Battery Number is HE5130TK22134217
MY REGISTRATION No is:- GJ05MT0771
CHASSIS No:- MEPHEHPSB08AP1466
MOTOR No:- HENY[protected]
MY DEALER IS :- Vakilna Motors (Surat)
From October 2023 I am facing battery Charging issue it's not being charge, I Requested to dealer for the same he check the battery and raise replacement...
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Address:HERO Electric Vehicles (P) Ltd. 57, Udyog Vihar IV, Sector 18, Gurugram - 122015, Haryana, India Tel no.:- +91 1246830000

I Ghanshyam Premratan Bhatter Bought HERO OPTIMA CX ER in month of Oct 2022.
My Battery Number is HE5130TK22134217
MY REGISTRATION No is:- GJ05MT0771
CHASSIS No:- MEPHEHPSB08AP1466
MOTOR No:- HENY[protected]
MY DEALER IS :- Vakilna Motors (Surat)
In month of Oct 23 my battery not working properly and dealer said battery have to be replaced and raised complaint for battery replacement. I also raised...
+1 photos
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M
Manmeet singh Batala
from Batala, Punjab
Jan 18, 2024
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About your staff

Address:Admire motors Jalandhar road batala district Gurdaspur Punjab

Your staff is being harassed me and talk in very angry and could not give the all details about electric scooter...
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Address:Hero om electric aurangabad mondha naka signal

Hero Electric Optima is showroom mein maine 26/8/20123 ko hero hero Electric Optima yah gadi Showroom per Jama ki thi Aur Mujhe abhi tak gadi Mili Nahin Hai Showroom per showroom wale bolate Hain Ki aath Din Mein Aao 10 Din Mein Aao 15 din mein aao Aisa Karke Karke Karke Karke 6 mahine gadi ko Hua Hai Abhi Tak Mujhe gadi Mili Nahin Hai Mera gadi ka problem hai sirf motor ka problem Aur Itna time Laga rahi hai gadi dene ke liye ki vah bol...
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