Hero Electric Complaints & Reviews

We have purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric service center. Now taht service center is not working, so not solved my complaint.

when the service center was working, we have changed the battery ~5 times.
their service was very poor.

Kindly do needful as soon as possible....

I purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric show room, but still now not solved my complaint. Kindly do needful as soon as possible. Thank you...

Hero electric optima was bought from Rama Auto Rohtak on24/3/2023but the Scooty. Is standing with dealer workshop since 13:2/2024 for want of Replacement of Battery with inWarranty. No response from company/ dealer I am deeply shocked with the behaviour of Hero Electric It should be Zero instead of Hero...

Hi Team,

Please find all the attachments

I purchased EV Optima CX white in the year 2021. I got 2 battery

Last month I started facing issues with battery B2. It get drain out in 25 km only.

I travel to my office daily. Need immediate assistance for the battery. My battery is in warranty but still there is no replacement yet.

I buy it from Monil cycle mulund. I paid...

Hero electric is a worst company.
This company services is very poor.
I purchase Hero electric photon hx
On 10/10/2021 runs very well till 13 months no problem. After that this scooty suddenly shut off on middle of the road, I take to the dealer pushing almost 13 km wow... Very good experience. Dealer said battery problem. He send to hero electric company for replacement. It takes 3 and a half months for this. I received...

I am really frustrated with the new vehicle purchase experience with heroelectric.

I purchased the hero electric photon vehicle from k motors madhapur, hyderabad on 29th of march, 2023.. Not even 1 week.

Ex showroom price is 86, 000.
He called me and said offer is going on and made me purchase it for 83, 000 on road.
I paid full amount in single payment.
(K-motors sold me defective product...

Hero photon LP,
Last five month before first battery failiure after two months waiting second battery i got, then again second battery failiure just two months again Waiting period last one months, better you keep to vehicle at your showroom,
Totally last 6 months period, waiting for battery taken time 4 months very worst service...

I am writing this message after suffering harrassment at one of HERO ELECTRIC dealership i.e. HERO ELECTRIC RS SALES located at POLICE STATION, 48, Railway Rd, near NIT5, Faridabad, Haryana 121001. Very rude and disrespecting women who make bills there, harrassed me there after making downpayment, In startng When I was just enquiring for the scooty, they were politly talking, But after making downpayment of 55000, They started behaving like...

I have purchased EV Scooter Optima CX ER-dual battery on 29.06.2022. Since day one i am facing brake issue in rear wheel. One day rear wheel got jammed due tp this fault. Made a complaint to Lakulish Motor Vadodara on 12.07.2022. Pathanbhai mob-[protected], Head Mechanic changed spring of rear brake and made it kamchalau. But problem persisted. Again i contacted him on 15.07.2022. He told me to keep bike in show room. I have parked scooter...

Respected sir & madem
I booked Hero electric optima hs 500 er (white). On advance booking. We arranged 50% of cash and 50 % loan they arranged on 31/10/2020. In the showroom (SRI GURU PRANAA MOTORS HERO ELECTRIC BIKE. (1/71, KRISHNAGIRI MAIN ROAD, (OPP MAHINDRA TRACTOR) OLD DHARMAPURI. DHARMAPURI.635701.) Then we are going today they are not arranged no loan . They will telling net cash only not arrange the loan is not possible telling...

We had facing issues in our Scooty. by day one. Scooty hand Over in warranty 26 sep 2023.till date battery not received we received replay team working on it so wait sometime your complaint is under process every reply.

1. Charging Port not working - Problem was facing by day one.
2. Centre stand of Scooty was damaged - It was facing by day one.
3. Noise in handle - with in 6th Months
4. Battery issue - with in 9th Month.
Battery handover to Dealer on 26thSept2023. Golden Cycle Ashok Nagar 36/13 behind police station Tilak Nagar.
battery warranty is 3 Years. Need the nessary action against the company and justice to me.

I am writing to express my concern regarding the performance of my purchased Photon electric scooter.

Dealership: Penta Motors Kazhakkoottam, Trivandrum
Reg.Number: KL48S3675
Chassis number: MEPHELP0007AL0646
Motor Number: HEM12201R1057 As per Hero advertisements and product brochure, the scooter is supposed to deliver a range of 90 km on a full charge. However, I am getting only around 35 km per full charge, after changing the battery under warranty last month, which is less than half of what was promised. I’ve made sure to:
Fully charge the battery before every use Ride
Ride under normal conditions without heavy load
Mostly use eco mode for better efficiency
Maintain the tyre pressure and basic maintenance regularly
Even with all this, the range remains far below expectations. This is
extremely disappointing and has affected my daily commute and trust in the product.

Looking forward to your response and a satisfactory resolution at the earliest. I won't be able to use my scooter from Jan2025 consistently.

Hi,

Pl. share the Service centre for Hero Electric Optima purchased in 2022. I am not able to locate any Service centre near by Dadar (Mumbai) 400016 area, as such facing problem in maintaining the two wheeler.

Pl. revert with the details

Hi Team,

I purchased OPTIMA CX 2.0 from Pune Electric Bikes LLP, Kothrud, Pune - 411038 on 30th August 2023.

I am not getting any service support from the showroom and as well as from the service Centre, and now I found out that the showroom is permanently closed from where I bought this vehicle.

Complaint No 1 :

The service center for me is around 27km far from my location, and as per document I will get free servicing for next 4 years.
But after showroom closed service center provider is saying company is not paying them, so they will not do free servicing and charging extra money.

Complaint No 2 :

It's not even 1 year completed for my vehicle and the headlights are fused.
I called the service center regarding it, but no proper communication from them. At the end I went to the service center to replace the headlights, but they don't have the original/working headlight with them.
So they charged me money and replaced it with a normal yellow light and that light fused again within 12 hours.
I travelled at midnight without a headlight for more than 30km, who is responsible for this mistake and if anything happened ?

I am looking for a solution to this issue. Actually not only me but more customers who bought this vehicle are facing the same issue.

I purchased this vehicle looking at the previous experience with the Hero, but now I feel I wasted my money, my safety and energy post invested into the Hero vehicle.

Thank You,
Chetan

I purchased a Hero Electric Optima HX Single Battery scooter and am extremely disappointed with its build quality. After completing only 5, 000 km with minimal usage, multiple cracks appeared on the panels. I take good care of the scooter and do not overload it, yet the battery storage container beneath the seat has now split into three parts. Additionally, the side cover of the scooter has started opening unexpectedly, causing safety concerns while riding.

To make matters worse, the showroom/service center where I purchased the scooter is closed, and my attempt to contact Hero Electric via social media (X) on March 3rd went unanswered.

I am requesting immediate assistance from Hero Electric to resolve this issue under warranty or provide guidance on how to proceed with repairs given the closed service center.

Had purchased Hero Electric Photon on November 2021, the battery had warranty of 36 months, the battery started discharging since last service which was informed to the service center as well, now since last week the battery is completely dead and not getting charged, When approached to Service Center they are saying the Hero Electic Battery Department is shutdown and there is no warranty from the company itself, whereas they are selling the new bikes and also new battery but not providing the battery replacement in warranty.
Scooter - Hero Electric Photon
Purchased dealer - KM Motors (Hyderabad)
Service center - Ankur Motors ( Hyderabad)

Hi Concerned,
One of the batteries of my electric hero optima cx er which was purchased in 2022 in name of Arti Naik was not perfoming more then 8 km hence it was returned to dealer to raise a warranty claim. The claim was raised but so far i have not received the battery. Need to help to follow and facilitate as this becoming difficult and i am unable to use my bike to go far of places.The dealer claims company is not sending battery.
No support from hero electric no response to support mal and no one lifting call.

Claim number : B1656
DEALER : Jaideep motor electronic city banglore
VEHICLE : HERO OPTIMA CX ER
OWNER: ARTI RATNAKAR NAIK
Vehicle reg date : 10-Oct-2022

My name is Vishal I took optima ev scooter before 2 years and now I had stop working my scooter is in service center from 1 month my motor is not working my scooter is in warranty still they r not having me motor in warranty and the work shop manager is asking my for money 12500rs of new motor he is saying our company is no more now we cannot give u motor in warranty otherwise i[censored] can't pay money for new motor take Ure scooter and dump it what about my 65 thousand rs which I paid to for new scooter I have talk to hero showroom owner Ashish he also said me same thing give money and buy new motor we cannot give in warranty because our hero company is no more now what should I do?now I am very poor man I took the scooter and Ure not giving me warranty I will go to Ure work shop and I will susite there if they r not giving me motor in warranty and thise is my last massage

Call me on [protected] as soon as possible

Good evening dear sir
I have Hero's Optima Scooty which I bought on 20/10/2022 from TK Motors LLP Saeed Gaon Nangloi. The motor of my scooty is damaged. I have checked all the showrooms in Delhi for motor parts not available in any service center in Delhi .
please help me

my scooty number is
DL42GD3960
mobile [protected]
Which is in the name of Sachdeva and Sons

Charge not given by company after submitted faulty charge 11 months ago.