Hero Electric
Hero Electric
Customer satisfaction rating: 11%
Submit a Complaint
228
COMPLAINTS
ADVERTISEMENT

Hero Electric Customer Care

TwitterFacebookLinkedIn
Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
185
down
65

Phone:
Phone:
up
111
down
39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
11%
Complaints
228
Pending
0
Resolved
24
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Hero Electric Complaints & Reviews

Sort by:
Report
Copy

Maine 76000 pay kiya hai uska recipe hai mere pass hero e galyx motar ka our invoice me 71441 amount hai mere sath fraud hua hai pcmc sahu nagar
Oct 19, 2021

Complaint Status

Hero Electric customer support has been notified about the posted complaint.
Add a comment
Helpful
Share
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    This is Amit Shah from Thane, Maharashtra and this is w.r.t Optima E-5 purchased by me on[protected] from "Monil Cycles,...
    Helpful
    Share
    Dear Sir, it is to inform you that I have purchased a Hero Flash Li-ion from Vinayak Auto, Naranpur, Dist- Keonjhar, Odisha...
    Helpful
    Share
    Report
    Copy

    Why dont you people arrange for a online delivery Tracker I have booked hero electric on July 5th its 4 months passed till now deeler is not responding how I will know that he is delivering geinune and I think he is blocking and selling for high price
    When I will get my scooter I booked at Ankur Motors Tarbund Secunderabad
    Delivery time was 30 days if you can't deliver in 30 days please don't give false promise I have been waiting from 100 days please respond contact number [protected]
    Oct 14, 2021

    Complaint Status

    Hero Electric customer support has been notified about the posted complaint.
    Add a comment
    Helpful
    Share
    Post your Comment
      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      Hi we have booked the Hero electric optima dual battery on 5th of July while booking they told me 30 days waiting period its already 4 months till now there is no response from showroom
      Show room Ankur Motors Tarbund secendrabad Telangana state
      Please helpme
      Oct 14, 2021

      Complaint Status

      Hero Electric customer support has been notified about the posted complaint.
      Add a comment
      Helpful
      Share
      Post your Comment
        I want to submit Complaint Positive Review Neutral Comment
        code
        Report
        Copy

        2 days ago i booked a electric scooter online, but its looked much delay in delivery, so i want my refund my booking amount of Rs.2999 as soon as possible.
        Kindly do the needfull.
        Your
        Ravi singh
        Oct 13, 2021

        Complaint Status

        Hero Electric customer support has been notified about the posted complaint.
        Add a comment
        Helpful +3
        Share
        Post your Comment
          I want to submit Complaint Positive Review Neutral Comment
          code
          Report
          Copy

          I have a hero optima Li low speed scooter which i purchased 6 months back. It's battery is not goving proper mileage. Mileage is less than 10 kms .
          I got the battery checked at the service center and they confirmed that battery has issue .They assured that my battery is under gurantee and will be replaced within 15 days.
          Today is 15th day . I went to them and they have no idea where my battery is.
          Such a horrible service . Bad experience.
          Please help .

          Pulkit
          [protected]
          [protected]
          Oct 12, 2021

          Complaint Status

          Hero Electric customer support has been notified about the posted complaint.
          Add a comment
          Helpful +4
          Share
          Post your Comment
            I want to submit Complaint Positive Review Neutral Comment
            code
            My name is junior warrant officer sovan kumar padhi a retired indian air force veteran.

            Refer my order no br...
            Helpful +3
            Share
            Poor Customer Service.

            In discussion with Officials from the organization.

            No response of error...
            Helpful +1
            Share
            Report
            Copy

            I booked a electric scooter but its seemed delay to delivery, kindly make my payment refund Rs.2999.
            kindly do the needfull
            Oct 11, 2021

            Complaint Status

            Hero Electric customer support has been notified about the posted complaint.
            Add a comment
            Helpful +1
            Share
            Post your Comment
              I want to submit Complaint Positive Review Neutral Comment
              code
              My name B yedukondalu, I am booked Hero electric Optima HX double battery Model on 7/72021 Dealer Name&Address :HERO Electric...
              Helpful
              Share
              Report
              Copy

              I have purchase the optima Hx e vehicle in om e vehicle aurangabad but me not given the proper service and use rauf Language staff and also owner of showrooms
              Oct 07, 2021

              Complaint Status

              Hero Electric customer support has been notified about the posted complaint.
              Add a comment
              Helpful
              Share
              Post your Comment
                I want to submit Complaint Positive Review Neutral Comment
                code
                Hi good afternoon,

                Reference to the subject, I had placed my order of Electric bike Optima HS500 ER on[protected]...
                Helpful +5
                Share
                I brought Hero Electric Nyx Scooter Two months ago.But In two months in scooter many problem started. First problem is battery...
                Helpful +1
                Share
                श्रीमान से निवेदन कि मेने दिनांक 14 अगस्त 2021 को अपने...
                Helpful
                Share
                Its good if you cannot produce and fulfill customer needs then stop taking booking simple not sure still booking is taken...
                Helpful
                Share
                Booked a Hero Nyx and Now cancelling
                Afterall cant trust a cycle manufacturing company anymore
                poor customer...
                Helpful +1
                Share
                Report
                Copy

                I have book optima HX double battery at Ankur motors on[protected] they assured me that vehicle will deliver within 2 months time, I have been chasing on it still i have not received the vehicle not any proper update from showroom guys they are asking me now to cancel vehicle since they are not aware when the vehicle is going to deliver
                Sep 30, 2021

                Complaint Status

                Hero Electric customer support has been notified about the posted complaint.
                Add a comment
                Helpful
                Share
                Post your Comment
                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  I have order a electric bike model : NYX-ER in silver colour on 1/7/2021 but it's been a 3 months still I didn't not receive...
                  Helpful +4
                  Share
                  Report
                  Copy

                  This is Elumalai([protected]) from Chennai, Tamilnadu Nadu. 7 month before I purchased HERO NYX(TN13V2815) from thanya motors Chennai. 5 days before I went showroom for my second service. Showroom technician said it is motor complaint, you need to replace, and showroom manager said it's not covered under warranty.. I'll send mail to Hero company, I will change the motor if company gives approval. Otherwise you need to pay.
                  Now what can I do ... I'm a milk delivery man ... scooter is necessary... that's why I purchased your product..and I trusted your company.. not even one year completed I'm facing this issue...till now my bike is not delivered back to me.. kindly help me
                  Sep 29, 2021

                  Complaint Status

                  Hero Electric customer support has been notified about the posted complaint.
                  Add a comment
                  Helpful
                  Share
                  Post your Comment
                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT