I ve got a Hero electric Optima dx on 15 th May 2017. I ve given the bike for service at Chennai Eco Motors Chennai Annanagar service Centre.
It was in the running condition, but when it is climbing high ramps, it sometimes gets switched off. Initially they suggested to change the battery which costs 28, 000 Rs. I asked them to rechk the motor condition so that if it is only because of battery, I can change it. They had mentioned that they have to remove the rust in brake shoes n Motor.
Now they are saying that the motor is not working after removing. we have to change the motor which costs 11, 000 Rs. And I cannot run the bike now as it is jerking and not in a running condition. I wanted the bike in the original running condition which I had given.
I gave it in a running condition, and I wanted it in the same condition.
Request you to hand over my bike in the original condition.
Going thru big mental stress, since landed with a poor dealer that doesnt know 'client service' -- how am I going to be compensated for all these?
Does Hero Electric, monitor the dealers? Thanya Motors, having a sales show room 5 kms away from service show room. I bought thinking I'll get service from near by show room, however, found that I needed to travel 10 km (5km up and down) every time for any issues. Except the Showroom Incharge, no one knows what is 'service' also cant understand what customer speak?
For whatever issue, they ask us to Travel 10 km, drop vehicle, come next day again 10 km travel? Humble request to Hero, pls monitor your dealers. I've bought other 2 vehicles from Hero in the past, and the experience from dealers is almost the same.
Pls coach your dealers on 'client handling' and servicing. Recent days, Hero Electric is involved in a lot of 'good initiatives' -- however, without proper 'customer service' all your work is total waste.
You dont serve the clients, believed in you and product. Pls treat buyers properly before they rebel on you.