[Resolved]  Hero Electric — SERVICE ISSUE

Address:

East Delhi, Delhi

I HAVE PURCHASED A BIKE OF HERO ELECTRIC OPTIMA PLUS FROM SAI SOM AUTOMOBILE DELHI ON 16/4/2012. AFTER FEW DAYS I HAVE BEEN TRANSFERRED TO AGRA. NOW I AM FACING SECOND PROBLEM IN MY BIKE. FIRST TIME THE DEALER OF AGRA (SHANKAR LAL) HAS NOT PROVIDED ME THE SERVICES THAN I SENT MY PERSON TO DELHI TO GET THE PART EXCHANGED WITH SUPPORTING DOCUMENTS.
NOW CHARGER GOT OUT OF ORDER AND AGAIN SHANKAR LAL AGRA IS NOT READY TO REPLACE THE CHARGER BECAUSE I HAVE PURCHASED THE BIKE FROM DELHI. HE WILL NOT PROVIDE ME ANY SORT OF SERVICES. AND IT IS NOT POSSIBLE TO SEND THE PERSON EVERY TIME FOR THE SAME. AND IF THERE IS NATIONALLY SERVICES SYSTEM THAN WHY I AM BEING SUFFERED .
MR RAVI KANT WHO IS SERVICE HEAD O[censored]PW IS ALSO NOT RESPONDING PROPERLY. HE SIMPLY SAYS THAT I AM SORRY PART IS NOT AVAILABLE .LAST TIME WHEN THE BIKE GOT OUT OF ORDER THAT TIME ALSO NOT PROPER REPLY FROM ANY BODY AND I WAS SUFFERED FOR 20 DAYS. PLEASE SUGGEST WHAT TO DO .SHOULD I TAKE LEGALLY. KINDLY HELP.


KHEM RAI
GURU SHOE TECH PVT. LTD.
AGRA
[protected]