[Resolved]  Hero Honda — Cheating done by Hero Honda Service Centres

I bought my Hero Honda Splendor NXG bike this January after driving the bike for about 3 months one day my bike got puncher in an highway so I went to a nearby workshop and changed the tube, after changing the tube I felt that my bikes back wheel moves to the left side while driving so I approached the Fort Point Hero Honda Service centre at Mahim Mumbai, the supervisor there told me that It is happening because of the tube so it has to be changed, I told him to change the tube and i asked him to do the powder coating also but in the evening when I collected my bike I found that the tube was not changed and no coating was also done, when I spoke to the senior supervisor (Khan Bhai) he told me that we have changed the tube please trust me.

I took my bike back and I experienced the same problem again now my bike has slipped twice and I fell down. Luckily I got no injury as I was driving slowly both the times. Now I am feeling that I have done a mistake by buying a Hero Honda Bike. I don’t know whom to approach.

I think I will have to file case against Hero Honda
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  8 CommentsShareTweet


i booked passion plus on 1st feb 2009 in Sri mahalakshmi motors, korukkupet. I got delivered my bike on 13/2/2009. After a day only i noticed that the stickering in my bike is fake. and the stickering in the doom is like old passion plus graphics. I got cheated. Now i have a doubt whether the bike is new one or used one.Please help if there is any way to replace my bike.
Dear sir,

I have given my two wheeler ( TN-07-AA-6090) service with your dealer VISHNU MOTORS PVT. LTD., Ekkaduthangal, Chennai.
My service bills comes to Rs.985/-, to pay the bill gave my debit card at the cash counter. Without informing me, they have taken from my card Rs.1002/- which is excess of Rs.17/-. When I enquire abount the extra charge, they have not given me proper reply, more over they misbehaved with me by saying " You do whatever you want". I am having cash with me, if they informed to me that there is a charge if it is paid card. I have not found any intructions in Job card and also it is not displayed in the show room.

I am using the your company vehicle for the past 5 years, not faced such a issue with any other service centre. I am very much disappointed and hurted.

With interest I am with HERO HONDA, bringing to your knowledge.

Reference: Job card no.P46535 dated 20.06.09
My contact details: [protected]
fort point service centre

my bike name passion pluse + marron color : no 7242

please change the name first name vinayak mahadeo kadam after change name gunwant kadamALWAYS name
To, Date – 24th November 2009

The Manager
Auto Link
Borivali (W)

Dear Sir,

My name is Amol Hatgaonkar and I am a proud owner of Hero Honda Passion Plus.
My Chassis no. Is XXX and my registration no is XXX
I purchased this bike from your center on 26th February 2009. This is my first bike and you can understand how much passion I have with this bike. Also to inform you that my elder brother was working for Hero Honda authorized center (Suri Automobiles Jhansi).
After having so close relation with Hero Honda I am facing lot of problems because of my bike or lets say because of Auto Link

Given below are the problems.
v When I purchased my bike nobody was bothered to give me a choice in bikes I paid the advance & my bike was ready after 1 week but there were air bubbles in stickers also some scratches were there when I told them they said me I cant help it as the no. Is already written on plate.
v Before III service my horn wasn’t sounding they said battery has gone down I told ok charge it they charged my battery as well as me with rs.50/- but after two days my horn was again in same condition then I again went to auto link this time they didn’t charge me but charged my battery but now again same thing is happening also this is happening with my side indicators also. Then they send the battery to exide saying that this is a faulty battery but when after 25 days the battery came the report was ok. I am still facing the problem.
v When I purchased my bike and first fuel reserve came I noticed that the engine doesn’t go off. Though I get the indication that the bike will stop but when I continue to accelerate it again goes smooth without changing reserve knob means the bike doesn’t off in reserve fuel I told mechanic about the problem at first free service he explained me that this happens to every bike and not only yours but as far as I know bike turns off when it comes in reserve fuel please let me know if I am right.
v I bought my bike on 26th February 2009 after 2nd Service I found that my bikes engine stops in fourth gear automatically though I am in the average speed of 45-50.

Now when I tried to give this letter to auto link people they refused to take it.

So these are “some minor for you and major for me” problems I am facing.
I know sir that you have thousands of customers I am not special but this is my one and only bike and I really don’t want to spend my Sundays at auto link which I am doing since last six Sundays.
Sir there are so many choices in the market of bikes where you can get 150 cc in 60000/- but I went for hero Honda 100 cc because of its durability but now I think I made a big mistake by buying a HERO HONDA PASSION PLUS and now I don’t have any passion for hero Honda motorcycles and I am sure my second bike will not be Hero Honda.

So please I am requesting you to seriously look in to this matter and sort out the problems.

Waiting for written reply

This is the complaint letter which I send to all hero Honda dealers but no reply also when you go and try to register your complaint on website of hero Honda it doesn’t get register I don’t know why

Amol Hatgaonkar
Kind Attn: Manager

Dear Sir,

I bought the CBZ bike on October 2009 (M/s. Kandy Raja, # 50, Rajaji Salai, Ch-600001) by ready cash payment in the name of A. Susai Raj (Bike No. TN04 AD 7151). We are having problem with the handle bar of the bike from the time we purchased the bike. We have informed your service people about the problem and the bike has gone in for three services every time we give the bike for service the problem is not rectified. This has caused my husband A. Susai Raj serious health problems. I am very sorry to inform you that I am not satisfied of your service. Tell your service person to rectify the handle bar or change the handle bar as soon as possible.

Reply as soon as possible.

Thanking you,

Mr. Susai Raj


I am writing this mail from kayamkulam (kerala) .
sir i booked a "PASSION PRO SELF" on HERO HONDA Authorized dealer " POWER CITY,
SHAHIDAR BUILDING, NORTH OF MSM COLLEGE KAYAMKULAM KERALA" .On thebooking period they asked to me to pay FIVE THOUSAND RUPEE for the booking of the above vehicle and then i paid it, That time they said " you will get the vehicle with in one month"
Last week i called them to know about my vehicle booking status.
But they said to me "the vehicle is not yet arrived pls wait one more week",
Last day that is 8/3/10 I called them but they shouted me and said "there is no stock in the shop if you want the vehicle you wait 45 days again . Other wise you cancel it and said they don't get enough stock from KOCHI DEALER "

Sir excuse me what is the problem for this vehicle ? sir pls do further action for this problem

thanking you

by arjun
this is a compliant against a cheran automobiles, hero honda dealer in kerala, neermankara, near tvs motors trivandrum .their attitude & customer servicing is so bad that, no one will come again for purchasing a hero honda from there. MANGER will not be available at any time & 3 ladies sitting there to service all the walk in customers. nobody is there to attaed the clients nor any executives. this is really very pathetic as this will affect hero hondas credibility.opposite to this dealer is honda brand" evm motors & we really have to appreciate them for their service manners.i even remitted 25, 000 rupees for booking a glamour bike before 3 weeks. i went severla times, nobody is there is to answer my queries . called to thier phone several times, nobody is taking the phone. please take necessary action against this only after checking the related issues. u can please check the details, my name is BINOY.V.V. RECEIPT NUMBER IS G22575.HOPE YOU WILL TAKE NECESSARY ACTION AGAINST THESE TYPE OF MONOPOLY BEHAVIOURS IN DEALERS .

not satisfy

sir i am purnima jena, i parches a honda dio about eight months from sabitri motors, ( chandaneswar, bhograi, balasore, odisha .) my Honda Dio have not good mileage and damage my sit lock so i want replacement my Honda Dio.

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