Hero Honda — Poor maintenance by Hero Honda service centre

Address:

North 24 Parganas, West Bengal

May 22, 2010

To
The Manager
Hero Honda Motors Ltd.
3F, Neelamber Building, 28B, Shakespeare Sarani, Third Floor,
Kolkatta - 700 017, India.

Dear Sir,

Sub: Poor maintenance by Hero Honda service centre
Re : Passport no: 07J05C11028

My bike was given for services on May 12, 2010 in "City Works - Milap Service Station" at 14, Ashutosh Mukherjee Road, Kolkata 700020. But the service was very poor, I had complaint and give the bike again on May 17, 2010. They had delivered my bike on May 19, 2010 after complete servicing. Now they had fitted the Clutch plate and brake loosely, which I didn’t understand at the time of delivery. In the evening the loosely fitted clutch opens and I was to meet with an accident. Since there was no vehicle I was saved.
Now I went to the service station again on May 20, 2010, the manager of the service station scolded on the service engineer and asks me to repair my bike.

I cannot ride my bike properly, my riding is not smooth as it was earlier. I find it several problems now. I cannot understand what I should do now. Please advice.

Hero Honda is panelizing me because I had done regular servicing of my bike from your authorised service center. Please take the necessary actions on them and do the needful at the earliest.

Best Regards

Mohammed Asrar Khan
40/1 Jannagar Road
Kolkata 700017
Mob: [protected]