Honda Cars India Complaints & Reviews

I have one Hero Honda Glamour Reg KL 02 AB 1293 purchased on 26/11/07 frm Diya Motors, Near Town Limit, Kollam before 1 st service it gives 49Km/Ltr after 1 st free service they reduce km to 40 only .befor 2 nd service it changed to 44 but after service (Diya Motors) it reduce to 40 Km again and pulling also reduced their servicing are not good

I had purchased one HERO HONDA SPLENDOUR PLUS motorbike from M/S K.R.T. MOTORS PVT LTD, No 16, New Karur byepass road, Thillai Nagar Tiruchirapalli. On [protected].
The Engine No. 06C15M35926 and the Chasis No. is 06C16C35967. The vehicle was very smooth and and very fine for the first six months. Then after six months a problem started with the bike. When I drive the bike during the night hours we have to necessarily to use Head light, horn, and indicators.
But during night driving when the head light is on and indicator is on the horn will not get worked and I will not get any horn sound from the bike and also the indicator buzzer sound is becoming very low and the indicator also will not have its original brightness.
The matter was reported to the Dealer M/S K.R.T motors immediately, the Engineer and Foreman are very kind enough to look into the matter and they had first changed the Rectifier with free of cost. The vehicle was alright for 15-20 days, again the same problem started, again the vehicle was sent for repair, again they had changed some electrical switch assembly in the engine. Again the problem started after 20 days. Again the vehicle was sent for repair, they had replaced the original electrical switch assembly which was taken from the bike .
Again they had replaced the new battery and the problem was solved for two months, again the problem started the same problem was reported to the company, they, had charged the battery and rectified the fault. But again the same problem started
Now they had replaced wiring kit and the problem was solved for one month or two months again the problem started, again the vehicle was sent to the dealer for repair, this time they had changed Horn, and for sometime it was O.K.
Again the problem started after two months they had changed the switch assembly and also it was O.K. for one or two months.
Now again the problem started. Again the problem was reported by me, again they asked me to bring the vehicle, to the workshop.
I REALLY THANK M/S K.R.T MOTORS, THE SERVICE ENGINEERS, THE FOREMAN AND THE OTHER PEOPLE WHO TOOK INITIATIVES TO RECTIFY THE FAULT.
THEY ARE VERY KIND ENOUGH TO ME AND ALSO TO OTHER CUSTOMERS.
Sir, for your kind information I was previously owning HERO HONDA CD SS for the past ten years. The vehicle No. was TN 45 H 7105. In that vehicle BOSCH HORN was fitted as extra fitting and I had never complaint such a complaint now I experienced In this new vehicle. I am very sorry to say the fact.
Sir still HERO HONDA IS THE NUMBER ONE IN INDIA. But this kind of problem arised in my vehicle had affected me very much both sentimentally, and also psychologically. Having paid 44, 000/- Rs. (the costly vehicle on two wheeler market for normal 100 C.C. bike, compared to T V S, Bajaj, and brand vehicle.
Sir, In this situation, I personally feel and sentimentally feel, that having repaired for many times and still the problem is with the bike, I DON’T WANT TO KEEP THE VEHICLE WITH ME, AND THE COMPANY HERO HONDA MOTORS LIMITED must take necessary action to REPLACE A NEW VEHICLE INSTEAD OF THIS BIKE.
Sir, I hope you will take necessary action for the replacement of new vehicle to me.
Thanking you Sir,
Sincerely Yours,

Sir/Madam,

I, B Venkatesh resident of malkajgiri owener of HH Passion plus Reg No AP 29K 4275 dated 12/2005 from Phoenix motors Uppal Hubsiguda, since than I insist on showroom servicing only to get good service. But now with deep heartedly I am forced to complaint to lodge against your prime motors ECIL branch the complaint is as under :-

- I gave my bike for serciveing on 08 Mar Job card no 7070 and explained all the minor works to be carried out in it, including to top up the bty level and the routine check although it was working and giving good performance(Horn and indicators were good).

- At the time of delivery we noticed that the horn and indicators were not working so we were told that they have changed the distilled water and filled it with new water so it will take some time & should run few kms to hold charge and also told that the show room is not having the facility to charge the bty. This has happened at about 1900 Hrs on 08 Mar. On the faith of the manager and the mechanic we took the bike to house and the next ie on 09 Mar (sunday) morning we noticed that the bty of my bike was changed. I reported to the the showroom immediately they (works manager ) told me to get the bty deposited in the showroom for testing and clarification I deposited it on 10 Mar at 1800 hrs (works manager) told that he will send the bty to Exide showroom and get it tested. On the next day ie 11 Mar at 1900 Hrs when we went for the bty the works manager was not present and moreover he has not even handed over the bty to his soubordinate. No one on the reception counter was aware of my bty and also they delt roughly with us( his words were we do not know where is your bty and my manager has not briefed anything about your bty) then after a small argument he trace it out and found it in the stores upstairs near the bty charger. and got it fitted to my bike. They denied there statement they haven't got it tested with any of the Exide dealer and gave me the same bty charged. I am not satisfied with the dealling of your staff and I am sorry to say that I will think 100 times to give my bike for servicing in your show room or to recommend your showroom to any of my friend. So please look into the matter and do the needful to me and see that in future such thing never repeats.

Note :- Sir, please see that the bty charging facility is established in your showroom / Exide showroom.

Dear manager,

My bike was services couple of days ago in "ACE MOTORS" at Sri Krishna Nagar, Jubilee Hills, Hyderabad.

They didnt do the service neatly even poor water servcing, and normal servicing.

They have different charges are mentioned on bill. some of things are "consumables" and etc. i asked what is the "consumables". they told that they used kirosine for cleaning the bike. is it correct do the authorized servcing center. if you continue this the things noboday goes do the servicing at authorized centers. please take the necessary actions on them and do the needful.

Regards
Madhu
[protected]

i have this problem from the date of purchase. my bike stop any time while running and whe i try to start again its got start but when i give accelerator its got off. To remove that problem that time i have to switch off of ignition switch than re switch on the service center's manager this time advice to me for changing of battery i alredy change it but after change the battery this problem not remove . Teach me how can i complaint againts hero honda about my problem and which harassment i got by them from last 3 years . plzzzzzzzzzzzz reply me soon. my mail id is [protected]@yahoo.com

Poor responce at the service center. even the delear do not know about the vehicle parts life. this the 3rd time iam facing this problem at the service center. the front wheel ther is some noise in the disc brake.. i changes the pads also .. it is not rectified properly.

there are no efficient service people who could solve the problem.
ther are not serious about the customer complaints

The service center is Mody Motors,New bowenpally,secunderabad.
the delear Name is Mehta.
He is so stupid that he dont know the life of parts.
he tells everything is ther in the book. after checking i could not found the solution

Kinldy look into this issue.

Thanks
Keshav

Sir/madam,


I has purchased one bike hero honda karizma last year in jan 2007 till date his fuel indicator is not working i made a lots of complaint to the dealer form where i took the bike and told to hero honda service center where i made all servicing but till date they are not responding me propely my bike waarenty period will expire soon , what will i do?


Deepak channe
[protected]

I have had the most horrid of experience today which left me thinking is it only me who has to face this situation or is this the story of every unlucky person who has bought a Honda bike. At time of buying my bike I was thinking about the legendary Japanese technology & customer focus. But the technology can be imported not the customer focus this I have learnt the hard way.

My Sad Story:-

In the first week of Dec 07 I sent my friend to service the bike as I was facing some problems with my fuse. The officer at the Honda service center in Thane (Sai point Honda pvt. Ltd.) Gave a talk off that as my service date is 25th of December I will not be able to service this bike now. Thinking this to be true coming from a officer on duty I had no option but to have my problem corrected at road side mechanic. How found a lose wire causing the fuse to burn-out. He did this in 2 mints flat. The BIG Honda service technician was not fit to diagnose a small problem.

As I was not able to come back on the 25th Dec 07 & because of some family problems I took the bike in today for a service (5th Feb 08). To my utter surprise they refused to honor the 4th free service. When I pointed out the fact that you had refused to take the bike in 1st week of Dec 07 they refused to hear me out. The Manager was rude and to the point this was a take it or leave it situation. He also said go and complain to any one go even to Japan & no body will hear you.

WHY should I have to lose one free service? I have first approached Honda within the time frame. They should take responsibility of same.

I would like to say out of the 3 joys Honda philosophy is based on Joy of buying is some thing I have lost.

The advice to all my friends is you can have a good bike but it is no good without proper service & that is Customer Service. We should be sure the company is not out to robe us from our rightful dues.

I would like to register a strong protest against the pathetic service given to me by the Honda service center and forcing me to lose one free service which was my right.

I purchased Hero Honda Cbz Extreme on 29'Jan'2007 (NOIDA) and that time i received an Insurance OVER NOTE NO from the dealer, It supposed to be expired on 28'Jan'2008. I visited ICCLOMBARD to renew my Bike insurance, but there i got to know that my policy was not generated, I had a long discussion with them and they told me the dealer is responsible for this, I visited the HERO HONDA also they said we can not give u your previous policy but we can renew ur policy without the previous policy. I asked him to renew the policy he renewed it and asked the payment to be done in cash, I said i can only give you cheque as a proof you give the cash receipt. He denied. I have been charged for my bike insurance policy but did not received any kind of document from ICCLOMBARD. So now if i do not receive any documents the HERO HONDA i will sue the hero Honda center for cheating me, Plz do something about this problem.

Thanks
31/Jan/2008

Dear sir/madam
I purchased the Bike Hero Honda Extreme on 5/3/2007 from Pasupati Motros, Adchini, New Delhi ,and after two days i complaint that the rear break is givig KAT KAT sound and front brake was not working properly.After repeated complaints the front breaks were changed from some other used bike and rear is still same.
from 2nd service i am regularly complaining that Bike is giving smoke but you service engineer is ignoring and giving excuses that the petrol is not proper.After regular complaints they opened the engine on 5th service and they changed some engine parts and since then other kind of sound is coming from the engine and i am regularly complaining about the same and your service engineer kept on ignoring the issue.
Today also service engineer say some of the engine parts are damaged / faulty.
After these problems I do not want to have the same bike because it is giving problem since the day one and i can not go to service center every now and then.
I have left the bike at service center of Pasupati Motors at Devli road, Khanpur and i want it replaced.

Kindly advice and reply

Thanks
Bablu sharma
Mob. [protected]
Bike no. DL 3S BA 3062

Hi
my name :lingeswar rao
contact no: [protected]

I have purchased hero honda cbz extreme on march 2007 it is just 10 months old and 7000 km done . I am facing serious problems with my bike right from begining of my purchase and I have been telling the people in bhanu automobiles kukatpally about the problems and they are least bothered. In the forth service {free} he changes the engine head parts now the engine has lost its bore due to that change my bike is having warranty and they refuse to give new one and moreover whenever i go I only see the workers available and the manager invisible . they give me a phone no and that mobile is always switched off his name is ravi shankar (sales manager) bhanu automobiles kukatpally hyderabad . I think the hero honda cbz extremes have come out with major manufacturing defects and the managers are hiding themselves from the customers since they do not have any answers for the customers questions . I would also like to thank the hero honda manufacturers for having such a great idea of putting used sedcond hand spare parts into one mass and produce avehicle naming hero honda cbz extreme. the show room guys are unable to deal with my bike and are hiding themselves to face me because it is a major defect and they do not have any answer so friends be carefull with hero honda cbz extreme . I expect the managers to contact me atleast after seeing this complaint (BHANU AUTOMOBILES KUKATPALLY HYDERABAD) is one authorised show room to cheat people so friends please be carefull before they steal 66,5000 (price of cbz extreme ) from your valuable earnings . for any comments you can contact me with the information provided above.

I bought a Honda City last year.
Honda City VTec last year. My experience with the car and service has been very disappointing.
In the new car, there was a problem with the window. It would often not go up completely. Obviously, it was extremely inconvenient to drive a car and park it when I was not sure if the window would close or not. I took it to Windsor Honda, in Kolkata and the lady told me flatly “This is a common problem with the car. These automatic windows are designed for other countries. Not for humid and polluted environments like India.” Subsequently I went to her boss, the service manager. He rubbished her claims and promised that the problem would be taken care of.
Since then, every time I have sent the car for service, the window has had to be “repaired”. The problem persists.
So bad has been the service that once I had to wait for a month to get my car back from Windsor Honda. I spoke to everyone from the mechanic to the GM Mr. Varun Khanna. And Mr. Khanna told me “Imagine, there are only 2 hospitals in the city and many patients. There is bound to be delays!” I couldn’t believe that Honda compares itself with failed municipal medical care system. I sent letters to all the available Honda contacts in India and in Japan and filed a complain with Honda 121. But I did not receive and reasonable response.

Iam owning a HONDA SHINE bike which is giving less maileage of 40 km/lit .Now my bikes third servicing also over till now also it is giving less maileage . I contacted with the concerned department but there is no good response from HONDA DEALERS.
I buyed it at ADHI HONDA malakpet .Now what i have to do i dont know plz help me.

The servicing from EVM Honda (Trivandrum) is Poor

I have been encountering this problem with my Karizma. The bike keeps jerking while 1st gear take off as well as while decelerating. I approached the service center, Fortpoint at Mahim. They made me change a number of parts ensuring that it will solve the problem but to no avail. Now after spending approx. 16000 Rs. on a complete service, the bike still jerks. What am i supposed to do now??? It is very annoying to ride a bike in such condition. Can a solution be provided for this?

Sir
This is regarding my fight with Honda Motocycles india. I am attching My comliant letters to them.
==============Last Mail=============
Sir
I wish to express my gratitude on your enthusiasm to attend my complaint and calibrating the issues I mentioned. Your technicians examined my bike with great attention. Unfortunately they compared my Honda shine with another Honda shine. And judged that there are moving parts and it will vibrate usually. They said technicaly the vibrations are usual and according to their norms. (At a stage we even doubt “whether they were explaining vibration as a unique feature of Honda shine) and Honda shine is meant for city riding only.

In fact they admitted my points. Honda shine is bike of Vibration flavored with good pickups. Vibration is common for all shines. I suggest to change your logo to Dream IT, Do IT, Vibrate IT. HMSI is formed to vibrate Indian riders.

Let me express my strong disagreement on your procedures. I have given references of other customers also but your agents were unaware of complaints from other customers .I doubt they cant drive a silent bike like bajaj Discover 125 dtsi because they are used to vibration for last few years. Wah!!! you have changed the level of riding.

I feel really pity on the ultimate solution your technicians suggested, as to sell my new Honda shine for Rs 38000 and buy a Honda Unicorn for 64000. Is this the only expertise solution you can provide?? You know there is another solution better than this, to sell Honda shine for Rs 2500/- and buy a cycle and use it for city rides. This would be a better solution you can give when other customers also sue for compensation.
I have one request to the Honda head. Please don’t under estimate the level of Indian riders.
I suggest u arrange a training to your research and Design engineers with Bajaj or Sizuki or TVS. It will give better results while designing your future models. Get them trained for how to move automobile parts without vibration. Honda is a Big company designing bikes with vibration other Indian companies are designing bikes without vibration. Stop your stupid arguments and be aware of the fact Honda shine is vibrating unusually compared to other 125 CC bikes. Most of the Indian customers are not aware about consumer rights. You can stay on your stupid arguments while I am taking the challenge of pooling all vibrating customers of Honda shine and going right for another complaint.
Once again I request you to solve my issue early as possible. Wishing U Merry Xmas and Happy New Year

Thanking You
Pramod
==================Second Last Mail
Sir,
This is regarding the complaint on Honda Shine, purchased on 29th October 2007. The bike was delivered to me with lot of problems within it. Though the engine was smooth, it lacked the usual riding comfort. I made complaints and the dealer tried twice to resolve the issue. They worked on it a lot including replacement of shock absorbers. I appreciate their efforts to resolve the issue but I am sorry to say that all their efforts to solve vibration are in vain.

The persisting problem is a kind of vibration on handle on low speeds and annoying vibration on foot rests which disturbs the ease in driving that the hands and legs become numb after a long drive.

Dealer promised to me that the problems will be solved after completing 3000 kms and the lack of a 5th gear created all such issues. (Let me ask one thing why should we, the ones, purchasing your bikes suffer for the burden you have created). I can’t take such burden of driving all 3000 kms along in an incomfortable machine, which you people call bike, waiting for attaining the ease and comfort while driving.

I very much suspect that the bike delivered to me was used for test drives and repaired after a major accident. The bike may have some other major issues also. Actually I was shocked after my first drive with the bike purchased, because o[censored]nusual sounds and damaged suspensions along with a annoying vibration. Why do Honda deliver two wheelers with out having been properly examined and tested upon?.

I have been using bikes for the last 13 years and successfully completed 95000 kms with my old bike. I am already fed up using such a vibrator machine in which i have completed a suffering journey of only 1300 kms.

The dealers are telling that the bike needs to be get inspected by company technicians. The shameful fact is that the dealers had worked on it twice, but no use at all, only to waste my precious time and now again asking for a third chance to work upon. From his words, I suspect it’s some sort of issue related to the design. He also told that Shine is a High Torque bike and it is common to have vibrations till 3000 kms as the bike doesn’t have a 5th gear. All these points made me clear that my argument of Honda Shine being is defective bike is not just a guess, but a fact, a real fact. I suggest the defective product needs to be withdrawn with immediate effect and compensation granted to me. Kindly repay the money.
Usually we customers expect a quality standard on the products of Honda. It is a demerit on your part that, a bike which has undergone necessary test drives and inspection before delivery still lacks to satisfy its customer.