Hidesign — Very unpleasant service

Address:

Mumbai City, Maharashtra

Dear sir/madam,

Greetings from an extremely disgruntled customer.

I love the brand hidesign... Have heard a lot about the brand & its promises...& have been a 'high spending' customer for this brand...

Now, starts the unpleasant surprise...

On the 4th feb, 2011 i had give a purse & a wallet for repairs on very miner problems of the zip & small wear & tear of the purse & the wallet... The purse was bought from the nariman point store & the wallet from shopper stop bandra (Mumbai)...

I have give them for repair at inorbit mall & the person handling the store promised a months time to get it repaired.
Today is the 16th march.. Its been 1mth 12days & i have still not received the purse & the wallet...

I have visited the store twice till now & the bag & the wallet has still not come...
I have been a loyal customer of this brand & really ashamed to face this trouble...

This incident has brought me a lot of discomfort with the brand... The unresponsiveness and unexplainable delay is upsetting me a lot!

With great regret i complain that the attitude of the brand is not appropriate and it is really humiliating to follow up/ visits regularly for such a small repair for my purchased product.

It is really surprising to note that a company of such repute has such irresponsible dealers/retailers.

You are requested to take up this matter and arrange for the some compensation for all the trouble that i have faced by visiting the stores after my work & getting no positive response form your end.

I look forward for your cooperation and positive reply.

And mind you, this is the last recourse i am taking...

Your’s (Still) faithfully,

Vidhi mukesh shah