PureIT / Hindustan Unilever Complaints & Reviews

Hindustan Unilever — NON AVAILABILITY OF BATTERY OF WATER PURIFIER

I book order for BATTERY OF WATER PURIFIER on 14.11.2008 on helpline. Before this I have called their representative for the same around 7.11.2008. But I have not received the battery till date. 20.11.2008. my details as follows :-
Name : Mugdha D. Puradupadhye
Custmer ID : [protected]
Sr. No. RPM [protected]

Hindustan Unilever Pureit water purifier — Germ kill Battery Expired

Dear sir/madam;
The product is purchased by my father Sh. Ajay Kumar Dhama, Vill. Sankroud(Baghpat) U.P. with Customer ID no. [protected]. At present, it is used by me in Bhilai(Chhatisgarh). The germkill battery of the purifier has turned red by colour. It means that it requires urgent replacement.

Thanks & regards;
VPS Dhama
Fire Officer
2D/36/9, Bhilai Nagar,
Distt. Durg(Chhattisgarh)
Pin 490 006
Mob.[protected]

06.12.2009
coimbatore
"worst after sales service - hindustan pureit"
My name is kamlesh r bhayani, I belong to coimbatore, i usually go the distributor to buy the battery kit when ever it stops purifing the water and shows red. my mobile no. is my ID no.( [protected])
but this time the distributor has changed his office and shifted 6 kms away, so i thought of booking over phone via customer care no. so on 24 th october 2009 i booked my battery kit and with the new address of delivery - i was informed that it will take 3 working days for delivery., this customer care no. was of mumbai., which they have printed on the battery kit box, and again to confirm the delivery i rang up the customer care no. based at chennai on 28 october 2009 this time I copied the no. written on hindustan pureit used in a doctors clinic, including the no. of sales team which was written on the box kept in the clinic., from both the places I received that it will take another 3 days for delivery because previously youhad booked at mumbai which was not registered, ( but only the new address was corrected by mumbai customer care.)
Again after 3 days that is on 2 november 2009, I called up the customer care that I have not received my battery kit, they told it will take another 24hrs for delivery, at the same time I called up coimbatore based distributer they told we have not been informed still about your requirement, but it will be delivery in another 3 days, again I reminded them on 3, 4, 5 that I am un urgent need becuase my battery is no more operative, but they did not care neither any inbetween any phone calls from their side regarding the status of delivery.
And today the 6th november 2009 at 16.00 hrs that is even after 12 days still I have not received my battery kit, even though I told them that I am going to file a suit in consumer court, as well I am going to take road show with your hindustanpureit filter in bullock cart by creating awareness in public not to buy such product, than also I did not receive any favourable reply from their side,
so, please guide us what action to be taken in this matter.
t/y
kamlesh R bhayani
coimbatore.

dearsir/madam, battery of the purifier indicate red signal this mean it is damage so i request to change this battery my adress - 33, radhapuram colony near gyaanu aata chakki, kanchanpur matiyari chinhut lucknow u.p.

There is need to urgent attention to the quality and response time of service by the HUL for supplying of pure it battery kit in Kochi also. Since last 3 times whenever I have to change the kit, The time taken by HUL is 10-15 days.

This is also after ringing up around 100 times to the custmer care. The after sail service need to be enhanced by HUL. Other wise I will advice people to not by this product at all. By the water pureifier which is backed by the better and quick after sell service by the company.

yeah, batterys are not produced by the company..

Hindustan Unilever Limited — Earlier expiry of Battery

Dear Sir,
I have purchased a battery of Pure It , a product of Hindusthan Uniliver Limited in the month of March 2010 for Amounting of Rs. 500/- . My conplaint is that, In three months such battery has been become red , .

Kindly help me out for replacing the same.
Anup Mehra
Mobile No. [protected]

Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

Hindustan Unilever Limited / Pureit — Pureit Germkill Battery Expired before its tenure

I am using Purit for water purifier a product of Hindustan Unilever Limited, i gave a complaint on 26th April' 11 about early expiration of their battery Kit. But till date no support or solution i get. Between this periods many times i called to Customer care, but only verbally assurance i get, that tomorrow definitely you will get result.

Case History :- i have ordered for battery kit on 8th March'11 and same was installed by 9th March for a value of Rs. 580/- ( Consumption Limit 2250 Ltr ), Battery kit was expired on 26th April' 11. We are 6 people in family, used only for drinking. In only 49 day battery kit was expired. Previous kit i have used for 4-5 Month

Customer ID :- [protected]
Mb. No- [protected]

sir,
I went for buying the battery kit at sowripalayam pirivu , trichy road, Ramanathapuram , COIMBATORE 641045.But they didnot give any respose and we are really sorry for that.So please check it.

Dear Sir,
I would like to inform you that i have bought a pure it about two month before by vijay kumar his contact no.[protected], but in this time i am facing the some problem many chance call to vijay but is not responding so request to you please resolve my problem emmideataly
my name -mantosh kumar singh
contact no-[protected]
add- karvy office opp RCP COMPLEX KADRU RANCHI -2
Please do the needful
Regards
Mantosh kumar Singh
KARVY RANCHI

We have brought a 'pure it' water filter 1 year ago, it works perfectly but now the battery is over.
We ordered a new kit of battery in the 'pure it' website, 1 month ago. But still now, We have no response from the company. As same as the last time for the same purpose, same problem occured. We won't ask to give the battery kit for free but even they produce no response to us

I am the complainer i forget to mention my mobile number
My mobile number is [protected]

Dear Mr.Karim,

This is in response to your mail regarding the Germ Kill Kit (GKK) Order.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place on 30 Apr '11 & Delivered the Germ Kill Kit (GKK), trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Pureit Water Purifier — Water not getting filtered

Water is not getting filtered from the Pureit.

water not gatting filterd and Repaired or replaced my pureit Completely Careless Company!ced my pureit

hindustan lever pureit — No proper cusomer service

I have called the consumer care no so many times & resistered the Compliant regarding the Changing the battery kit & others assesseries. But i havent recevied so far .
This is not the single time.
This is the problem when every time comes
Take the action quickly.

Hi,


This has happened with me in the past as well, the battery kit for pureit that we use shows us as finished and whenever we call your call center our query has always been unattended until we retry for more than 3 – 5 times. Can you please let me know the status for my order ????? my details are as follows:

Name: RAHUL DEO CHHABRA

ADDRESS : 29-B, AYODHYA APPTMENTS, SEC – 13, ROHINI, DELHI

CONSUMER NO.: UNKNOWN

TEL NO.: [protected], [protected]

EMIAL: [protected]@chhabrachains.com; [protected]@nci.net.in

Would request you to kindly revert ASAP as we are surviving with unpurified pureit water.


Regards,

RD CHHABRA
[protected]
[protected]

Hindustan Lever has most pathetic service. i have ordered a change of tap and made my complain in mid august. we are starting october and there is no response. i think buying pureit was the biggest mistake we made. i am sure even this comment will not yeild any response from them. and to think of it hindustan lever is such a reputed company. atleast i am going to dissuade anyone trying to buy a pureit from now on.

hindustan pureit — no proper service

I am a customer of Hindustan pureit. I have this water purifier for the last two years. every time the battery has to be replaced it takes them around two months to replace the battery kit. They dont tell us the name of the service centre not give the phone number. Every time I call they promise to deliver the kit in two working days. I have requested for a kit on the 23rd of Sept and today is 1st Oct and still no response from them.

Hope the company wakes up from its slumber.

Dear RAHUL DEO CHHABRA,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Hi

We purchased Pure It water filter 4 months back and once we changed its Battery with worth of Rs 500 +. After changing that some days it worked. But at present water is not filtering its Batter Life Indicator is plane only ( Not become Red ). For the last 10 days we r trying to lodge complaint but your customer care No [protected] is not working. Now we r feeling unnecessarily we purchased this. I[censored] have any Phone Number near by our city, please give us. So that we can purchase at them. We r residing at Hanamkonda, Warangal Distict of Andhra Pradesh State.

HLL is providing worst service. please dont buy pure it. Their service is too worst in the world. They are looking for one time sale of product after that no service from their part.

Sir,
Customer ID [protected] Padma Soneja

We made a request on 31.5.10 for replacement of kit and we were assured replacement by 1.6.2010 but nothing has happened till now. Their contact No.[protected] is also not working now. Please instruct your men suitably. we are
using unpure water.

I had made a request for replacment of kit on 1.06.10 but there ws no response . After waiting for three days, i again lodget a request on 5.06.10, but again 2 days have passed and no one has come to replace it.

Please make suitable arrangements and resources to handle user requests timely. I have a kid of 1.5 yrs and its too unsafe to use impure water.

I am agreeing to it. I have also complained 4 times for kit change but nobody come up so far. Since last 10 days i am using bislery water. There is no fun in buying Hindustan Lever pure it water filter. Just waste of money and time.

I am agreeing too. I have also ordered Battery Kit of Hindustanliver Purit before 7 days, upto now there is no responce from customer care.
Every time they have repled that we will check and revert you.

I have never seen such pure response from such big company...i have requested for a battery change its more than 4 MONTHS...yes 4 MONTHS...no response...i believe they should stop making it...how sad.
P.S- please please don't buy...

complane about your jabalpur stockist m|s ---H.U L---- is not respodnsing proparway my 15 days order is till the date not supplyed
also its agent mr N.Verma and mr tiwari is not comming in visit days and not given propar time please take some strong action
in M.P. and C, G, no one cain take action please change sotokist and salesman

thease all comlpane from

gurukrpa argencies [protected]
jasuja traders [protected]
kunj medicos [protected]
mahava traders
gupta med [protected]
sai medical [protected]

Last 15 days I am waiting for the Pureit germ kill kit, but this has not yet delivered.

This is utterly disgusting. Why the hell is this taking hell lot of time? Customer care is just horrible. I have also logged complain but no further contact from company side.

You people should understand the problem of the consumers. Taking Pureit was the biggest mistake of my life.

I am providing my contact number, though I believe no one will turn up this time as well.

However, if I don’t get the kit I’m definitely going to log a complain with the consumer forum. You people can’t make us fool.

Ph Number: [protected]
Place: Bangalore

i have also given complaint but after week period not getting service
m.c.patil
bidar
[protected]

its 3 months since i am complaining that my pure it is not working the cc ppl always say that we will attend your complaint within 1 working day but till date no executive has ever attended can u pls let me know the status of my complain my email id is limaye.[protected]@gmail.com otherwise i will take legal course since u have made a fool out of me and its because of you that my mother is having back problems after lifting heavy utensils to boil water since the pure it is not working for past three months who is responsible for this.

mayur
[protected]

I ordered for a germ kill kit on April 15th. the automated message send to my no said that i would receive the kit within 72 hrs. Its 23rd April today, and have called their call center at least 5 times now. No response till now. Dont you ppl release that this amounts to deficiency of service and that u can be dragged to court for this? Send the kit asap to my address.

Ajay
[protected]

well i have the same problem as all
the other complaints above
not to mention the arrogance
they should try to do something
instead of sinking in their own
please do not recommend this filter
to any new users
run them down

" ZERO SERVICE " Rather the advertisement should go like ... your complaint will not be resolved within 24 days .. You have literally follow the CC team to get the battery replaced but still its takes 20+ days to replace the battery ..."Pure it customers" please do not recommend this product to any body which my friend has already done this mistake by making me go for pure it

yes! i have filed three complaint, but no one entertaining yet.

very disappointing service

c[protected].
c[protected]
c[protected]

Hi Team,

This is sreekanth from Hanamkonda.Warangal Dist.

Two months back we changed the pure it Kit, but it is not working properly. Water not filtering properly,

Could you please help me out in this. I lost contact number of warangal distributors.

Can I have warangal distributor number as well.

Please do the need full ASAP

Regards
Sreekanth
+91 [protected]

I am also very disappointed by purchasing the pureit due to the very poor service. I have booked a pureit battery kit about 2 months ago and loged complaint for non delivery of the same several times at their help line. But unfortunately still i not get the delivery of battery kit. Each time help line executive assured me to deliver the same within 2/3 working days and ultimately it is proved false commitment. I don't know how company like HUL is having such poorest service and because of their untruth service commitment my family including my two childrens are drinking unsafe water. Is HUL will take the responsibily of any harm of me and my family?

i also registered for supply of battery kit and fibre mesh on 05 Jul 09 till date 16 Jul 09 they haven't supplied if asked the cus. care tells will be supplied in next three working days. this goes onnnnnnnnnnnnnnnn. but the item didn't reach us. Even the cus. care gave me the sales manager of the area(Navi Mumbai) mobile no. I called him, he asked me to SMS my address and assured of item delivery on the same evening. The evening didn't come till... It shows the sincerity of the cus. care and the sales manager. (hope he is a sales manager). The higher authories are not efficient to take charge of these people.

Sir,

We have Pruchase One Pure it (ID-[protected]) but not satisfied this unit or Services.

Complant No. C[protected]
C[protected]
C[protected]
C[protected]

Please Contact : [protected]

pureit purifiers — satisfied service

Hi Iam Ganapathy .A from jafferkanpet chennai ,pureit is an very good product .It kills Germs and bacteria and give a very pure water which is good for health , so we like only pureit and also your customer dealing is very good we are satisfied about that and for the quick response from your workers especially Mr.Balaji

thank you

Sir,

We have Pruchase One Pure it (ID-[protected]) but not satisfied this unit or Services.

Complant No. C[protected]


Please Contact : [protected]

Worst Service of the HLL Pureit Water Filter after Sales.
I registered a call on 2.6.10 to HLL Pureit Call Centre [protected] for replacement of batterykit purchased on 31/05/2010 after paying 510 rs. After replacing battery kit bad smell is coming in the purified water I requsted the company on 02/06/2010 at 10am & again 05th june, 7th june 8th june 9th june Till date totally complined 6 times regarding bad smell(clorine )but no one attended mine complaint after each complaint they advised me that the service would be provided within 48 hrs (same 2 days ) i am really getting sick of this stuff of calling your call center which is of no use, so i would like to know if i can escalate this issue to any of the higher officers.This is not fair on your brand part to be so pathatic in terms of srevice.
Worst Service of the HLL Pureit Water Filter after Sales.
While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.
I am B R Prabhakar phone no registered with the company is [protected]
Sri vinayaka krupa #32 chikkanna gardens Bangalore 560004(opposite to jain college ladies hostel)
If no one attending mine complaint means I will take this matter to customer court

hello frnds.. I would like to share a shockin news to all o[censored].. I am a student n I am at present doin a proj in HUL water PURE IT division.. there s a huge stock prob now at HUL.. customers who hav booked the kit in the past r not receivin their device.. is ther a solution for this?? YES.. HUL people do have a solution..

wat they did was, they hav many old device which they get while BUY BACK offfer.. HUL people take one part from each kit n make it a device n deliver it to customer.. this happened.. do believe.. I do not belong to any anti-HUL community.. so make up ur mind before buyin it..

no reponse ... one week after replacing a new battery water has been leaking out and we made complaint three times about the matter to chennai office and no action as been taken till know and the sevice is very poor and regretted and this not the frist time and if this attitude towards us is continued we will change for another product




from
S.ARUMUGAM
no:14, 4 th cross street,
anna nagar,
puducherry-5.
phone no:[protected]

i have ordered germ kill & recieved it but executive had replaced it but has put on part used one & new one he has taken with him.as i have seen it i consider to do complaint, as i complaint to customer care 6 times but no action has been taken. the login complaint againest mob no [protected].

i hope the concerned dept will take action.

yogi dawar

At least you could throw away that filter but I even can't though am being tortured again for 2nd time as that was gifted to me by my sis.. who was really happy to know the features but only if she would have known the troubles involved in getting battery kit. I hope she could have waited for her exprience on battery kit.. For me I was fortunate enough to get first battery kit in 1 or 2 months but was expecting a better delivery this time but thanks to these guys for proving me wrong and aptly forcifying on the thought - that we never lear from our past errors.. And to height on my 2nd call at call center to know the status of order (after 4 days) I was told there was no order placed.

PureIT Battery KIT — Failure in delivery of Battery KIT after 4 months of ordering

I have booked for a PureIT Battery Kit 4 months back and so for those executives didn't deliver me with one. My repeated phone calls to the Customer Care were in vain and even they dont connect our call to the concern executives to give a complaint.

I never seen such a bad response in my life so for. And i don't know where to move from here.

It would be a better idea for me to throw the PureIT water purifier into dustbin which is of no use without a battery.


Regards,
Nagabhushana Rao.

i am not getting spare kit yet on today 24.06.09, as ordered april 4th.
there is no response adition to saying that there is a problem from the helpline for the past two months.
even after a looooooooooong period it will not change.
the advt nowdays on tv challanging one crore ruppess, as they are not able serve a spare kit, they must feel shame on every broad casting on that advt.if they are not able supply a kit worth 350, will they give one crore ??????????????????? NEVEEEEEEEEEEEEEEEEEEEEEEEEERRRRRRR...

pl provide a plan to return your product. you will get 100% as you produced.

i have ordered for a battery kit two weeks back. even though your customer care promised me to deliver the battery kit within 24 hours the item is so far not delivered.please do needful.
JAYAN.J
3 D, KRIPALAYA
MEENA ESTATE
COIMBATORE-28
CON ID NO:[protected]

Who said this MNC has world class Complaint care department . I can agree if somebody says they have world known (bad) CUSTOMER TORTURE DEPARTMENT.

Hindustan Lever is fooling Indian Customers . .no different than what other American & Chinese companies do.

it is the world worst service. i call the help line many times but no responce i call again and again . once my father go to themthey ask to him i repair your pure it today at 2:00 p.m. i wait it for 5 hours but no responce . the people in this branch only taking salary no work done by them. if the owner of this pure it help line read this please take action against them. my father complaint to yamuna vihar to mr. zafar but as usual no responce. my address is residence 8, shyam lal college, shahdara delhi 110032 . my phone no. is [protected], [protected]. so repair my pure it fastly . i truly said that my father and my grand father complaint for 3-4 months. your servici is very poor and your workers is blind and you also . you say on tv you given 1 crore rs how funny is that . the helpline who didnt repair a single pure it they given us 1 crore rs ?????????????????????????????????????????
NEVEEEEEEEEEEEEEEEEEEEEEEEEEEEER ?????????????????????????
YOU ARE A STREET DOG !!!
EVERY ONE SAY THIS STATEMENT

I have purchased pure it system on 10/10/2009, and same day the his transparent system is leakage,
I have complain on his number [protected], on 11/10/2009 and my complain number is [protected], I am daily remind him 3 to 4 time but till date no one can come to attend the complain,

They are taking like a parrot always say sorry and today our rep. clear your problem. & if you can place the order they will provide you the product 30-40 km. in a hour,
today is 15/10/2009 4.48pm no one come to attend my complain, where should i go.
Now i am feeling it is totely fraud with a public,

Rakesh kothari
[protected]

I am very much upset with service of pureit, the person came and replaced the candle the very next day it started leaking, after several months of complaint no body turned up for service.A very poor service from hindustan.I request to take immediate action.

I am very much upset with service of pureit, the person came and replaced the candle the very next day it started leaking, after several months of complaint no body turned up for service.A very poor service from hindustan.I request to take immediate action.My contact no is [protected].

I have ordered for a battery on 21.07.09. Till now I have not get the battery I have call customer care
more than 15 times. Every time I hear the same response, "we are sorry for the inconvenience, your battery will be replaced within three working days". Can Indian Consumer Complaints Forum help me in this matter?

SUE THEM...ITZ A OPEN FOOLISH CHALLENGE.

IT JUST GOES TO SHOW THE EXTENT OF DEMOCRACY IN OUR COUNTRY.

khne ko chhalange krte hai 1 cr ka aur khud ki okat 1 rupaye ki nhi.
3 pure it device le chuka hu aaj tak inke distributar ne bill nhi diya wah kya service hai
30 bar phone milane k bad inka representative aaya wah kya service.
3 din mai battary kharab ho jane k bad khte hai isse change krne k paise lgenge wah kya quality.
ab batayiye itni bdi company aur aur cheap quality.
jane kya hoga sach mai ye India

Myself Rahul Thakral from Hisar, Haryana.I want to inform you that i m not satisfied with your services, your reprentative & your device.
I have been purchased 3 PURE IT device from your Hisar distributer one for my family, another for my sister family and another one for my uncle's family.I want to tell you that i does not recieve any bill against my all device.When ask your representative he give me response till i pay him but when i pay the whole amount he does not give me any response.He does not take my phone call.when i call from someone unknown Number then he reply me that he is out of city. he did It not a one time but many time i dont remember how much time.aftar this i have to face problem in device of water leakage i think this is a battary prob. and this prob come in one of my newest device, at this time he also does not give me any response.and when he comes for this problem he ask me for payment to repair this problem even my device is in warranty period.and the same problem is in my all device.Now tell me why i pay for that which is not reasonable. ab batyiye kya denge 1 crore . hey my complainant frnds app kisse bat kr rhe ho kisko dikko dikha rhe ho ki ham ne bhi complaint ki hai yha koi kisi ki nhi sunta surprise hone ki bat nhi hai ye INDIA hai yha sab reasonable. ek bar iss jaisi company k pass paisa aa gya to ye gye holiday par bhul jao inhe

I am not satified with the behavious of our service representative, I am using this filter since 2007 and has been replacing Battery kit every 3 months but last Friday(10/23/09) the representative who visited my home to replace the battery kit didn't do a good job and misbehaved with my wife ...Please ensure that properly trained technicians are engaged for servicing . I lodged a complain in the helpline Complain #[protected] and I was told that within 2 days someone will visit to fix the problems but so far no one visited us

I had purchased the pure it thinking that it will be the end of my problems but it seems the company is more interested in focussing on its 1 crore challange and doesnt give two hoots to its customer care support. My battery ran off on 13th of october and I asked for a replacement to its customer care helpline (order no. s0/DL[protected] for the battery worth INR 510. Could you beat it??? I did not get the replacement till 23rd so I made a complaint C[protected]; the representative promised immediate replacement which was never to be so I made two more complaints on 25th october and on 30th october vide complaint no C[protected] and C[protected] and still hoping that I get a battery...meanwhile my purifier is lying idle and is not filtering any water. Thank god for my Aqua Guard other wise I would be buying mineral water...

pure it kit should contain the filter through which water is directly added. My pureit unit is not working because of it only as water doesnot filtered through it.

My pure it water filter is not working poperly after UR personnel change the battery kit one months ago.
Pl. help.

Poorest servise evrer i got.With out any servise i got sms that your complain is served.Hats off for this great servise.

Hi,
I had put a complanit on 09.11.09 for leakage complain no.C[protected].Nobody turns out & on 11.11.09 I got sms that your complant is attended.After calling again on same day it was told that sms was send due to system error.(???????) & given me new complant no.C[protected].But still today nobody turns out.
I will not recommend this instrument to anybody hereafter because of such poor srevice.

Regards,
Nityanand Pawar

Dear. Rahul,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear. Rahul Thakral,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear. Mohan Ghongate,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Pureit Executives,

This is the worst service i have ever gone through. I had registered a complaint regarding water leakage on 28th of october. Till today it has not been repaired.With out any service i received sms that your complaint has been solved. Everytime i call the customer care they say that it will be solved in 2 working days. Can u please tell me what makes it to delay for this many days.
Kindly respond...

Regards,

Sunny
[protected]@ymail.com

thanx to the complaints i hv chngd my mind to purchase a pureit water purifier

i complained for leakage problem on aug-september09, but no any response from pure it company side.my complainno is [protected]

Complaint Against HINDUSTAN UNILEVER PURE IT

Dear Sir,

I have Purchased Pure-it before 6 month but till date, I have not received any Invoice or Cash Memo against payment of 2000/-.

So kindly do the needful.

With Thanks,

Umesh

hi my name is aamir i have purchase battery kit past 5 days back when i fitted that kit in filter i am getting some chemical smell from date of purchase till now what should i do

hindustan lever / pure it — Pureit is not working

We are purchase Pureit water purifier on 14th February,2010. It is not Filtered & Purified. We are call so many times to customer care service. But there is no response at that side. We are faced so many problems due to this.

Hindustan Lever — PureIT

Ants have invaded the space between the battery box and the outer cover and they are moving about in that space. When I called PureIT helpline on Dec 18th, Sunday morning, Ms.Shailaja told me that they have received many such complaints and they will send a technician to fix it.

The important question is not cleaning the system of the ants, but answering how and why the ants have got in to the system. If the system is properly sealed, ants should not be able to get in and if they have got in, there are organic impurities inside the system which attract them in to the system. The impurities may of course come from the water that is being purified, but how are they subsequently disposed of is the question to be answere.

The company should make a thorough investigation and withdraw the product till such time the cause is not identified and fixed.

I have photographs of the system with ants inside and but for the present am not publishing it here.

Dear Sir,

We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better.
We at Pureit are working towards improving our services by keeping a track of each query/ issue individually and getting them resolved in quickest possible time.
We request you to kindly provide your contact details so our service executive can personally get in touch with you and resolve the issue.

We will be glad to assist you for any kind of future queries.

You may reach us,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

Dear UL Team,

I am Bikash Das, residing In Kalkaji New Delhi, using your PureIT since last 1+ years, every months I call to your call center (pureit expert) for service of battery, its sorry to say that nobody take care on this, for a battery they need at least 15 days. Usually we calling & calling every months.

Kindly take care on this, would appreciate.

Looking forward you best service.

Rgds
Bikash
[protected]
New Delhi

Dear Sir,

I have participated in an offer SVS FREE TALK TIME OFFER and i send you 12 code in 2 sms and i recevied sms successfully but i got one talk time for Rs.50/-on[protected] against 2 sms(12 code) but second talk time still pending .I request u pl. sent me as soon as possible
my contact no.[protected]
email id is [protected]@gmail.com

ar Sir,

I have participated in an offer SVS FREE TALK TIME OFFER and i send you 12 code in 2 sms and i recevied sms successfully but i got one talk time for Rs.50/-on[protected] against 2 sms(12 code) but second talk time still pending .I request u pl. sent me as soon as possible
my contact no.[protected]
email id is [protected]@gmail.com

Dear Sir, My name is Y.Radhakrishna and I purchased a Pureit here at chittaranjan near
Asansol in westbengal bearing pin no.713331.There is no supply of cartridge(battery etc) therefore the pureit waterfilters are lying without any utility .This is a failure on your part in the distribution, with no responsibility in judging whether the cartridges (battery etc) are properly being supplied to all the places where your Pureit waterfilters have been sold.I do hope that some action will be taken by the earliest and you would not compel me to mention the same in newspaper.;my address is Street No.22, Qrs.No.57/ B Post Chittaranjan Dist.Burdwan Westbengal PIN 713331. Mobile no [protected] land line no[protected]

Thats right. The ad says that the soap was used 5 times a day- In what way? 5 baths, 5 hand washes... its not clear. plus the fine print is too fine for comfort, and is displayed for too short a duration to be read by human eyes. When i emailed the company regarding this, and asked for the details of the study, they asked for my phone no. I refused, and told them to email me the details. They haven't replied to my mails for a week. Something's fishy!!!

Sir,
I have been using lifebuoy plus international soap for more than 10 years. It was superb. You have stopped it unfortunately. So I have jumped to Dettol soap. So please I request you to produce lifebuoy plus international soap again. Lot of people tell the same thing to me. So it may affect your business. So please produce Lifebuoy plus international soap again. Your other soaps are not filling the place of Lifebuoyplus international soap. Thanking you,

S.Sundari.

Hi,
Its not complaint, just need info on who had directed this survey ad. Need to know for my official work.
would be grateful if you can help me out.
thanks
Manisha

Hi, I have been using lifebuoy plus international soap (early it was called lifebuoy personal If i remeber it right) right from the time it was launched, suddenly I see it is gone, not sure why such decisioin by the company, the new lifebuoy is no good for me, I have tried it, and now shifted to Dettol, I will surely use lifebouy plus international if it is launched back in the same old form or better. I wrote to Lifebuoy but there has been no response from them.

Sathya

i used lifebuoy international plus soap, but now aday get stopped. using more than 7yrs, soap are good .now shifted to medimix.so please manufacture that soap, thank you.

Hi, I have been using lifebuoy plus international soap for more than 4 yrs, but now you have stopped it. now i hav shifted to pears. so please do manufacture that soap.

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Moreover the advt says one thousand boys from building A were using Lifebuoy soap and none of the thousand boys in Building B used Lifebuoy. Which skyscraper in India can give you this size of a sample? The improvement seen is in School attendance. To which schools were the boys going? How did they gain access to school attendance records of so many schools? Lifebuoy being a common soap how come boys in Building B are not using it on their own. Definitely a percentage of boys must be using Lifebuoy.

If they had studied attendance records for one year in a few schools, then gave all the boys free Lifebuoy to use 5 times a day for a year, then compared the attendance rates then we may conclude certain things safely. The whole study seems fishy, cooked up and aimed at stupid gullible mothers. I consider this ad unreliable, naive and idiotic.

Sir,

I have been using Lifebuoy International Plus for the past 3 years and I found it useful in many ways of daily life. It is effective in fighting pimples, and other skin allergies that I generally get. It's smell is good and not so strong like the other so-called antibacterial soaps. This is the only and the only soap I ever found perfect for my total family. Unfortunately, its production has been stopped and I've been struggling to get a soap as good as Lifebuoy International Plus.

This soap really rocks.

I'm really missing the soap.

It would be just great if you restart the production of Lifebuoy International Plus.

Thank you...

can any one suggest the alternative brand for lifebuoy international plus
ravi

Dear Sir,

i am the user of Lifebuoy soap last from 10 year .it is my fevorite product . but from last three month the quality of this product not coming so good. after using 3, 4 times it is craking . pls. see the attached image.

it is not a complaint, but i am the most o[censored]ser this product, that way i wanted to share this with you . pls. check at your end.

with regards

Anil kumar

Dear Sir,

PURE IT - SALES MANAGER,

I am planning to buy PURE IT water purifier. Before that just i have turn into website for customer care response, toll free number response, warranty period and other details of dealership. But i am quite surprising there is poor response from company. They received lot of complaints from customer within 3 months and few of stock materials not having with the company.

What i am suggesting to the company that THEY SHOULD Concentrate only the QUALITY OF SERVICE/Customer Response after sale is very important in order to achieve the Expected Sales Turnover. HLL is branded, they have Gooodwill. But such a simple business concept ignored.

The will definitely increase the authorised dealer with sufficient no of service personnel for customer care. They only the people believe the organisation.

I am advising the SALES MANAGER, MD of this company that pl.take this advise and consider me as sample customer that i personally feel after reading the customer complaints i am just postpone the purchase of PURE IT WATER PURIFIER.

Pl.response & hope you will do so

Regards,
Jeeva

Dear MR. Jeeva,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

This is Chandan Das From Dhanbad Jharkhand. Mobile Number [protected], I don't remember my customer id. I Have ordered a battery of 1500 L on 19th of this month. bt till now it is not done. thought of complaining in mail but wondered that i was not alone. sorry to say u that your service is too POOR not PURE. u must rectify ur name as POOR IT instead of PURE IT.I m having number o[censored]r sales manager in dhanbad. bt he is also not taking ist seriously. he is Mr. Ajay Singh having mobile Number [protected]. lets see wat u can do for me.

Hindustan Unilever Pureit — replacement of Battery Kit

This is kapil, from pune, customer of HLL's pure-it water purifier.I have ordered for immediate replacement of Battery Kit, since it indiates the same. My customer-id is [protected]
On 03 june 2009 I placed my request for a new battery.(case no. c[protected] But as on date I have not received anything from them. Yesterday, I approached them again the answer was “Sir, it will take 3 working days.I dont know how thes people are doing business.


I am damn sure, there are so many people who are facing same problem with Hindustan Uniliver.

Hhindustan Unilever pureit is providing Worst After Sales Service, actually no after sales service

I suggest you don't go for Hindustan unilever pureit

Regards,
Kapil

HUL Pureit — Non replacement of Kit

Our Customer ID No. [protected]
I have asked for Cartridge replacement HUL order no. S09/vap/[protected] dt.2/7/09 For Rs.510/-. I have talk to your Customer executive on [protected].

Sorry to inform you that your all executives on your phone- [protected] are lying since last 22days and saying that your cartridge will be replaced within 2 days. I don’t know when 2 days will be over. I had talked 10 times so far to your customer care executive on above said phone no. Even your Customer care executive does not know any regional office telephone nos. or regional manager no. to whom we can talk.

I am fed up with talking to your customer care executives.

Today your customer care ([protected]) executive says that your address is out of our service area, so, we will not able to give service. Your person says that HUL will able to give service within 10Kms of your Dealer/ franchisee. This HUL people should inform every customer before they purchase your “PURE it” water purifier. I had not been to your office for buying the same. Your person had installed at my residence. Why they had not communicated your hidden strategy.

I request you to replace cartridge tomorrow by 11:00A.M OR I want refund of Rs.1800/- and collect your water purifier immediately.

Awaiting your swift response.

Snehal Patel
Marketing Manager,
Harish Enterprise Pvt. Ltd.

waterpurifier — no battery kit

I had called in belapur navi mumbai for the battery kit and got the good response on phone but one week passed there was no kit available and had to call many times, as in monsoon it is very essential that water is pure, but the inferior service provided by our agents makes the things worse this will really effect on the product.

Regards,
Milind C.Mukadam

please change Battary kit & tap water .
add...kailash saini s/o satyanarayan saini
near khemka sati mandir, ward no.24.Churu, Rajasthan.331001

Dear Snehal Patel,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Pureit water purifier — non replacement of battery kit

We have logged complaint with Hindustan Unilver at ph no [protected] Trhee weeks back to get the battery replacement for their Pureit water purifier product. There is no practical and ground response as of now till date (today[protected].
Balvinder Kumar
1123, sec. 48, Chandigarh

Dear Mr.Balvinder Kumar,

This is in continuation to our conversation and the concerns mentioned in your blog dated 3rd Sept 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 3rd Oct & replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Snehal Patel,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit GKB Delivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

Pureit Water Purifier — battery kit replacement

I have a pureit water purifier and the battery kit of the same has been expired. i am trying to contace the pureit help line since 18 th january, but i am not able to contact the help line number. i request the pureit representative to contact me on my mobile [protected] immediatly.

We have logged Three weeks back to get the battery replacement for their Pureit water purifier product. There is no practical and ground response as of now till date .

HINDUSTAN UNILEVER LIMITED/PUREIT REPLACEABLE WATER PURIFYING KIT — NOT WORKING

Sir I have purchase a PUREIT REPLACEABLE WATER PURIFYING KIT (CBU CODE:GB5L100)
on june 2010. But it is not work properly
please solve the problem as early as possible either change the kit or repiarre the kit
Thanking you
Bappa haldar
Thanacolony. Islmpur
uttar dinajpur.
ph: [protected]/[protected]

I have a pureit water purifier and the battery kit of the same has been expired. i am trying to contace the pureit help line since 18 th january, but i am not able to contact the help line number. i request the pureit representative to contact me on my mobile [protected] immediatly.

home,water — water

Dear sir
i am staying in mannavarthipet, near cottonpet i never got water problem past 23 years in mannavarthipet
but now i got problem about ur water supply i[censored] want to stop water means stop in koramangala, jayanagar, vijayanagar i[censored] have guts, we are middle class family we need water water or i will see u in court....

PURE IT NOTE FILTERED WATER / NOT WORKING

pure it is not working

Dear JP Asthana,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Trivedi Sanjaykumar Shantilal,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear sir,

I am A.VALLINAYAGAM, s/o, V.ARUMUGAM, palayamkottai [tirunelveli] I have purchased the hindustan pure it 1 yr' back. Now, I want to replace my battery kit. I have placed an order with hindustan pure it customer care [[protected]] on 11.5.09. They promised me to that they will deliver the kit within the 3 working days, but still now we have not received any response from them. Whenever we contact the customer care, they assured to be replaced in 3 working days. But, i get nothing other than the false promises made by the customer care executives. Now, we feel that we made a wrong choice by opting this product.ID no:[protected]

After seeing this complaint, i hope you will look into the matter and resolve it soon.


Regards,
A.VALLINAYAGAM, cell- [protected]
s/o V.ARUMUGAM,
tirunelveli-627007

Dear sir,

I am A.VALLINAYAGAM, s/o, V.ARUMUGAM, palayamkottai [tirunelveli] I have purchased the hindustan pure it 1 yr' back. Now, I want to replace my battery kit. I have placed an order with hindustan pure it customer care [[protected]] on 11.5.09. They promised me to that they will deliver the kit within the 3 working days, but still now we have not received any response from them. Whenever we contact the customer care, they assured to be replaced in 3 working days. But, i get nothing other than the false promises made by the customer care executives. Now, we feel that we made a wrong choice by opting this product.ID no:[protected]

After seeing this complaint, i hope you will look into the matter and resolve it soon.


Regards,
A.VALLINAYAGAM, cell- [protected]
s/o V.ARUMUGAM,
tirunelveli-627007. ph:[protected]

ur sevice is very worst

Dear ,
U people are such coward, u don't know how to service your product.U cheaters, smugglers and mother .Tell your Marketing head and service head to come chew my .Tell them to send their wifes to me.

Regards
Naga

Dear A.vallinayagam,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit GKB Delivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Sir
I am using ur Pureit for the past 2 years.I am repeatedly placing the order to the customer care for the past one month.But I am not getting any proper response other than false response that ur executives will be replacing the battery in 3 days.

Please take the matter seriously and replace the battery immedietely.

L.kanagalakshmi
cell No: [protected]

Please note our Pure It Battery is to be replaced. Could you please tell me what is the cost of this

CustomereID No.:[protected]
Name : Bakhtiyar Ahsan
Address: 46F, ShamsulHuda road, Near Lohapul
Kolkata-700017
Complain No. as Logged: c[protected]

Problem : After a lot of try around 6 Months, always lines are busy and kept on hold for half an hour., we logged a complain to resolve the water leakage problem of the HUL Pureit product. Unfortunatelly there is no positive response we are getting from the service centre, and my purifier is kept as useless box. Please do the needful as I am fed up with the response from HUL Water Purifier "Pureit" Support & Services.

I am thinking in terms of buying this product. But, as in this case, the post sales service, as well as replacement of the germ-kill battery set seems to be a very big negative aspect.

I fully sympathise with you, and it seems I will have to rethink on buying the same.

hindustan unilever pure it:
I am planning to buy this, any one who has used it for past 1 year or more pls advise if its is really worth buying PureIt and depending on it for pure water to safeguard my family from water born disses.

Dear Mr. Arunangshu sen Majumder.

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Complaint.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Hindustan Unilever ltd, pureit product — germkill battery kit-worst customer service

Dear Sir,

The customer service of Hindustan Unilever Ltd for the PureIt water purifier product is the worst service I have come across. The response time (call waiting queue) over phone is more than 45 minutes. The representatives have a casual attitude and even after the escalation and talking to the supervisor of the customer service, the germ kit battery has still not been delivered for over more than a week. Almost, every day a follow up call has to be made the customer service center asking for the status of the order and complaint, but there is is only false time line commitments and no call back or delivery of the germ kill battery kit. Does the company have any idea or knowledge regards the inconvenience and trouble caused to the consumer of PUREIT product?? I recommend that please DO NOT BUY the water purifier (pureit) product of Hindustan Unilever ltd, otherwise you will suffer like the rest o[censored]s.

Regards
Sonia
Pune
customer id : [protected]
Compaint no: C[protected]
Order no: S10/PUN[protected]

PureIT Hindustan Unilever Limited — Bad Service, No change of Kit

I am Rajeev Saxena, I purchansed PureIT last year. On June 5 2010 I logged the call with PureIT helpline to change my battery Kit but no one visited from company to change the battery kit till today. I called up many time in helpdesk number but not received proper response.

Is this the product of Hindustan Uniliver? I have doubt on it. As HUL is very reputed MCS but services of PureIT is very bad.

My mobile number is [protected]

Rajeev Saxena
[protected]

To add on this Pureit logged a complain and gave complaint number C[protected] and very next day I received a SMS that your complaint has been attended and closed, I am still waiting for engineer to visit my house. This is service o[censored]LL

I am Harigovind Upadhyay, I purchansed PureIT last 2.5 years. On July 3 2010 I logged the call with PureIT helpline to change my battery Kit but no one visited from company to change the battery kit till today. I called up many time in helpdesk number but not received proper response.

Hindustan Unilever — Pureit battery kit problem

Dear Sir,

I am Complaint of Hindustan Unilever, Pure it Product battery problem, but they were not responding,

Hindustan Unilever — not changing kit and bad service

sir,
i,kundan kunal, have bought hindustan unilever water purifier named as pure it. now its baterry kit is not working.as per their procedure i have complained on 27 july for change of kit.they replied that it will get changed within 48 hours which was not done.again i complained against it on 31st july again they told the same thing but no action was taken.again i complained on 3rd august but no action was taken till date.i told them that i will go to consumer forum but they made it unheared.
so kindly take appropriate action against the company and the product.as unpurified water is injurious for health.these companies sale their products and do not take proper care to their customers which they claim while selling their products.
having faith in the system,thanking you
kundan kunal
contact number -[protected],[protected]

i am the retailer .
i sell your modern bread products.
i have a complain against the distributor in mumbai.
i kindly request you to give me any phone no.in mumbai.so that i can give the complaint regarding not picking the expired bread and bad service . thanking you.i will be happy if you provide me the tel. no.

my email id is [protected]@rediffmail.com

I have found the same thing that now a days Modern bread sells white sandwich bread without batch number and Date used by / Expiry date, can Consumer forum / FDA take this issues

yes this is true . i feel that the quality is not up to the mark .

Hi,
I am SURPRISE to see that such a big MNC house heart, all Indians (BIG in majority) as they still continue their add. of PEARS soap(babar ka beta humayu???)
what rabbish are they in Pakistan or are they favouring INC ???????, after this ADD. i am going to BOYCOTT all tha PRODUCT o[censored]nilever and same will be advice to all Indians (BIG in majority).. & I am going to convey this message to all my contacts...

required frenchies bread mfg.

my name is Naresh Nagar. i live in indore. i am a MBA student. i am a regular comsumer. and notice that last pack of bread i found some long fiber of jute (like cloth fiber). some jute fiber stuck on my stomach. when i was start eating the bread. when i saw bread. long fiber of jute mix with each bread. i am very angry.
( i keeping 7 peace of bread for examination test and speciman. ( for testing)

and i want to complain in DEPARTMENT OF FOOD & CONSUMER PROTECTION (BHOPAL)
my mob. no. is [protected].
e-mail. [protected]@gmail.com

The problem still continues-there is still no date of manufacture on the packects of readymade chapatis. In fact, it is not possible even to decopher the "best before" date. There being no e-mail address also on the packets-just a tel. no.-thereby denying consumers the right to reach the manufacturer through an identified contact point.
So much for the control of the Ministry of Consumers Affairs!

sir,
i am very much dissatisfied about the no mentioning of date of manufacturing of the brown bread.

i hope the govt. of india shall see to it.

k.k.murarka
[protected]

I purchased mordern bread in Bangalore. My observation was same, no mfg. date. Its not even the same good taste that I used to enjoy few yrs back in Mumbai. I found the bread very dry and powdery.

I was surprised to see that this post is started in april 2009, and still no actions taken. Is anyone even reading this. I've started to doubt the credibility of this site now.

i want moderbread suppliers telephone no in chennai

I Rahul Gandhi I buy modern bread from retail shop in charkop. There is no Batch code and no manufacturing date and under weight bread and no use to date available. How we can rely on the this company and eat this bread. No action taken by the company one person has visited but he is not having I Card. My contact Number is [protected].Mumbai. Email id is gandhirahul.[protected]@yahoo.com

i chandan dutta regular purchaser of modern bread, till now i have no complaints with this bread, but due to irregular supply in my local area i have n't get the such a good type of bread, my resident place at kolkata, p.o lake town, pin 7000089.

I have been using Harvest Bread since last 10 years. Now from some time I noticed that they are not mentioning date of manufacturing on the packet. and only stamping that best before...

Every body knows that no body can give assurance that this bread will be in good condition for such a period. and the retailer says do not sorry if you feels the bread is not good then returned to us and we will returned it to the supplier. It means the supplier will re wrapped it and again sale in the market.

I want to know what is the food safety and bakery laws says in this regards.

SHOULD EVERY FOOD/BAKERY ARTICLES HAVE THE DATE OF MANUFACTURING ?

Thanks

Sitesh Ranawat

Sir I (rajarojasupermarket) from maraimalainagar, chennai603209 phone [protected], [protected] there is no proper supply of bread. We have more enquiries, even urn Representative is unavailable
So please make an arrangement for proper supply

In fact today I just bought a modern brown bread and it had plastic wrapper on it..
As I suppose the pics will

I had purchased a pack of Modern Bread recently and opened it within the expiry date. But I found that it contained a lot of fungus. I called up at the Chennai phone number provided on the wrapper and lodged my complaint immediately. I got a call from some 'quality control' person assuring me of action. But I am yet to hear from him again. I'm really appalled by the attitude o[censored]nilever. It cannot get away with poor quality control in other countries. Just because our laws are lax, it gets away with inferior products and apathetic attitude towards the consumer.

Priya Prakash

Sir
My self Dinesh Solse,
I am distributor of modern Bread Handling Badlapur Area(thane District).
My complaint Is that Your Sales Executive & your Office staff Will not take their Proper Coordination With me.
So plz My request is to solve my problems.
ya give me contact number of your higher Authority.

Regards

Dinesh
[protected]

I have been writing in newspapers about this lacuna since long but no reply from Bread manufacturers. Writing "Best Before Date" instead "Manufacturing date" over the Bread wrapper is beneficial to Bread manufacturers.
Suppose on a particular day (say 1st May) the bakery bakes 5000 loaves then they can pack same bread in wrappers of different "Best Before Dates" ie 5th May, 6th May 7th May 8th May, and even 9th May and distribute for entire next week. Thus consumer can get 8-9 days old bread without violating the Legal Metrology package rule. In case they choose to write "Manufacture Date" then they have tu use only wrapper having this date, because consumer will not accept bread with future Manufacture Date. This is probably only packaged food item without MF Date.
regards
Avinash

Hindustan Unilever Limited — tashan.co.in Unsubscribe this sercive

sir
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thanking you
regards
Sushant Deokule

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