PureIT / Hindustan Unilever Complaints & Reviews

I agree to the lackk of services provided by the company. I had a bad experience in this regard. I bought Pureit unit and at the time of delievery i was assured by the incharge that their person will regularly visit for cleaning and maintenance of the unit. Nothing of that sort ever happened. After 3months o[censored]sage I needed to replace the kit. On calling the incharge, he directed me to call the heelp line no. as company policy has change. As per him their service engineers get TA paid by company if complaint is lodged at that no. I did so and was assured by the customer care executive (a lady) that kit will be sent and replaced the next working day. No one turned the whole next week. ( I had called on Saturday 05/07//08). I called again on Saturday 12/07/08 and to my surprise, I was told that my request was cancelled. No reason was given for that. On repeatedly asking for the person responsible to do so I was told that my complaint will be forwarded and kit will be replaced on 1407/08. Again a week has passed by and no one has turned up. The unit is useless without battery. And feel cheated. I would prefer my unit be taken backk and money refunded as I dont want to keep any liason with an organisation that is so callous towards its customer and consequently towards itself. I have all the details of names of persons and their phone no. and time of interactions with them, with me. If anybody is listening...

Pure It — service complain

Sir,
We have purchased above product under customer id [protected] on dated. 18.08.2008. At time of purchase they committed to service in each month. But after several reminder to your distributor M/s R.R. Enterprise ( Shivpur SWZ) did not give any response to us. Please look.

Regards

Shyam

FOR FRANCHISE ENQUIRY AT SILCHAR OR BARAK VALLEY(ASSAM).PLEASE GIVE US THE DETAIL INFORMATION.

The services provided by the company is truly horrible.

I have booked for germ kill battery on 26th May 2009 over phone at[protected] i.e. helpline number.
The customer care executive (a lady) on the other side confirmed that within next 3 days battery will reach & I'll have to pay Rs.365 in total on delivery. I agreed.

But till date it has not reached!! No one has turned up.

The unit is useless without battery.

I have an advice. Please stop testing patience of customers, be serious and replace it at earliest.

Koushik Paul
29, S.M.Dass Avenue
1st Floor
Iyappanagar
Kanchipuram - 631501
Tamil nadu…

Mobile no:[protected]

Pure It — service not provided on request.

Dear sir,

i want to inform you that we have bought a water filter from hindutan unilever limited.The product name is pureit. The customer id of pureit is [protected]. We have putted a request on 4th of aug to change the filter of the product. They have promised that it will be done in three working days. But i havent received any response from their side. I have called up again on 8aug and lauched a complaint for the same and get assurance that it will be done on priority basis. But its not done till today and evn we have made a complaint today again and no one had turned up.We are complled to drink unfiltered water and my brother has suffered from viral because of this. We had word with Zonal sales officer mr. kunal([protected]), who is giving excuse that they dont have boys thats why delay happened. The complaints no. are as follows:

4 aug09*- C[protected], 8 aug09 -C[protected], 14 Aug09- C[protected].
We have faced so much of problem and frustration because of them. Plz advise what to do. I want to take them for right justice.
Regards,
Mohd.imran siddiqui
[protected]
[protected]

Dear Dr P T Saravanan,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Dilivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

HUL / Pure it — wrong name on bill receipts

my name is parmvir singh dhillon , i m frm jalandhar. i bought pure it on 23/7/2009 and till dat date my bill receipt has not been rectified , itz been a long time and after regular complaint dey chnge d name but itz still wrong ..... now i have 3 bills of pure it with three unique id's . the company is least botherd with the sufferings of deir client ... and the service being provided is also not upto the mark , i neva received deir service in time .... rellli pissed offff and harased......!!!!!!!!

this is the worst water filter as per body & maintainance Suggestion : Never Buy this

I have very bad experience for using HUL Pure it. I am purchase the pure it on[protected], but till now i am not satisfied on that product. I that kit the output water has some chlorine smell. I am complained on that shop (purchased shop sri karunambika stores Tiruppur) but the problem partially rectified but not full filled...

R.Prabhu E-mail:[protected]@gmail.com Ph:[protected]

Pure It — Non Replacement of battery for last one month after making 15 phone calls

Non Replacement of battery for last one month after making 15 phone calls. my request no is 09hrh[protected] and complian no.[protected]

R/ Sir,
As per your adverise in various news papers, I have called on your phone no. [protected] thricely on 28/29.06.2008. Each and every time your representative asking me so many question for which i replied sincerely, and given my telephone no. [protected] and residant Adress.

It is regretted to point out that no body turn up for demo of your pureit production till date.

Kindly let me know what is the contact no. of your representative in Nasik city or my pin code no. 422 101.

If you are able to send your demo representative to my following address I will be grateful to you.

My adresss is as under: DASHARATH P. MHASKE,
SNEHADEEP, PARVATIBAI NAGAR,
OLD SAIKHEDA ROAD, NEAR
NARAYAN BAPU NAGAR,
NASIK ROAD- 422 101. PH.[protected]
MOB. [protected]

MSB[protected] ******* Quality of water- not pure by any standard

Hi,

I am a resident of Andhra Pradesh and I have purchased Pure IT water filter 3.5 months back.
There are problems since day one:
• The lower chamber had some scratches on it.
• From the second month onwards the water started turning green. Initially I thought it was a problem with my cleaning during the starting days the algae used to form once in two weeks there after the algae started forming every alternate day which made me curious and I enquired my neighbors if it was the same problem and they told no. So I had raised a complaint for the first time.
• The customer care person came he cleaned the lower chamber and the tap and he informed me that if the problem arises then he will replace the lower chamber.
• He charged me Rs.55 for replacing the upper white filter.

For four days the water was fine and on the fifth day the fungus started forming in the lower chamber. So I had to complaint again and I clearly mentioned in my complaint that the water is turning green and need a replacement.
Today the customer care person comes to my house and he just sees the device from a distance and says that “The device needs to be replaced”.
So, he called his manager and informs the same. The manager asked us to wait for ten minutes. After ten minutes he gives me a call and asks me to call the customer care executives again. I stated him that I have already registered a complaint then why should I call them again…..his answer was “there is a difference between Fungus and Algae”.
He asked me call [protected] and inform them that algae is forming in the base chamber.

But why should I call you people again and again…………..it’s your responsibility………….its not about giving advertisement saying One Core and all that prove it in your device.

My husband, my kid, and myself all three o[censored]s were suffering from fever because of the water infection. I do also have all my Medical Reports stating the same.
Once we stopped using Pure It everything was fine.

If no action is taken then I know how to handle it.

Dear MR. Doodi Lavanya,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hi,

I am a resident of Ranchi Jharkhand and I have purchased Pure IT water filter dated on 13.04.09 . Customer Id – [protected].

There are problems since long time :

• From the third month onwards the water started turning green. Initially I thought it was a problem with my cleaning during the starting days the algae used to form once in two weeks there after the algae started forming every alternate day which made me curious and I enquired my neighbors if it was the same problem and they told no. So I had raised a complaint for the first time.

I am continuously trying to call your customer care No. [protected] also but it’s not working .


If no action is taken then I will take you to the consumer court.

Thanks
Sabita

hello Pureit Team,

I still not received any solution and waiting for revert ... Very bad experience
I am very surprised the way u people are worked since 72 hr i am not received any revert from ur side ...

Thanks
Sabita
Customer Id – [protected].

CALLED UP CUSTOMER CARE CENTRE MANY TIMES REQUESTING TO ATTEND COMPLAINT.FOUND FINE MUD ALONG WITH GREEN ALGE IN THE TRANSPERENT SECTION. NO ACTION TAKEN TILL DATE.

ONE COMPLAINT ATTENDED WHERE IN EXECUTIVE AGREED THE ABOVE PROBLEM, AND FOUND BY HIMSELFSTAGGNED MUD SETTLING AT FINAL SECTION OF PURE-IT.

Water is not filtering.

My Hindustan Unilever Pureit is working defect and water supply is stooped.
Please resolve it
thanks
Ram Bachan

I have ordered the mesh filter over the toll free no. every time they say that u will get an order confirmation by sms but after 10-15 calls i never got response. it has been 15 days since my first order but i have not get the mesh filter. the service is very poor

I am using pureit water purifier since last one year. I am very happy with the product quality & prompt service action .

Sir,

i am the customer of the PUREIT(HLLL) for last year, during the connection time company service executive assured me that their company will provide service within 24 hrs.but i am regularely complaint to change the filter kit last 19/08/2009.but there are no response the call receiver daily said today our technician will come and change the filter kit .please look this matter and take suitable action.

with regard

nilesh sharma

THE COMPLAINT FOR REPLACEMNT OF BATTERY LIFE INDICATOR WAS INFORMED TELEPHONICALLY ON 1 FEB 10.THEREAFTER SEVERAL CALL WERE GIVEN TO CHK THE PRESENT STATUS.HOWEVER POOR RESPONSE WAS RECIEVED WHICH IS VIEWED WITH CONCERN.ALL THE MORE NOW ITS CREATING A BIG TROUBLE IN OUR DAY TO DAY ROUTINE FOR TWO REASONS.FIRSTLY BECAUSE OF DELAY IN RESPONSE AND SECONDLY FOR THE WRONG INFORMATION CONVEYED TELEPONICALLY AND BY SMS.ITS BEEN NOW HIGHLY UNBEARABLE AND IRRITATING IN RESPECT OF THE FALSE INFORMATION CONVEYED BOTH ON TELEPHONE AND THROUGH SMS.
HOWEVER I WOULD ALSO LIKE TO SUBMIT THAT SINCE THE TIME WE HAVE PURCHASED THIS PRODUCT IT WAS HARDLY SERVICEABLE AND THE RESPONSE FROM YOUR SIDE WAS VERY POOR(MY RECORD OF PHONE CALLS AT YOUR END REFERS)
ITS REITERATED THAT NOW ITS CAUSING LOT OF PROBLEM WITH RESPECT OF ITS UNSERVEABILITY AND AND YOUR FALSE MESSAGE.

HLL/ Pureit water filter — service

When ever i ordered a battery of for problem with purit no body attends for the first time, it needs atleast 10 reminders for them to attend, the call centres are extremely bad

I have purchased PureIT on 24/04/2011 from Viveks Bangalore RT Nagar but as soon as reaching home we realised that piece is damaged one and immidiately contaced stores that we need a replacement. One technical person came and said I will get replacement. After 5 days Viveks called me and told to pick up the new piece. As customer I can expect Viveks should responsible to deliver at home and collect damaged piece however it is not happen, hence, I logged a request with PUREIT cusomter care (C[protected] but no body come back on that yet. I even BEGGED to resolve my problem still no. I think you can come in my shoes and think the frustrastion level . How do I expect good service going forward... ?

We placed an order with Hindustan Unilever Pureit-Customer Care, Karnataka at [protected] on[protected] to get the battery replacement for our Pureit water purifier. Thereafter we have reminded them 6 times till date,[protected], but they keep assuring us that their representative will come the next day and replace the battery kit. It is unfortunate to note that a company of such repute, functions so miserably. Earlier in August 2008, we had the same bad experience as the kit was supplied after a month of placing the order. Can't the company make the battery kits available in shops instead of monopolising the supply and causing harassment to the customers?

Sir,

I reside at Haltu, Kolkata. I purchased a Pureit Water Purifier from you. At present, The battery life is all but finished as it inidicates. Please send your representative immidiately in order to fit a new battery in place of the older one against the price.

Hope your co-operation and support as before.

Yours faithfully,

Prasun Mahalanabis

Hi sir

I live In District BASTI Utter Pradesh . I have been using Pureit for last one year . Now I have to replace the battery .

Plz tell me the Address where I have to purchase the battery in BASTI .

Thanking U
ABDUL WAHAB

Dear Sir / Madam,

our purit water filter batery kit has to to be changed, since one week our family members are struggling to get the battery kit change, with tap blue colour,

Phone :[protected]
Moblie: [protected].

Address: No: 808, 1st Floor, 1st C'Cross, 9th main, 1st Block, HRBR Layout
Kalyan nagar PO. Bangalore 560043.

Location: Behind Banaswadi Fire Station Office.

Dear Sir / Madam,

Sub: Request to send the person urgently to change the battery kit for our water pureit water filter.

Or purit water filter batery kit has to to be changed, since one week our family members are struggling to get the battery kit change, with tap blue colour, Kindly send the person to change the battery kit and the blue colour tap urgently, we are struggliling hard for drinking water.

please do the needfull at the earliest

Thanking you
yours faithfully

C. joseph Raj

Phone :[protected]
Moblie: [protected].

Address: No: 808, 1st Floor, 1st C'Cross, 9th main, 1st Block, HRBR Layout
Kalyan nagar PO. Bangalore 560043.

Location: Behind Banaswadi Fire Station Office.

sir,
Request my pure it water filter batery kit to send the person urgently to change the battery kit for our water pureit water filter.
name;-surender singh
add :-G -45 nauroji nagar new delhi -29
res. no :[protected]
email id:[protected]@yahoo.in

Hindustan lever ltd — poor service

I purchased a HLL water purifier(pureit) 5 monyhs ago . The tap has broken and inspite of making calls to the customer care help line (given to me by the retailer) from past 1 month i have not recieved any response. now I have the only option to throw away the filter cause the tap cannot be fixed by any local plumber and go for a product with better services.

Hindustan lever/pureit — Pure it - Very bad customer service

Below is the complaint mail which was send to HLL


Hello,

First of all let me thank you for the wonderful customer care service. We have lodged a complaint for broken tap almost more than 2 months back and made so many calls to [protected] and same standard answer "your request would be addressed within 2 days". now we feel that we have spend more than Rs. 1600 for making calls to your customer care centre and feels better to go for another brand than spending more money for making calls to you guys.

Customer #[protected]
complaint # p08366489

Thanks a lot

Call Back:- [protected]

I bought Pure It water purifier of Hindutan Lever Ltd and since last 3 weeks I have been trying to contact customer care to order a new battery for my water purifier, but no response. Last week, I walked into the branch office located in Ramnagar, Coimbatore, Tamilnadu to order for a battery. Inspite of this, no response from the officials. Two days back I again walked into the office and once again requested for a new battery. Till now, I am yet yet to get response from them. This seems to be a very annoying and bothering customer support from such a big company.
Is there any remedy for this?

i never seen such a people in my business services

Hindustan Pure — Poor Service

Hello,

I Shambu Raoi, purchased one watter filter from your company last year. I daily make complaint to your customer care officers to change my watter filter battery. They are not giving us any proper answer. This is second written compaint against this compay. If the company unable to change the battery just give me a call I will through out it and purchse one new watter filter from any other compay. And also I requesting you to before selling to any product to any one, make sure the service can provide to customer or not.


My Mobile No. [protected], [protected]

Shambu Roi
D5/91 Swarn Jayanti Vihar
Tikri Khurd,
Nareilla, Delhi-40

very poor service at Coimbatore, please do the needful at the earliest

very poor service at Coimbatore, please do the needful at the earliest

i had also experienced very worst service from the pureit helpline service. please take urgent steps to redress the grievances of the customers and get their feedback to improve the customer care mechanism further.

I have ordered for pureit battery for the second time and still waiting!!!1

I am really disappointed with this kind of service

That is funny. I was leaning towards purchasing this.
Actually, it's not even customer service - it's on going business right? We need to pay Rs 350 for the battery!

Dear Mr. Deepak,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Sowrabha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

INSTEAD OF APOLOGIZING, SHOW IT IN YOUR ACTION. TO REGAIN THE FAITH WE HAD IN SUCH A BIG COMPANY. CUSTOMER SUPPORT IS SO PATHETIC, NEEDS SERIOUS MAKE OVER.

Dear Mr. Senthil,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

PURE IT (HINDUSTAN LEVER) — POOR SERVICE

TWENTY DAYS AGO, I ORDERED GERM KIT TO PURE IT (HINDUSTAN LEVER). I REMIND THEM SO MANY TIMES.HE GAVE MASSAGES IN MY MOBILE THAT UR COMPLAINT HAS BEEN REGISTERED AN WITHIN 48 HOURS UR GERM KIT DELIVERED.BUT TILL DAY I COULDN'T RECEIVED IT AND TILL TIME I PURCHASE WATER FROM MARKET FOR DRINK.I WAIST SO MUCH MONEY.

PLS HELP ME

THANX

SANDEEP

NAINITAL

CONTACT NO. [protected]

I am really sorry to have bought the pure it automatic water filter. The customer service is so pathetic that it leaves all the other bad services behind. I had a leakage from the filter and tried to contact them for more than 10 days. I always got the same standard reply that the person will be visiting soon. the agents are no better than an IVR. Way to go pure it. You make us forget all the other bad customer service experiences.

sir,
i want to the trichy pureit agency address.

pls address

After sale service is too bad. Why one should buy this product i don't know. As company say he can give 1cr. of reward price but where is service

battery to be replaced urgently...

u r correct Chandra shekar, . All these fellows do the same.

i am Ramesh Boovendiran, bought pure it water purifier in the when they introduced in chennai. For battery replacement & Change TAP i placed request so many times From June First Week of 2008. But I haven't get any response from any of the person. I was really vexed up by placing my requests. I haven'tgt the battery replacements. This shows your attitude towards your customers. I will inform all my collegues and advice him not to by hindustan lever pure it water purifier.

Customer ID[protected]
mobile [protected]

i am planning to purchase in salem...Do u guys know how is it in salem...or should i go with other service provider ?

- Prabu

last 10 days i called to pureit service .but they didnt respond it. really very very worst service .

This Company and its dealers are so irresponsible that once you purchase a purifier you feel that you have purchased a truble in shape of this as I am suffering very much after purchasing a water purifier. I purchased a purifier in March. I called to dealer many times and parsonally met him to change the battery/ kit and also complained in call center but there is no response so far. ( Yogesh/Hemendra - [protected] customer ID- [protected] )

This Company and its dealers are so irresponsible that once you purchase a purifier you feel that you have purchased a truble in shape of this as I am suffering very much after purchasing a water purifier. I purchased a purifier in March. I called to dealer many times and parsonally met him to change the battery/ kit and also complained in call center but there is no response so far. ( Yogesh/Hemendra - [protected] customer ID- [protected] )

i bougt purit arround jan 2007 many times battery has been replaced on its expiry, now the problem is i ve noticed rusty kind of formation in purified water, i dont know wether it is safer to consume the water or not, but i m planing to send sample to lab, about coustemer care of this product they r least botherd to listen customers difficuilties,

I have LONCH A COMPLAINT FOR CHANGING THE BATTERY. BUT IAM facing regularly falls commitment from the call center EXECUTIVE NAMES AS FOLLOWS.
MR.KANNAN / MR.DAVID

my complaint number is S08 / CHN[protected]

And i want to know the solution for this type of quaries.

pls revert for this matter.

regards,

S.Vidyasankar
[protected]

last 10 days i called to pureit service .but they didnt respond it. really very very worst service . i suggest don't buy Hindustan lever's pure.

i have called many times to [protected] but there is no respones
i want to change the batterty of water purifier. give a solution to this problem.

s08(akp[protected]) I gave order for battery kil they telling distance is More come and collect the Kit and now they told Battary kit 300 and filter is 30 Rs now they say 300 + 15 + %0 Rs
15 Rs delevery and 50 for Filter. Is it true or they telling me only i Dont Know

Regards
rao

if so many customers are dissatisfied why don, t you provide proper service?

Hi Agree.
It is about 10 days and 7 calls since I have registered for a battery replacement but not received any till date.

All call center people provide in correct info.
Does anyone the area sales manager's cell phone #?
Ganesh

i am also searching for the water purifier battery kit .. .
still so many places they are selling it out the pure it... only the new product ... but not the battery kit. To re-use water purifier.. its just ment for use and keep as show without water... it is purely kept as pure it...

i got the pure it water filter of hindustan lever. though there is no problem in its functioning but i have got a very bad experience in after sales service. i have requested more than ten times to replace the water filter to the service units, they do commit that they will do it, but no body attends/replaces it. At the time of purchase, companies promise a lot, but once the deal is over they forgot that they have to exist in the market. i have never found such an irresponsible attitude of the service providers. if my filter is not replaced how can i use it safely. moreover, it would give chance for people like to canvas against your product and this can be exploited by your competititors. hope the company takes some steps towards correction.

Without a service how can the HLL expect people to use the product.
Either u Please stop manufacturing this product.or the suffered fellows will do that thru court.

WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE
i have never seenN.

AQUA GAURD IS FOR BETTER EVEN IT IS COSTLY THEN PURE IT.

Dear Chandra Sekhar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. K.s.sugitha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Ravi / Prabu / Murali Shrian,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr Arut,


This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Rajani Kant,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr Sumitha,


This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Complaining just for the sake of doing it. Nothing happens after a complaint. Its been three times that their customer service sentre in Hyderabad has assured of sending their technician for replacement of battery. But no one turned up. While selling they give full assurance of service. All bogus. BIGGER THE ORGANIZATION, BIGGER IS THE PROBLEM. They know well that we can't do any harm to them. There are practically no one who verifies about the after sale service before buying a product. People go as per the name of the company, and the company takes advantage to fool the customers.
It's been nearly a month that I am drinking water with the spoiled battery in the filter. Is there any sense in keeping such a filter? Such companies should be banned. But, who will take the step? These companies can buy any one who tries to go against them. Such is our country.

Complaining just for the sake of doing it. Nothing happens after a complaint. Its been three times that their customer service sentre in mumbai has assured of sending their technician for replacement of battery. But no one turned up. While selling they give full assurance of service. All bogus. BIGGER THE ORGANIZATION, BIGGER IS THE PROBLEM. They know well that we can't do any harm to them. There are practically no one who verifies about the after sale service before buying a product. People go as per the name of the company, and the company takes advantage to fool the customers.
It's been nearly a month that I am drinking water with the spoiled battery in the filter. Is there any sense in keeping such a filter? Such companies should be banned. But, who will take the step? These companies can buy any one who tries to go against them. Such is our country.
if my problem is not solved i am goig to take this company to consumer coar and i mean it

I had asked for battery replacement and rectification of the leakage of water from top and bottom containers about 2 months before. 4-5 times reminded the concerned also. Once did the representative came and examined the filter and suggested for battery replacement. Till now the leakage problem has not been rectified and the battery has not been replaced. This is a sorry state of affairs existing with the personnel of Hindustan Unilever that too in these competitive days. I find only only one alternative, throw this filter and go for some other company's filter. It is disgusting and most uncalled for

I am intersting to take the pure it water fileter. Cusimer numbers are always busy.Please give me the call.

Suresh
[protected]

hi
i place order on 25th aug 2008. still no one comes. n number of times i called up the customer service. they have given me one no. the no is [protected]. the no is keep ringing.no one pick up the call. after sales service very bad... please do the need full

regards
Gopianand S.
[protected]

Complaining just for the sake of doing it. Nothing happens after a complaint. Its been three times that their customer service sentre in mumbai has assured of sending their technician for replacement of battery. But no one turned up. While selling they give full assurance of service. All bogus. BIGGER THE ORGANIZATION, BIGGER IS THE PROBLEM. They know well that we can't do any harm to them. There are practically no one who verifies about the after sale service before buying a product. People go as per the name of the company, and the company takes advantage to fool the customers.
It's been nearly a month that I am drinking water with the spoiled battery in the filter. Is there any sense in keeping such a filter? Such companies should be banned. But, who will take the step? These companies can buy any one who tries to go against them. Such is our country.
if my problem is not solved i am goig to take this company to consumer coar and i mean it

PURE IT WATER FILTER — no response from your support team

this is reference to the captioned subject, I richa gupta customer id no.[protected] had purchased a pure it water filter on 19/9/2008 from your representative mr. pankaj {PWE-39310}.(mobile no.-[protected])...Though I have made number of complaints to him since a week but he is not in a position to help me.i have talked to another representative of yours name suresh also...Everytime I call them the response I get is their executive will be at home before next day evening. They keep on promising the same on each call but you will find all these promises are only over phone...Their service is one of the worst I have ever found.. My filter is not working and it needs service only.your product is good but due to false committments from your support team your company and product is getting black listed...This product is not recommandable to any, only of their worse service. i would request the concern authority to send a competent executive to get the mentioned problem resolved...

Pure It — No responce from customer service

I have purchased Pureit form Gurgaon which was working quit well. Last month when I went on a vaccation to my home town I emptied and cleaned my pureit filter, but when I came back and refilled the pureit it was leaking from the battery side, my battery is clean no red marking as said by the company, I called the customer care ( [protected]) on[protected] and placed a request to sent a service personal to check regarding the problem and I was provided complaint no. [ C[protected] ] and was said that within two working days the service personel will contact me and rectify the problem, but the situtaion is that till today ie. 13-05-09 no one has contacted me and every time I give a call to the customer care I get only one response that they will forward my complaint to the higher ups and there service man will get in touch with me within 48 hrs. I have failed to understand that a company like Hindustan Unilever which is one of the oldest company in India having a widest variety of products for every day life become so irresponsible in their customere care (pureit) division, which is having quit a good sale of their product.
I am really fed up calling everyday to the customer care and listening to the same dam thing again & again.

Sunil Kumarr

3 MONTHS COMPLIENTS TO UR CUSTOMER SERVICES BUT NO RESPONSE,
REPLY ME SOON,

C.VENKATESAN,
MEMBER OF TAMILNADU CONSUMER PROTECTION COUNCEL
EGMORE, CHENNAI,
RES:86, WESTMADA STREET, THIRUVOTTIYUR, CHENNAI - 19
[protected]

TOO MUCH BAD SERVICE. I M FED UP WITH THIS IMPURE IT.

dear sir i am raju from jalandhar respected sir may be i inform uyour good honor i purchase u r hindustan lever water pure filter and his batery 100 % red and i complaint the replace the bettry
and last 3 week bt no any services man not come plz change my water filter bettry

sir,
i shiv kumar called at ur customer care centre i.e. ai at ([protected]) for the replacement of pureit battery almost 15 to 20 times, but there is no response frm ur side.so i agin request u to change the battery as soon as possibe.

my commuincation address
I-3/79, FF, sector16, rohini, delhi-110085
[protected]

I have booked a mesh & pump on 20/07/09 (its Booking no. SO9 CHN [protected] for Mesh & 74 for Pump), only mesh delivered then again i complaint for pump (its Complaint No. C[protected] dated 27/07/09) not delivered then again i complaint for pump (its complaint No. C[protected] dated 7/08/09), the cost of the pump is Rs.25/-, and my phone call becomes more than the cost of the pump. I dont know what i have to do, I am fed up with your service, and i decided not to recommend pureit to any of friends & relatives.

My Mobile No. ([protected])
Thanks & Regards.
S. Suresh.

sir I V.Prakash from hyderabad calling hindustan lever pure it customer care from may 2009 onwards as my pure it water filter is leaking from bottom due to breakage of polisher rod inside and i have complained so many times every time i call cus care they say within 2 working days the problem will be solved but remains unsolved when i contact local pureit people they say the parts are not available so plese kindly solve the problem or else change the entire set as soon as possible . I recommended so many people purchase pure it but due to the lack of proper service iam fed up of pure it. even now i hope that u will do the needful.
and my mobile no is [protected], and my address is also unchanged for your kind information.

Dear Prakash Venugopal,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Richa Gupta.

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Complaint.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Dear Suresh Reddy,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

hindustan lever pure it filter — no response

Kindly help me in reaching your customer service numbers in Chennai. Am looking to service my water filter since last week am not able reach
Pure-it. Either the numbers are always busy or no response.my model no.is RPM[protected]

Kindly help me in reaching your customer service numbers in gonda zone. Am looking to service my water filter since last month am not able reach
Pure-it. Either the numbers are always busy or no response

my pure it model no is RPM[protected]

PURE IT WATER FILTER — Battery and kit change

Change my kit and battery. Madan Pal.


[protected]

pls urgents basis

Dear Mr.Madan.pal

This is in continuation to our conversation and the concerns mentioned in your blog dated 01st Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 07th Apr 2010 & replaced the Battery(GKB), MFM & Tap & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

MY CUST ID IS [protected]

I HAVE LODGED THE COMPLAINT ON 18/07/2010 FOR CHANGE OF BATTERY AND SERVICE OF MY WATER FILTER BUT TILL DATE (i.e. 09/08/2010) COMPLAINT IS NOT ATTENDED. NO ACTION HAS TAKEN FOR SOLUTION OF COMPLAINT. I HAVE REMINDED VARIOUS TIMES BUT ONLY SAYING THAT WE WILL SORT OUT YOUR PROBLEM SHORTLY.

PLEASE DO THE NEEDFUL.

My customer id is [protected]. I have given a complain that in my purifier there are white particle in the water, i am continuously giving a complain to ur reprsentative who is receiving the phone call but he is not taking any action. it is going on for the last 10 (ten) days and even today i m not getting any positive response from ur side.

Very poor and unprofessional service provided by service engineers. I was told after service i have to pay 680/- towards Germ kill kit and the top filter including the service charge. When this amount was given to service engineer, he started demanding 720/- Rs. When we asked him why he was charging extra money he told us every body pays him. When he realised we are not going to give him this extra amount he told us in future we wont receive any service and also said he could have taken back the product with him with out fitting it. For the past 2 days i am trying to place a complaint and telephone representatives put us on hold and till now no action is taken for this rude behaviour from service engineers. why should we go through all this crap just for buying this product.

hindustan lever pureit — VERY BAD TO DEMO ETC

I HAD AS PER THE SYSTEM IN THE NET CALLED UP THE KOLKATA CALL CENTRE NO FOR DEMO AND PURCHASE OF IT LAST WEEK, SOME PERSON PICKED UP THE CALL TOOK DOWN MY ADDRESS AND PHONE NO AND TOLD ME THAT IT WILL BE DONE TMRW AFTER 2DAYS I AGAIN CALLED UP AND THIS TIME A LADY PICKED UP AND AFTER SEEING MY NAME LOGGED IN THE SYSTEM APOLOGISED AND SAID THAT DEMO WILL BE DONE ASAP.TODAY I GOT A CALL FROM THIS NO [protected] IN GUWAHATI THAT THEIR WAS NO STOCKS AND DEMO WILL BE DONE TODAY, ASKED TO COME AT 12.30 IN THE AFTERNOON BUT NO ONE TURNED UP.

IT IS VERY UNBECOMING OF A CORPORATE LIKE HLL TO TAKE PEOPLE FOR A RIDE, I TOOK LEAVE SO THAT THE SAME CAN BE PURCHASED AND COULD WATCH THE DEMO.

IF THIS IS THE WAY BEFORE PURCHASE THEN ?????????????

AMITABH HAZARIKA
GUWAHATI, ASSAM
[protected]

Pureit(Hindustan Lever) — Inefficient service

On the persuation of the above company's reps we bought a Pureit water purifier. They professed that they would give any service within 24 hours, on a call from us. I ordered a germ killing battery kit on the 9th June 2008, but till date they have not supplied it. Many phone calls were made, they say, they will supply it today itself. This morning also I made a call to their office and they said they would supply today.

Can I file a case against this company in Consumer form due to their inefficient service and negligence and asking for compensation for the mental agony and tension we passed through these days. I will be helped if you could provide me the address of the comsumer where I could submit my complaint.

Thanks a lot.

I totally agree with this
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I want to purchase the product have asked for a free home demo on Thu i.e 5th June 2008 . I am contacting the call centre almost daily and they reply back saying that we are sorry for the inconvenience and the sales representative will contact you soon, but till today no one has even cared to call me. It seems that the company is not taking it seriously and do not want to sell their product or they do not have sufficient Stock.
If anyone could let the Sales Mangers Know about the inefficiency of the sales executives it will help to maintain the goodwill of the company

they such a useless team in chennai i have gave a call before a moth for replacing of batteries and gave 4 calls each week but still they say we replace the batteries within next 3 working days . still i haven't received a battery from pure it .they service truly stinks. they put up stalls in streets advertising their product but their service is still bad.

I would like to get a job in your company.

I totally agree with the views expressed against pure it.
for the battery refill we have to call hundred times. but no response. They make us to go to pillar to post.
but what is the purpose of these mails.
we have to drive them out from the city corners when they demonstrate their product.
the tap is so bad that it came out within a day.
Go and see the pure it. you can see a improvised wooden stick hooked on to the tap - everywhere.
what is the hindustan lever officers are doing?
s nagarajan

same compliant as battery is not avilable in bangalore itself. i thout of purchasing one for my rooral home but now i do not want to.

boss the pue it service sucks simply i have tried the sales representative number 100 times but I am unfortunate to have contact with him, actually i want to replace my battery but don know from where i cud have this, I live in Meerut U.P SORRY TO SAY PURE IT GUYS UR SERVICE IS TOO BAD I DONT KNOW HOW THE COMPANY LIKE HLL CAN DO THIS TO CUSTOMER IN THIS PERIOD OF CUSTOMER ORIENTED SCENARIO.

i want to change the battery of pure it but i donot know my customer id thats why customer care donot want to help me and also my local dealer. plese tell me how can i change the battery. i m living in nadia district at ranaght.

Same problem related to battery replacement. After continious followup still I also not received new battery very very poor support from pureit

I went to Kukatpally, Hyderabad, A.P branch on 18 Apr 09 to get a battery kit of type 3 water filter, and found that the kit was not available. The guy called up somebody and gave my no promising that the battery kit would be delivered on 20 Apr 09. It is not delivered finally I called up the toll free no and lodged a complaint on 22 Apr 09, no is C[protected] and its not yet delivered. I found cheated by taking your water filter. The services are very poor. I am going to cunsumer court regarding the delay in sending the battery kits. My kid fell dangerously ill due to the water to which your battery kit expired and new one could not be replaced in time due to your negligence. This is my promise to take compensation from your company.

My experiences are also same. Every time I called Customer Care there x, y & Z picks up the phone after keeping you on waiting for 5-6 Min. Every time they provided me one registration No with a commitment that the KIT will be delivered within 3 working days but unfortunately those 3 days never came. I waited till 15 days & then I got one contact person no from my friend. That person replaced the KIT. The CUSTOMER CARE CELL IS A BUNCH OF JOKERS & CO. IS MAKING MONEY SHOWING THE CIRCUS IN THE ELECTRONIC MEDIA.
I should advice people not to BELIVE on the PROPOGANDA BY THE CO. else they will suffer like me for after sales.

Irresponsible Customer Care Monkeys sitting on computers and xxxxing the company's golden business opportunities. Not bothered for client’s health at all. This is something very very serious.

I have to make so many phone calls & beg to get battery Kit from 4th May 09 till date but could not get one.

ID [protected]
C.No: S09/MUM[protected]/5/09),[protected]
& S09/MUM 1469/[protected]/6/09)

If management throws out 50% manpower, they can reduce 25% product cost & make double profit too.

SUN BATTERY & ELECTRONICS — Replaced the product

On 23.6.09, we went to buy an air cooler, Sun Battery & electronic showed us a product which of Fan cooler(Delhi made) but the product was not ok, so they told us in the evening they wil send a fresh one.
11 at night they had sent the Fan cooler which was the same one they showed us and told that it was not ok.This is cheeting for me. thank you.

I want to change the battery of pure it but i don't know my customer id thats why customer care don't want to help me and also my local dealer. please tell me how can i change the battery. i m living in Ghitorni, M.G.Road, New Delhi.

You send me mobile no. of your local dealer.

Pls taken the action.


Ankit Kumar

HLL WATER PURIT — BATTERY EXPIRED

BATTERY EXPIRED PLEASE CHANGE IT IMMEDIATLY MY ADDRESS AND PHONE NO.

M.S.MANIEVANNA
313, 3RD BLOCK, MUGAPPAIR WEST CHENNAI
MOBILE NO.[protected]

hindustan lever pureit — delay of battery replacement

I orderd for hindustan lever pureit battery kit and wire mesh on 10th August.Till 25 th August they never replaced my battery.I am calling customer care regularly simply they gave me reason customer unavailable but service person never contacted me.My customer id is [protected].Each time while ordering for replacement same problem continued not even me my neighbours are also facing the same.Please give delivery as soon as we place order.

Hello,
Good day!
I have obtained your name and address/ contact information from the Internet.I find that you deal with the Mesh.
I am glad to tell you that this is Lisha, from Shijiazhuang City Jilianxincheng Industry & Trading Co., Ltd.
We are the manufacturer and exporter of the wire and wire mesh.
We have made the wire and wire mesh for more than ten years.
We get so many experiences in exporting.
We know what kinds of the quality the buyer from different countries need.
I can provide the goods as following,
Chain Link Fence & Fencing
Farm Fence
Welded Mesh
Stainless steel wire mesh
Fence post
Barbed Wire and Concertina
Hexagonal Mesh
Expanded Metal
Perforated Metal
All kinds of wire
(The material can be Iron Wire, Black Annealed Wire, Stainless Steel Wire, Galvanized&Hot Dipped Galvanized Wire)
If you have the needs of any products I provide. Please don't hesitate to contact me,
I will send the most competitive price to you.
In order to make our communication more convenient and faster, could you please add my MSN message / Skype into your list?
MSN Message：[protected]@hotmail.com
Skype: lishajiao
Hope we will have a nice talking on MSN Message / Skype.
Thanks for your kind cooperation in advance.
Your kindly reply I will be highly appricated.
Thanks & Best Regards,
Lisha
Sales Manager
Email: [protected]@gmail.com
Tel:[protected]
Fax:[protected]
Website: www.forwardmesh.com

Dear Ankit Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I'd purchased a Pureit 10 days back. Believe it or not, a lady had come to our place the very next day. She'd explained everything very carefully and listened to all queries from my mom and my wife. My wife had some problems regarding handling it the other day, since water was flowing out of the system. She'd called at the local CSR unit at Baghajatin, Kolkata. Again, a gentleman had visited our place sooner than our expectation. Now, we don't have any problems and we're drinking clear & safe water each day.

12 days before i call to hindustan pure it custumer care, to order for 2 battery set.
there gave me my order no.2250L. they told my with in 72 hours we change the battery.
but untill now not a single person is not responsing my call.

I absolutely agree with you.

This is got to be the worst service ever!! i am yet to get a microfibre replacement for my pureit. i simply cannot believe HLL -- a company i thought had high standards actually turned the whole process into one big joke - be it sales, or after sales or customer care - the worst ever!! and pureit team, i did post a complaint even in the addresses mentioned. no reponse. i thought of recommending it to my friends when i first bought it, now i wouldnt even DREAM of it.

Vidya - [protected].

worst service ever! I want to get my battery replaced but they keep asking me for some serial number. Which coincidentally is written on a sticker at the base and has long since faded out. and now without the all precious serial number they REFUSE to REPLACE the battery even though the damn product couldn't have come from anywhere but their company! what the hell? is there a large black market for water filters that they absolutely NEED a serial number before replacing the filter battery??? I'm staying away from these [censored]s and ALL their products in the future!!!

Dear Mr. A.k.divakar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr Sanjeev,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Subhasmita Majumdar,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear MR. Agha Sher Ali [,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

After 6 days there is no response from HLL Pureit side for battery replacement after committing 2 or 3 days...

My Requested no is S10/DLI[protected]

non delivery of gkb- even after 10 days of placing order calling customer care daily and each time waiting for 10-15 mins to get in touch with water expert and conveying my difficulty as i have small kids in my home. i wasted almost 200/- Rupees calling these people but their careless attitude towards providing quality service to customers is shameful. dont give promises which u cannot keep. keeping in mind ur service i will never recommend my friends and family ur product. your service is pathetic, disgraceful and ur company is not worth to exist in the market.

G.ANAND
[protected]

hindustan lever pureit — Abnormal Delay in Serving

I have a complaint against the company for not servicing the cleint. I have booked battery kit on 11th May 2010 but till date (20/05/2010) there is no sign of deliverining the battery kit. I am put into trouble becuase of delay in delivery of product. I am forced to purchase water for drinign on daily basis. Further to this I have registetred a complaint on 16th May, 18th May and 20th May 2010 and pleased for supply. Everytime I call up call center, I receive a ready made answer, that complaint will be elevated to higher authorities and you will be serviced within 48 hrs. God knows when I am going to get serviced. I am planning to visit consumer forum and as well publish it in media about the bad service by hindusthan liver.

Shivanand Aparaj
[protected]

I STYRONGLY AGREE

this product is , this is such a big companysuch kind of irresponsobility is not expected from it. from last 1 month we are asking the agent of hindustan liver pure it to please replace the battery of our demo but no reply nothing is coming from their side. every time the say sorry, apoligies for there delay in rendering service on time but such a irresponsible people they are shame on them...

Yes ...I agree this comment since I'm facing the similar water filter mesh problem for the past one month and these call center peoples are always tell some lame excuses to escape at that moment. Later wards whenever we recall them they start from day one's history. It makes too much of irritation to recommend these brands to others.

A Highly irritated pure it customer

K.S.Raja Saravanan

Hindustan Lever — battery change

I bought a Pure It about four months back. Battery of the said Pure It got finished. Battery is a main part in this product as if battery gets finished then the filtering gets stopped and nothing happened. I ordered for the battery about a week back and on daily basis I am following with the company. Every time I am getting reply that I will recieve the battery today but nothing happens. When this company sold the product, their reprentative came to my home for giving demo in 2 hours and now nothing is moving. My order number for the battery is S10/DLI[protected]. My family is drinking water without filtering and it may casue health problem. I do not why companies sell this type of products for which they do not have customer support system.
I hope that with this complaint something will happen in Hindustan Unilever and they will act upon it.

hindustan lever pureit — Horrible Customer Service

I have ordered a Germ Kill Battery for the Rs 2000 Model on 6/10/2010 with Detail S10/APY[protected]. On 07/10/2010 I received a message to my Mobile [protected] that Delivery of your order done. As delivery was not done I sent a Reply message "GKB 0" as stated in the message. Since no response I complained on 12/10/2010 to the representative on phone & Complaint Nbr was C[protected]. On 13/10/2010 again I received message "Complaint C[protected] has been attended". As nothing is delivered, Again I complained on 13/10/10 & a new nbr C[protected] is given . Again I received message on 14/10/2010 "Complaint C[protected] has been attended".
They are trying to fool the Customer. Even after a week it is not delivered & nobody is contacting me. Every time when I call the nbr "[protected]" I am loosing around Rs 10 on phone call too. Their automated phone reply will take ur time & some one pleasently welcome u by "Good Morning, Shubh dhin etc" & will promise to deliver in 24 hrs. Their after sale Service is "VERY HORRIBLE". I am still waiting for the delivery... THE FUNNIEST THING IS... AFTER SENDING FALSE MESSAGES TO MOBILE & WITHOUT DELIVERING THE PRODUCT THEY ARE ASKING US TO SEND FEEDBACK ABOUT THEIR SERVICE !!!!!!!!!!!

Binu S Pillai
[protected]

Finally after complaining through this site & also in Pureit wesite, it worked. Today, ie on 19/10/2010 by 11.00 AM the technician came to my house & replaced the Battery kit etc. ( My order date was 06/10/2010). It took 2 weeks !!! Also money is lost when calling their customer service number which is supposed to be Toll Free. Thanks to Preit team

can somone give me cell no. of any executive or officer, who can answer my query

sir i am bhupinder singh from amritsar, punjab. i want to replace my bettery kit. but as usal i don't know about my cust, id.
sir my questoin is that why your company not provided bettry kit in distributor office.
and our city districutor change their office. pls also give my our distributor or company showroom address(Amritsar) for futther inqury.

regards
Bhupinder Singh
[protected]

we hav not come across the worst servies like this...
we thought hindustan lever was a reputed company...
we hav requested for replacement of filter months back but still we r awaitn
i hav my own doubt with this type of service how long hindustan lever exists in the market
atleast now we hope the management considers this as a serious complaint an take immediate action...


regards
Gopal

hindustan lever pureit — failure in service

Mere pass hundustan liver ka water purifier hai main samay samay par us ka jarm kit badlwate rehta hun ab ki baar main ne 4 june 2011 ko [protected] per fon kar unhe jarmkit ka oder kiya company ne 2 dinon ke bhitar jarm kit dene ka wada kiya mera oder no 470409 hai .2 dinon main mujhe jarm kit nahi mila to main ne 7 june ko fir company ko fon kiya unhone fir ashwasan diya ki aaj sham tak aap ko jamkit MIL jaega magar nahi mila main ne 8 june ko fon kiya aur lagataar 9 june 10 june 11 june fon karte raha au company sirf aashwasanhi dete rahi mujhe aaj somwar 13 june 2011 tak jarmkit nahi diya gaya.Pradushit pani ke sevan se mujhe diriya hogaya ulti julaab horahe hain ghar ke dusre sadassy bhi jullab ke shikaar hain.Hamen svach pani kharid kar pina padraha hai.Company apne viggyapan men 10000000.00 ek karod ka sefty challenge deti hai.Company ka dava jhuta hai comany logon ko bhramit karti hai aur dhokha derahi hai.Company seva men kami ki doshi hai.Mera aap se anurodh hai ki company ke khilaaf sakht karvai karen aur harjaane ke roop men mujhe company se 10000000.00 ek karod rupay dilvaen.

hindustan lever pureit — battery kit

hI.....


I M VISHVAS PATIL I WAS BOOKING BATTERY KIT ON 8 OCT 11 PURIT HELPLINE CC TOLD ME YOUR BOOKING DELIVER ON 10 OCT 11 BUT TILL NO ANY CALL OR ANY RESPONSE FORM CC

MY CUSTMOR ID IS [protected]
BOOKING NO 948091
COMPLAINT NO[protected]


ALL HELPLINE CC ARE HOPLESS

MY PERSONALY REQUEST TO ALL DONT BY PURIT

AFTER PURCAHSE SERVICE VERY POOR

Recently we purchased a pure it water filter after 2 months
It started leaking and there was a crack at the bottom.
The quality of the material used is very poor

Dear Tarun Bhattacharjee,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

hindustan pure water filter — purchase a new filter

Hello Sir/ Madam
i want purchase a Hindustan Pure Water Filter and i dont know where is ur shop or Procedure so plz help me and if it is possible, plz provide this Water pure Filter at the Following Address:-
Narender Singh S/o Sansir Pal Singh
H.No.150, Ward No.07, Town - Daurala,
Dist- Meerut, U.P 250221
Contect No.
[protected]/[protected]/[protected]/[protected]
plz reply soon
ok thanks

Dear N.P. Singh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team