[Resolved]  Hindustan Lever Pureit — Quality of water- not pure by any standard

R/ Sir,
As per your adverise in various news papers, I have called on your phone no. [protected] thricely on 28/29.06.2008. Each and every time your representative asking me so many question for which i replied sincerely, and given my telephone no. [protected] and residant Adress.

It is regretted to point out that no body turn up for demo of your pureit production till date.

Kindly let me know what is the contact no. of your representative in Nasik city or my pin code no. 422 101.

If you are able to send your demo representative to my following address I will be grateful to you.

My adresss is as under: DASHARATH P. MHASKE,
SNEHADEEP, PARVATIBAI NAGAR,
OLD SAIKHEDA ROAD, NEAR
NARAYAN BAPU NAGAR,
NASIK ROAD- 422 101. PH.[protected]
MOB. [protected]

MSB[protected] ******* Quality of water- not pure by any standard

Hi,

I am a resident of Andhra Pradesh and I have purchased Pure IT water filter 3.5 months back.
There are problems since day one:
• The lower chamber had some scratches on it.
• From the second month onwards the water started turning green. Initially I thought it was a problem with my cleaning during the starting days the algae used to form once in two weeks there after the algae started forming every alternate day which made me curious and I enquired my neighbors if it was the same problem and they told no. So I had raised a complaint for the first time.
• The customer care person came he cleaned the lower chamber and the tap and he informed me that if the problem arises then he will replace the lower chamber.
• He charged me Rs.55 for replacing the upper white filter.

For four days the water was fine and on the fifth day the fungus started forming in the lower chamber. So I had to complaint again and I clearly mentioned in my complaint that the water is turning green and need a replacement.
Today the customer care person comes to my house and he just sees the device from a distance and says that “The device needs to be replaced”.
So, he called his manager and informs the same. The manager asked us to wait for ten minutes. After ten minutes he gives me a call and asks me to call the customer care executives again. I stated him that I have already registered a complaint then why should I call them again…..his answer was “there is a difference between Fungus and Algae”.
He asked me call [protected] and inform them that algae is forming in the base chamber.

But why should I call you people again and again…………..it’s your responsibility………….its not about giving advertisement saying One Core and all that prove it in your device.

My husband, my kid, and myself all three o[censored]s were suffering from fever because of the water infection. I do also have all my Medical Reports stating the same.
Once we stopped using Pure It everything was fine.

If no action is taken then I know how to handle it.

Dear MR. Doodi Lavanya,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hi,

I am a resident of Ranchi Jharkhand and I have purchased Pure IT water filter dated on 13.04.09 . Customer Id – [protected].

There are problems since long time :

• From the third month onwards the water started turning green. Initially I thought it was a problem with my cleaning during the starting days the algae used to form once in two weeks there after the algae started forming every alternate day which made me curious and I enquired my neighbors if it was the same problem and they told no. So I had raised a complaint for the first time.

I am continuously trying to call your customer care No. [protected] also but it’s not working .


If no action is taken then I will take you to the consumer court.

Thanks
Sabita

hello Pureit Team,

I still not received any solution and waiting for revert ... Very bad experience
I am very surprised the way u people are worked since 72 hr i am not received any revert from ur side ...

Thanks
Sabita
Customer Id – [protected].

CALLED UP CUSTOMER CARE CENTRE MANY TIMES REQUESTING TO ATTEND COMPLAINT.FOUND FINE MUD ALONG WITH GREEN ALGE IN THE TRANSPERENT SECTION. NO ACTION TAKEN TILL DATE.

ONE COMPLAINT ATTENDED WHERE IN EXECUTIVE AGREED THE ABOVE PROBLEM, AND FOUND BY HIMSELFSTAGGNED MUD SETTLING AT FINAL SECTION OF PURE-IT.

Water is not filtering.

My Hindustan Unilever Pureit is working defect and water supply is stooped.
Please resolve it
thanks
Ram Bachan