| Address: | Mumbai City, Maharashtra |
I would like to bring into notice the fraudulent marketing strategy executed by Hindustan Times. I've subscribed to Hindustan Times in August 2012 bearing coupon number - 8001278.
I was promised a DVD that would be delivered to my address mentioned in the subscription form (note, the form did contain the DVD option to be selected). Till date I'm yet to receive the DVD.
After giving up on waiting I called up their customer care and spoke to Shubhangi regarding this on April 16, 2013. She said this would be resolved soon. Later, I submitted a written complaint to Hindustan Times on id [protected]@hindustantimes.com on April 17, 2013. I do get a response from Pradeep confirming me of this issue and also ensuring that this would be sorted out soon. After seeing that this is going nowhere, I again give a series of calls/mails on May 7, 2013; June 11, 2013; June 26, 2013.
All the customer care executives say that it would be resolved soon.
The question is, how soon? How many more days should I wait for my DVD to arrive? Should I wait till my subscription period expires and then hear from the executives that, "Sir, your subscription is no more valid." If the newspaper is not able to deliver the promises, then they should STOP using such fraudulent means to acquire/retain customers/readers.
This situation makes me think a hundred times before re-subscribing after my subscription expires. Was this information helpful? | 
Hindustan Times — Misleading & Fraud by Hindustan times agent
Dear Team,I have registed for Hindustan times last year by paying 249 for 2 years subscription via chq number 516591 of DNSB bank, same was debited from my account on 4th August 2011 againts HT media,
The agent told me that i will be getting coupons for 1 year with in 1 week and post completion of 1st year the 2nd year coupons will b send,
however the year has crossed till date i havent got any response hence i contacted HT media, i was told that the agent has miss guided me an they are receiving such complaints from customer, they only "Sorry" for such fraud and misleading by no acton or compensation to customers, they do not have any escalations matrix for such case by the only word Sorry.
Even at the Vendor Mr. Rajendra Yadav confirme that the offer was for 2 years.
Please send these complaint to HT media for necessary action and i want my 2nd year subscription whcih was commited by HT agent,
Details:
Subscriber: Deepak Nikam,
ID: R0010627
Coupon No: 4010094
Scheme: HT @249
Regards,
Rakesh Nikam
M-[protected]
[protected]