[Resolved] Hindustan Times Newspaper — Poor / irregular service by vendor
I have been a subscriber of the Hindustan Times newspaper (Scheme of Rs. 199 for 1 Year) offered by their Executive. Ever since I got my subscription almost an year back, I have been having issues of irregular delivery of the newspaper by their local vendor. Despite my repeated follow-ups and complaints to their Customer Care and Sales team, the situation hasn't really improved. At times the vendor doesn't deliver the paper for 2-3 days in a week. I noticed that this happens when the paper is likely to have a good circulation in the open market, like day after Ayodhya verdict, day after India blanked Australia 2-0 in Test cricket, day after CWG ended,etc. Since the local vendor knows that I have subscribed to HT newspaper thru the Annual Scheme and have Coupons for each month, he will get the money in full from HT even if he doesn't supply the paper regularly.
Since the Customer Care / Circulation Dept.[protected] has not been willing to look into this matter, I somehow managed to approach their local Area Sales Manager, who promised to look into the matter. In fact, he requested me to approach another newspaper vendor in my locality, though he would know fully well that these vendors fiercely guard their respective territories and avoid internal feuds between themselves. However, I did approach couple of other vendors from nearby localities but was each vendor refused to supply me the HT paper, being out of his "territory".
Now, with no other option but to suffer till my subscription expires later this year, I decided to write this feedback / review for others to read and be aware of the callous attitude of one of the largest media houses of our country. It is really disappointing to get such poor service from HT. I hope other readers will be prudent not to subscribe to HT thru their Annual Scheme etc. and continue to buy their newspapers from the vendor stalls.
Complaint marked as Resolved Aug 13, 2020
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