PureIT / Hindustan Unilever Complaints & Reviews

The flow of water from tap is very slow. Kindly change the tap or repair.

Narinder Pal Singh
59/6 Industrial colony
Govind Nager, Kanpur
Customer ID No. [protected]
Description : Pureit-M05 IWPSMaroon
Device Sl No. RPM[protected]

i've placed an order for a carbon kit for my pure it on
may 24, 2008 at chennai office phone no[protected].
till date no response . whenever i asked about the status, i was replied that i will get today definitely, but till this time i didnt get it.ph. no [protected].

The water purified by your product is having value 770 when put MCD supply water of Hudson Lines(kinsway camp Delhi -9) into this purifier having TDS value of 286 itself.So instead of further purifying the MCD water it further increases the TDS value of water finally coming out for use which anyone knows that such water is unsafe for humans.Furthermore its sales agent makes certain claims which the company explicitly does not state anywhere and one can only get to know whether this purifier removes hardness of water or not only when you remember to ask this question to the sales agent about it.In my case sales agent(Anil Sharma) who came for demonstration told that to great extent it does remove hardness of water if not 100% and MCD water of my area is not that hard also so i will not be having any problem related to product.He, thus, makes false claims about removal of hardness of water which company's call centre and other sales agent(as told to one of my friend who purchased it last year) that it does not remove hardness. Also agent was in a hurry to go away after litlte explanation and installation of the product and more eager to pay for its price that very moment which I deffered till next day after talking to TSO of my area and next day he came much before the agreed time to take the payment in order to finalise the deal and thus to receive his commission soon from the company.I want to know as to why company claims its water to be 100% safe and at the same time does say that purifier does not remove water hardness at all and at the same time allows its some of its agents to make false statements on water hardenss on behalf of it.If this drama continues your product and company will be taken by consumers to consumer court to stop your unfair trade practices.Further the people who attend consumers queries at call center equally harass the alrady aggrieved consumer by either disconnecting the phone line or making us hold for long and subsequently cribbing about the consumer over the phone and thus irritaing the consumer more.so the entire case which can be instituted against your company in consumer court will be of false representation of the product about its functions by the company and its sales agent and deficient services.Look into the matter soon or compensate its price.

I have made a call to customer care for Battery replacement on 27/05/2008 and was promised that the battery will be replace within 3 days. After 3 days made several call to Customer care and learnt that an Invoice is raised but there is no service person to deliver the battery. After continous calling I personally went to the Pure It office on 03/06/2008 in Tambaram and spoke to the people reagring the delay in the battery replacement. I was promised that on 04/06/2008 the battery will be replaced.

Today after completely dejected by the service I'm getting trying my last attempt on logging a complain. And if doen't works then I have to go for some other product. This is the first time I'm facing such problems and service perople are least botheres on the need for the battery replacement.

I vasanth rayalu.v ordered for battery kit replacement, till date I haven’t got any thing from your end not even phone call.

Still I don’t understand the real problem every day I am talking to your customer care people every one telling every day one one problem so look in to the matter.

If the same service continue………. People will decide not use your product and I will forward the same to people who I know.

This is not the way to behave with your valid customers.

I placed a mail to you but there is no reply from your end


Hope you will understand the issue and do the needful.

vasanth [protected]
[protected]

Hi,

id no [protected]
costumer not getting proper response your end regarding request for change of the battery dt 26-05-08 but till date no action
As a my personal request pls send somebody to my home and take bake to your product its no use for me & family, because of poor service we are getting your end

Thx
Sagar Chavan
(Sakshi Chavan)

good after noon sir,

please provide new battery for pureit water filter.

from:
Laxmi Reddy,
Plot No:28, sy.no:52,
Devyanagar road,
Narapally, Ghatkesar,
Ranga Reddy Dist.
Ph:[protected](p). [protected] (r)

Sir,

i have ordered for tap, which was broken 20 days back, two times i phoned them, they are telling if you have contact number only they can give the service, other wise cannot give the service.

my land line is not working and it is out of order. i called from public phone they are not responsing properly.

Hi,


MY CONTACT ADRESSES
K.GUNASEKARI
No19/2 Ananthi appartments
West mambalam
Chennai-33


This is Dhanesh hear My SKU Code :WPRM142, last year i have made a Request for my PURE IT tab need to be changed on (08.10.2007)I did't received single Reply Till the last weak(19.5.2008), Again i have Called up one more Request for changing my Battery kit, and Tap till now i didn't received the spare parts, 21st i have visited the service center @ Ashoke Nager branch and they are saying that Spare PART NOT AVAILABLE, with out having the SPARE PARTS for past One year, how come your selling the PRODUCTS ?...


PLEASE LET ME KNOW THE STATUS,

OTHER WISE PLEASE TAKE BACK THE PRODUCT BACK


Thanks Regards
K.A.Dhanesh
+[protected]...

I don't know whether it was my mistake/not by attaching myself with a brand like HLL by purchasing a PUREIT water filter, (Custumer ID-[protected]). I am to replace "germkill bettery kit" for last 45 days. Got your [protected] engage for 5/6 times, at my own expense & after getting my requirement registered with you for last 25 days we are yet to get any response from your side. I am not interested going to your place for replacing as at the time of buying my self only looked at HLL.

I have been reqesting the company through the customare care for a replacement of battery kit and have not been delivered one as of date.
The serveices are the worst i have experienced through out my life of 39 years on this earth.
The customer care phone numbers are always busy.
If by luck you get through the number yu will have to tell the boy or the girl the whole episode.
They would ask for your customer id or mobile no. then make us wait for 3-5 minutes then a appology from their end followed by the same episode (we have said to them) repeated by them to us.
Will again ask us for 3 working days for action to be taken... but i gaurantee no action will be taken!!! we will have to break our head and repeat all of the above again...
This has been happening to me fro the past almost 01 month... no results as of date.

will somebody look into this plaese.

R ravichandran
[protected]
Chennai

I am R Ravichandran from chennai.

I have a pureit water filter at my home a product of Hindustan Lever.
My customer id with the firm is 55514623. I had requested for a battery kit (Filtering unit) on 6 May 2008. I was promised to deliver the same in three working days. Since I was delivered the product on the date promised, I contacted the call center for @ 04 times and still have not found a result.
This total shows how this organisation is disfunctioning, no discipline, not customer friendly, inspite of reminders no action taken. When they need the product to be sold they make promises which are never met by them.

I am approaching the couurt of law / consumer court to file a complaint on this organisation for all the kind of tourture I have been facing. I am approaching the law to claim dammareges against the company.

My family and me have been drinking water from various other sources though we have a special water filter of hindustan lever (pureit) I request all of them reading thrugh this mail to rise up to the occasion to support me against the company.

Thanks in advance to all

R Ravichandran
[protected]

broken the tap & Battery replace.

address
Room No.4/6, Sunita Estate, Village Road, Bhandup (West)
Mumbai- 400 078 [protected], 25664807.

I placed an order after reciving a mailer from Ponds. This was an offer which offered me the Ponds age Miracle for Rs.199 each as a special offer. I placed the order for 6 units on the internet through the link mentioned on the mailer. The link was http://www.onlinedeals.in/ponds. This order was placed in Oct 2007. So far I have recieved only 2 units. And I have made several calls to Unilever's office but all in vain. There is nobody who can sort my problem. Everytime i am made false promise but doesnt help. Thius is my final resort. I want people to know that company like Unilever also CONS. They are sitting with my money and just no one is taking responsibility to deliver my products. Can you please do something about this?????? Please HELP!!!

I am using pure it water filter for the past one year. I have placed complaint one month back to change the battery and also to replace the broken. Every day I used to call him and I was getting a reply that it will be attended immediately. But till date no one has visited my residence for this purpose. On 21st April, I spoke to Ms Anitha and requested her to do it at the earliest as I had complained long back.

I never expected this from a company like HLL. Would the concerned authorities look into it. ?

i have purchased water filter about a year ago i suppose my contact no is [protected] as my tap was broken i complained about it last week of January 2008 since then many complaints has been raised but there no use every time i call up they give some complaint no and assure to be rectified within 48 hours or they just they hang saying that there systems got hanged so we caanot check up your data.

Atlast i have given one more complaint before mailing to you my complaint no is C[protected], please look into the matter and when it will be rectified.

Srikanth.

Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.

But the person doesnot turn up in the evening, with the result we need to wait for him at home.

We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.

I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.

From:B. ELUMALAI
PLOT NO:40A, VAITHY NAGAR,
POONAMALLEE, CHENNAI600056.
H/P.No.[protected].

I have purcharged pure it last 2 year's back.
I have so many time complainted customer care. But no response at pure it. I am again contacted Store incharge Mr.Suresh babu mobile.[protected] four month ago he also very useless. Technician Mr.Chandru attented first person and Second person Mr.Sekar [protected] he had broke the inlet botton tube. And so many people I have contacted customer care nobody attend my complaint. I am very upset. Now again contacted Umbrella sale person at poonamallee, parry, Gpo Parry, T.nagar, collector customs office chennai -1, chennai trade centre nandambakkam, Month feb08 at trade fair at Island.All complaint entered in register.

Pls need the solution.

Thank & Best Regards
B. ELUMALAI

I am using this water filter form past 1 year the product is excellent, but i have booked for their battery kit for replacement i called their call centre no. [protected] they told they will deliver within 3 days but i did not get battery kit i called their call centre several times but my effort is fruitless.