Home Loan — To reduced rate of interest

To,
Home Loan Department
ICICI Bank


Find reference to below mail of 99acres.com. Amazing thing to know that icici bank doesnt feel like clearing the customer that the same 0.5%swapping charges for existing loan is wrong and exact charges are 1.75%. Seems a cheap and bad way of treating existing customers.

I have a home loan (Account No LBNOD[protected])taken in 2006 and have been regularly paying instalments taking the burden of increased EMI's whenever bank raised its interest rates.

I had approached the JB Nagar-Mumbai branch on 27th April with the new read from 99acres.com that paying 0.5% can get swapped to reduced interest rates of 9.75% till 30th April. I am amazingly told for first time by your executive at branch that the news is wrong and such offer was till 31 March only and there was no need to inform the offer as told by executive.

If as a customer the bank feels no need to pass on the benefits but burden everytime of increased interest rates. I morally feel to stop paying/defaulting my instalments unless the bank appolgizes for its mistake and gives me the reduced rate benefit as per below news of 99 acres.com because bank has not given any statement or information to the customer of the same. As a responsible bank need an urgent attention o this matter.
Regards
Ravindra Pratap Gupta
Mumbai
[protected]

Note: Forwarded message attached

-- Original Message --

From: "99acres.com" [protected]@99acres.com
To: [protected]@rediffmail.com
Subject: ICICI Bank Lowers Home Loan Rates