[Resolved]  Home Loan — unnecessary demanding money against their fault

Sub. : Loan Account No. 13697381

Sir,

That, I would like to rewind the story related to the above loan which was taken through your Indore office, Indore towards purchase of a Flat.

That, I was determined to purchase a flat in the year of 2007 and during that period an Agent of your Citifinancial, Indore approached and converse me that he is eager to help me by providing immediate loan from Citifinancial (I was not interested in private institutions and the name of your firm was hearing by me first time, on that day). He further stated that for immediate processing of the loan /documents a sum of Rs. 15000/- is essential as commission as well as he also stated that out of this amount, some payment will have to provide to some senior officers of the branch. I have agreed his proposal since a flat suitable for me was on sale hence I have to make an immediate payment to the property owner. I have started to arrange required documents demanded by your Agent & Officers.

That on 28.11.07 I have received loans of Rs. 222246.60 vide your cheque No. 673020 dated 28.11.07 for which I have provided cheques towards EMI/installment of The Federal Bank Ltd., Indore since my S.B. Account was with Federal Bank.

That in the month of February’2008 I have forced to change my Bank due to inconvenience in smooth operation. On 12.02.08 (after releasing EMI for the month of February’2008 of the above loan, from Federal Bank) I approached your Office at Indore and enlighten the authority about my goal to change the Bank to South India Bank (which is opened near to my residence at Vijay Nagar, Indore). The concerned authority of your office at Indore informed me that they have no problem in the changing the Bank but there is some formality to be completed to swap the Bank/cheque. I agreed with them and on their advice I have deposited Rs. 750/- in cash vide your receipt No. 1015830 dated 12.2.2008 at 10:59:44 a.m. towards cheque swapping charges at Race Course Road office, Commerce house, Upper ground floor, Indore and also provide your concerned authority seven cheques of South India Bank bearing No. 271671 to 271677 vide my letter dated 12.02.2008 and closed my Federal Bank account. I also requested through the above letter to return my cheques of Federal Bank for which your officer informed me that the cheques of Federal Bank will be forwarded to you by mail to the residence address but till date I have not received the same, I approached on various occasions in this regard but no response could be obtained.

That on the basis of above, the next EMI / installment should be released / withdrawn from South India Bank, Indore from the month of March’2008. But due to mistake / negligence of your concerned officers, they again approached for EMI/installment to Federal Bank, Indore in the month of March’2008 but EMI was unpaid since account was closed under intimation to your office vide my latter dated 12.2.08 along with cheque of South India Bank, Indore after providing required fee of Rs. 750/- towards cheque swapping charge vide your Receipt No. 1015830 dtd. 12.2.08.

That yesterday (02.01.2010), I received a phone call from your office that a cheque / EMI dishonoured penalty for the month of March’2008 is pending and advice me to deposit immediately. As narrated above, why I should pay the penalty ? since the negligence was of your concerned department / officers.

That due to the grace of god till today there is no such situation had come showing my account “insufficient fund” then there is no meaning to unpaid any cheque.

I hope the situation are clear to you and will take appropriate action against the negligent officer to avoid any legal proceedings, in this regard.

Thanking & Regards,


Ramesh Panicker
Advocate
Indore
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