Home Town Bangalore — Pathetic service | |
I am an IT professional working in Bangalore. I purchased a furniture set in Jan 08, as agrred upon they where to delvier the product in Feb 08. After several visit and queries i received only the part of the furniture set in April'08. They also not ready to pay the compensation for the delay nor getting the furnitures fixed. This is the pathetic service i ever had... Please be careful in buying items from Home Town... its just a big mall no professional service... they dont even know what is happening within different dept. This is issued in public interest. Was this information helpful? | |
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I placed an order for furniture at Home Town (Fully paid in advance) ; the furniture was delivered at my home after a week with type mismatch ... half part being of my required model and other of God Knows What !! ... and today for past one week I am just struggling to have it fixed ... no one knows what is happening ... they are just irresponsible to customer's complaint ; some tele No they provide for fitting incharge which is always switched off. I am actually repenting for dealing with Home Town!!
I too am having a similar terribly stressful experience dealing with Hometown, Marathalli, Bangalore. Wish I had read the reviews about the store before making any purchase from there.
Want to use this forum to convey clear and loud to my fellow shoppers to please do not fall prey to the Hometown logo of matching or beating competitors' lowest price; you will pay heavily for the few bucks saved by dealing with the delivery of your products.
I ordered an LCD TV, a refrigerator, a geyser and a rocker chair from the store, total amounting Rs. 72, 000/= a week ago and am still undergoing the agony of their highly unprofessional staff (including managers). The entire payment was made in full except for Rs. 37, 500/= for the refrigerator which I paid by ICICI bank (at par) cheque. I had to make innumerable phone calls to Hometown for the delivery of each of the item purchased. This was even more painful as for each of the item delivery, I ended up spending Rs. 1000/= in cab for going to my new apartment in whitefield from my sister's place in JP Nagar.
The ICICI cheque for the refrigerator got cleared on 3/11/2009 still when after my frustrations I went to the hometown store on 5/11/2009 and spoke with the manager Bernard, he told that the cheque is pending and the delivery can only be made when its cleared. Yesterday, upon suspecting this to be fishy, I checked my bank's online statement and was completely shocked to learn that the cheque had long been cleared. When I told this to the Hoemtown manager Bernard, instead of accepting the irregularity on their end and expediting the delivery, he again gave me the same crap namely, "it will be delivered tomorrow". I still don't know when that tomorow will come.
Will share this experience in all the online forums to help protect fellow consumers from a highly deceptive big showroom called "HomeTown".
Thanks,
Shweta
Want to use this forum to convey clear and loud to my fellow shoppers to please do not fall prey to the Hometown logo of matching or beating competitors' lowest price; you will pay heavily for the few bucks saved by dealing with the delivery of your products.
I ordered an LCD TV, a refrigerator, a geyser and a rocker chair from the store, total amounting Rs. 72, 000/= a week ago and am still undergoing the agony of their highly unprofessional staff (including managers). The entire payment was made in full except for Rs. 37, 500/= for the refrigerator which I paid by ICICI bank (at par) cheque. I had to make innumerable phone calls to Hometown for the delivery of each of the item purchased. This was even more painful as for each of the item delivery, I ended up spending Rs. 1000/= in cab for going to my new apartment in whitefield from my sister's place in JP Nagar.
The ICICI cheque for the refrigerator got cleared on 3/11/2009 still when after my frustrations I went to the hometown store on 5/11/2009 and spoke with the manager Bernard, he told that the cheque is pending and the delivery can only be made when its cleared. Yesterday, upon suspecting this to be fishy, I checked my bank's online statement and was completely shocked to learn that the cheque had long been cleared. When I told this to the Hoemtown manager Bernard, instead of accepting the irregularity on their end and expediting the delivery, he again gave me the same crap namely, "it will be delivered tomorrow". I still don't know when that tomorow will come.
Will share this experience in all the online forums to help protect fellow consumers from a highly deceptive big showroom called "HomeTown".
Thanks,
Shweta
I too agree. I made the mistake of purchasing furniture from Hometown in Bangalore (Marathalli).
Although they delivered on the next day but no fitter for 4 days.
After number of phone calls to hometown the fitter arrived. Now a new problem, there was mismatch of wardrope parts. After complaining I was told that it will take 5 days but after 5 days no updates. There is no cordination between them, no one knows what is happening. Every time I call them I get a different reply and which does not make any sense. God knows when i get the wardrope fitting done. Avoid purchasing at least furnitures from this store.
Although they delivered on the next day but no fitter for 4 days.
After number of phone calls to hometown the fitter arrived. Now a new problem, there was mismatch of wardrope parts. After complaining I was told that it will take 5 days but after 5 days no updates. There is no cordination between them, no one knows what is happening. Every time I call them I get a different reply and which does not make any sense. God knows when i get the wardrope fitting done. Avoid purchasing at least furnitures from this store.
I strongly their Management needs to look into this matter and resolve things before it gets bursted.
People should STOP DEALING WITH HOME TOWN>