[Resolved] Home Town — tiles | |
hi, i was impressed by their bathroom tiles collection and placed an order for renovating our bathroom. i found out a thoroughly irresponsible behaviour of their staff to my shock. they do charge an exorbitant amount for their work which i paid in advance. first of all they sent the wrong color of tiles and secondly he had promised to take the remaining tiles back from us as they were the ones who had made the estimation for the amount of tiles required. they later backed out from taking any responsibilty for their fault. i have never seen such arrogance and irresponsible beviour and harrassment of customers in any other store in bangalore. shame on hometown for such behaviour Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
I faced a similar situation as well on 14 Nov 2008. I had purchased a complete wall unit and a center table and when the goods came to be delivered, the driver of the truck misbehaved and screamed when he came to know that the lift in the apartment was not working. Is that my concern? When I called the Hometown guys, they said that there were not informed and now I need to arrange for manpower to get the stuff delivered to my apartment and also pay extra for that, how HORRID can that be !!!
When a stuff is bought then it should be the headache of the Hometown folks to understand how they need to deliver the goods irrespective of whethere there is a lift or not. They need to send adequate manpower and not play the blame game and say that they were not informed of the same. This is absolutely ridiculous.
On the same note, I would say, that I had bought many more stuffs from Lifestyle and there service was par excellence. The goods were delivered and assembled on the same day !!
Hometown is utter RUBBISH and I will never buy anything from this shop anymore and will share the same with everyone I know !!
It was a HORRIBLE EXPERIENCE !!!
When a stuff is bought then it should be the headache of the Hometown folks to understand how they need to deliver the goods irrespective of whethere there is a lift or not. They need to send adequate manpower and not play the blame game and say that they were not informed of the same. This is absolutely ridiculous.
On the same note, I would say, that I had bought many more stuffs from Lifestyle and there service was par excellence. The goods were delivered and assembled on the same day !!
Hometown is utter RUBBISH and I will never buy anything from this shop anymore and will share the same with everyone I know !!
It was a HORRIBLE EXPERIENCE !!!
I totally agree with your problem. I am also currently facing the same problem. I have booked a dinning table the delivery date of which was 01/09/2011 not after several attempt from my end, i discovered that they do not have the dinning table at their godown and asked me to wait for another 1 month. Now i want to cancel the booking and get by entire refund back as i can not wait for 1 month but Home Town Rajarthat has refused to refund me the money and asked me to knock their HO door by providing me a simple email of their HO.
In my opinion, one should not buy any product from Home Town for which the delivery was supposed to be made in future without taking immediately delivery, i would advice the customer not to make the entire payment.
In my opinion, one should not buy any product from Home Town for which the delivery was supposed to be made in future without taking immediately delivery, i would advice the customer not to make the entire payment.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Home Town — Irresponsible staff
Hi all,I am currently fuming with anger at the way i am being cheated by Home Town, Bangalore.
I had made an order for a dresser with mirror(costing 8000) on the 18th of October, 2008. As is usually is the case, they dint have the stock, and they convinced me that the delivery will be made on 1st November, 2008. I paid the money instantly believing them taht they will stick to their word. But to my horror, this did not happen.
I started making follow up calls, almost 5 times everyday, starting 1st of November. Everytime a different person used to answer the call, used to take the advance receipt number of my order, and tell me that since there is some problem with their systems they cannot track the order but will verify and will call me after some time. Some times they would call back, and sometimes they would not. Almost always when ever they called, they assured me that the product will be delivered on the same day. Once a person also told me that the product is already on its way to my place.
Then on 5th of November, i call them up again, and when i got a similar response, i literally bashed up verbally the lady on the other end of the phone and her manager and threatened that i would complain to the concerned department. They fretted and then started making frantic calls all over Home Town and their warehouse department to find out what the problem was. Then they called me back..this time their Customer Manager, and told me that they have only two products available in stock - one is damaged and he other they are not able to track. And now after almost a month after i made the payment he tells me that i can come and choose some other product with the same price and they will do the delivery.
Why the hell would i do that? To be cheated again? I am totally confused now..planning to the shop tomorrow and get this sorted out with the Senior guy. I will make sure that i get my money back.
This miserable experience has taught me a few things...which i think will be helpful for the others also.
1. Home Town only makes false promises for delivery, they are never prompt.
2. The staff is totally useless and there is no coordination between them, When things go wrong, they end up playing the blame game.
Today, i owe that i will never step into that shop again..and will warn all my friends/aquaitances against the same. Hope i have passed on the message.
On the other note, can someone please tell me if there is any way of suing these people? Is there a customer grievances cell in Bangalore whom i can approach and lodge a complaint? Thanks in advance.
Best Regards,
Padma