Home Town — delay in delivery and fasle product given

on 23.01.10 , i had purchased an AC and a chandlier.on the time of purchase they promised that it would be delievered on 25/01 , on aonstant followup by me it was delievered on 28/01.
now with reagrd to chandelier , these are my greivence and need some action on this
1. the product delievered with a delay of 3 days
2. the enclosed packet did not have a booklet/literature for teh way to assemble it. when called they answere back saying you were suppose to take a pic of it while purchasing or call their electrician for assembling and pay him 250/-
3. the invoice no [protected] had one chandelier , 2 wall lamp and 9 bulbs ... they did give 2 bulbs less and now it has been 11 days i have not yet recevied it .
4. Person in charge is not willing to come on the home to undesrtand my issue