[Resolved]  Home Town — Furniture

Address:

Pune, Maharashtra

Hello,

I bought the dining table (Maya) in Dec 2011 from Home Town located in Ishyana Mall, Pune.
1) First of all the Dining table was never delivered in time. The reason given was that the transport is not available.
2) After 3-4 months, when there were some gusts at my home (for dinner) one of the seat broke from the middle and it was a very humiliating and embarrassing situation for me. As the guest could have been injured, but luckily the didn’t happened. When contacted the store the reply was that we will replace, after 15 days follow up the seat was replaced. From that day we have stopped using the dining table because everyone at home is sacred. Man what kind of product is this?
3) All the seats were loosened up and again I logged a complaint and with the follow-ups the fitter came and tightened the screws. But that never remained like that they get loose in two days.
4) Again in the month of Sep I had raised a complaint that all chairs are loose again and this time the screws are falling down. But no one turned up , when we asked for the complaint number the Lady from the store replied over phone, “ Sir, don’t take tension ho jayee ga” , we waited for 15 days but no one turned up. And after this we again called up the store and this time we insisted to the lady that we need a complaint number. Again no one turned up .Even as of today also 3-4 chairs have the loosen screws.
5) Two weeks back as there was no space, I was having dinner on the dining table. To my surprise suddenly on e of the leg broke and I was on the floors on my knees. Both my knee caps were injured and there were scratches around that. For whole night I was in Pain.

This incident happened on Sunday night (21 Oct 2012) and on Monday I went to the store and I wanted to talk with their manager. After lots of here and there finally I was able to meet Mr Amit Tiwari, I narrated him the whole incident, he listened to me patiently and said that he needs one day to understand the whole matter.he directed some people to visit that home and find out what the issue was. I clearly told him that this dining table is dangerous and there is some issue with it. I need a replacement for this piece. I need a steel one and am ready to pay the extra amount , if there is any. He assured me that he will look into this once he has a report from his team. And getting the assurance I left the store.
When the person came for the inspection he found that there one chair is broken and two chairs have a crack and can break at any moment.
Again I called Mr Tiwari and he said that he has forwarded my case to “HO” and is waiting for there reply after the follow-ups with him.
Early this week I received a call from one of the managers from the Hometown Store Ishyana mall Pune stating that they have received the approval for replacement of broken chairs. I strongly rejected it as I was promised that I will be given the replacement (Steel one).
I called up the store Manager, Mr Amit Tiwari and reminded him what he had assured me and what I was expecting. He cleanly did a U Turn stating that he cannot do that as he has not been given permission from the management.

Today some persons came to replace 3 chairs but they were not stable, rejecting these person from hometown said sir your flooring is damaged or we will fix the corks on the chair to make them stable.

Am really frustrated as a Home Town customer.

I want to know and understand that what kind of management is this. They are playing with the lives of people by selling the dangerous product. I was in utmost pain when I was in Hometown store, this everybody saw there the manager and store people.
I am very depressed and will make it a point that neither my family not my friends/relatives purchase anything from the HOME TOWN stores.
You guys are simply cheating consumers. This is ridiculous and frustrating.

I want to talk to the higher management and particularly to the person who has rejected this. I want to ask him what he would have done if this happens with his family.
Very disappointed as a customer.......

This is the second complaint i am raising without any reply ...

Has somebody faced the same situation.. I see a lot of complaints about these people.