[Resolved] Home Town — Incomplete Furniture | |||
We had purchased a sofa set on 3rd Feb 2013. When the furniture was installed on the 7th Feb, we found that each the metallic legs of the sofa had only 2 rubber stoppers/ gasket. The sofa set includes one 3 seater (4 metal legs, only 2 rubber stoppers) 1 single seater ( 4 metal legs only 2 rubber stopper) and 1 more single seater (4 metal legs and only 2 rubber stopper) In all there are SIX (6) rubber stoppers that need to be delivered. I have been calling the customer service since 11th Feb and this is my complaint number-5006062. Every time, I call, I am told in 2 days time, it will be delivered. It has been 3 weeks since I have bought the new sofa set. If I am paying the full amount, I expect I receive the complete product. It seems that there is no quality check to see if a customer receives their product completely. Or are they supposed to deliver as they see fit? Currently, the metal legs constantly scratch the floor every time we sit. I hoping to get a straight answer from someone who will tell me why the rubber stoppers are not being delivered or is there any hope to get them. Talking to customer support is useless. If anyone from Home Town seriously looks into this complaint, please check complaint number 5006062 for Buyer Order no [protected], purchased from Mumbai, Vikhroli branch. I am sure your system will have the rest of the details on how to contact me. Thank you Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Priya,
I had called your customer service number again yesterday 22nd Feb 2013. (my purchase was on 2nd Feb, installation on 8th feb and I have registered a complaint on 11th feb and still continuing) to follow up and I was connected to Rahul. According to him, I have bought the furniture on sale. So I asked - does that mean, we get incomplete furniture? I got 500 rupees discount and was charged 600 for transportation. So where was the discount? There was no answer to that.
The next question asked to me was " Did you check the furniture? " I said yes, when the packaging was opened by the technicians at the time of installation that was the time, I noted the shortfall.
His question was -"Did I check the furniture at the store?" I replied- You mean did I lift the 3 seater sofa, 2 single sofas myself and check its legs underneath to see the rubber stoppers? NO.
I didn't go to buy second hand furniture. I went to a showroom assuming they give customers complete furniture on full payment so no I did not lift each sofa set to check under the legs to see if each one had a rubber stopper.
He said, he will call me after some days. I don't think there was any need to drag this for so many days. When there was a shortfall, it should have been given in 48 hours from their warehouse. Home Town boasts to be all over India and with so many styles and varieties of furniture, I don't think it is any problem in giving me 6 rubber stoppers to put under 6 metallic legs.
The way they are treating this as though I am asking something extra. Writing to this person Priya, is just another twist and turning and burying the complaint here showing other people that its taken care of.
Asking the consumer if they checked the sofa under its legs is the height of callousness. Mano Ya Na Mano sale as they promote it is believe it or not, you will be paying for it and believe it or not you are going to get harassed for simple things like 6 rubber stoppers.
I had called your customer service number again yesterday 22nd Feb 2013. (my purchase was on 2nd Feb, installation on 8th feb and I have registered a complaint on 11th feb and still continuing) to follow up and I was connected to Rahul. According to him, I have bought the furniture on sale. So I asked - does that mean, we get incomplete furniture? I got 500 rupees discount and was charged 600 for transportation. So where was the discount? There was no answer to that.
The next question asked to me was " Did you check the furniture? " I said yes, when the packaging was opened by the technicians at the time of installation that was the time, I noted the shortfall.
His question was -"Did I check the furniture at the store?" I replied- You mean did I lift the 3 seater sofa, 2 single sofas myself and check its legs underneath to see the rubber stoppers? NO.
I didn't go to buy second hand furniture. I went to a showroom assuming they give customers complete furniture on full payment so no I did not lift each sofa set to check under the legs to see if each one had a rubber stopper.
He said, he will call me after some days. I don't think there was any need to drag this for so many days. When there was a shortfall, it should have been given in 48 hours from their warehouse. Home Town boasts to be all over India and with so many styles and varieties of furniture, I don't think it is any problem in giving me 6 rubber stoppers to put under 6 metallic legs.
The way they are treating this as though I am asking something extra. Writing to this person Priya, is just another twist and turning and burying the complaint here showing other people that its taken care of.
Asking the consumer if they checked the sofa under its legs is the height of callousness. Mano Ya Na Mano sale as they promote it is believe it or not, you will be paying for it and believe it or not you are going to get harassed for simple things like 6 rubber stoppers.
Dear customer,
Greetings from Future Group.We have escalated your issue to the concerned team. They will look into the matter and get in touch with you.
Regards,
Priya
Future Group Care
Greetings from Future Group.We have escalated your issue to the concerned team. They will look into the matter and get in touch with you.
Regards,
Priya
Future Group Care
Dear customer,
Greetings from Future Group. I am Priya. We hope that your issue has been resolved to your full satisfaction. In case of any further queries, kindly let us know. We will be glad to assist you.
Regards,
Priya.
Future Group Care.
Greetings from Future Group. I am Priya. We hope that your issue has been resolved to your full satisfaction. In case of any further queries, kindly let us know. We will be glad to assist you.
Regards,
Priya.
Future Group Care.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group. I am Priya. We regret the inconvenience caused. Kindly write back to us at [protected]@futuregroup.in along with your contact details and reference ID-10474. We will get back to you soon.
Regards,
Priya.
Future Group Care.