[Resolved] Home Town — Pathetic customer care service by big bazaar | |||
We are writing this complaint against 'Home town', indirapuram,ghaziabad so that no body should fall with such kind of harassment. "the pathetic customer service by home town, and did not delivered the bed even after 75 days after their promise." We ordered a bed from furniture house, home town on 13th May'12 with 25 percent payment done. The staff said that bed is out of stock and they will deliver in another 15 days positively.We agreed and waited for next 15 days.but there was no intimation after 15 days. However we called them and asked for the update about the delivery of bed. The staff said that its still not in stock and will be delivered shortly from mumbai and we should wait for further another week. Though it was very frustating but we still kept patience and waited for another week.....but it never came till date(75 days). After waiting for 60 days we asked the staff to cancel the order. The staff crossed all the limits when after 60 days he said, we are not able to wait and therefore asking for the cancellation. It was absolutely humiliating. The manager of home town then assured us to deliver the bed in another 7 days and said that this time it will be done. We trusted him and waited for next 7 days, but we got a call regarding this after 15 days. We were asked to do a full payment after 73 days and they promised to deliver the bed next day after 7:00 pm. After full payment, the bed is not yet delivered and its 9:00 p.m. After waiting for such a long time, we are so irritated and frustated and have decided that we don't want the bed anymore if its not delivered today. Its very sad and unfortunate that being 'just a customer' we are facing such a pain. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear customer,
Hi, I am Priya from Future Group. I apologize for inconvenience caused to you. It would help us investigate your issue further if you could provide the invoice number and store details. I request you to write to [protected]@futuregroup.in with the above details along with your contact details and reference id 1526. We will investigate your issue and contact you with a way forward.
Regards,
Priya
Future Group Care
Hi, I am Priya from Future Group. I apologize for inconvenience caused to you. It would help us investigate your issue further if you could provide the invoice number and store details. I request you to write to [protected]@futuregroup.in with the above details along with your contact details and reference id 1526. We will investigate your issue and contact you with a way forward.
Regards,
Priya
Future Group Care
Dear customer,
Hi I am Priya from Future Group. I regret the inconvenience caused to you. Please write to us at [protected]@futuregroup.in with the store details, your invoice details, your contact details and your reference id 5579 and we will get back to you.
Regards
Priya
Future Group Care
Hi I am Priya from Future Group. I regret the inconvenience caused to you. Please write to us at [protected]@futuregroup.in with the store details, your invoice details, your contact details and your reference id 5579 and we will get back to you.
Regards
Priya
Future Group Care
Dear customer,
Just a reminder that we haven't received any response from your end.
Regards
Priya
Future Group Care
Just a reminder that we haven't received any response from your end.
Regards
Priya
Future Group Care
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Home Town — Delayed Delivery/ Pathetic Customer Service
Please do not buy anything from Home Town. I spent more than 1.5 lacs on bathroom and sanitaryware. First mistake we made was to engage the project team from Hometown for execution. They charged me Rs. 1500 with the promise that the project manager would be availabel through out the project execution.While he was prompt in turning up the next day to take the measurements so that he can finalize all products and accessories, we realized unfortunately a lot later that a lot o[censored]nncessary products were also pushed through. We found atleast 4 items which were billed in excess. Further, now that hte work has progressed, we are finding that they pushed through some accessories like adhesves (for tiles) etc which were very expensive which couldn' be uesd since we were renovating the bathroom. We were made to wait for hours while the invoice would be generated and we would literally be waiting to make the payment and get out. After full payment, the quote for work was sent and we soon realized that the charges were inflated and they pushed again INR 6000 for site visits discreetly. I refused to pay and decided to get the work done on my own. Even after this, the misery continued. The delivery of the products were delayed significantly resulting in the work getting postponed for long (for over 45 days). The technicians for the installation of shower partitions and multi system never turned up ontime despite multiple calls. The contacts woudl never pick up their phones including their managers. The customer service team would always want the hisotry every time we call and will promise to call back and would never do that. Long story short - it has been agonizing and frustrating dealing with Home Town and their staf and it has not ended yet. I know for usre that I wouldn't step into Home Town again - If you are ever tempted, please look at the number of complaints and never even go near that place. They are the most pathetic, irresponsible and unresponsive organization. Please stay away for your own good.