[Resolved]  Homeshop18 — After Cancelled Money Not Refund

Home Shop 18 — No received the commons

Hi,

I had ordered a reebok combo from HS18 on 15th of Feb they had promised me for Rs1500/- worth coupons Frere with product. I have not recieved the same till date 07 Mar 2010.

Home Shop 18 — Home Shop 18 is A World Fraud Company

i had purchased 88 pics kitchen set from home shop 18. quality is very bad. they are shows on tv screen as a big bowls, plates etc. but is very very small.home shop 18 is a world fraud company. in my experience am advising all of you dont purchase anything from home shop 18. they are cheating others.

HomeShop 18 — Refund of money

I purchased the above mentioned product on January 27, 2012.

I returned this product via TNT way bill# DO[protected] WW on 3rd February 2012.

I received a call from your backend department on 6th February, 2012 that your vendor has received the product in good condition and that I will get a refund of my product in 7-10 working days.

I have SR# 69777 101 dated 3rd February 2012 - spoke to your executive Akshay Raj - and he assured that the backend team will call and let me know how they will refund the amount.

On 23rd February 2012, I spoke to your executives and was requested to please wait till Monday 27th for the money to be returned to my account. I did NOT receive any call, nor the money.

On 29th February 2012, Spoke to your supervisor (Vikas Verma), he had the same thing to assure me. Nobody called me from your backend team, no money returned.

On 1st March 2012, spoke to your supervisor (Tanuj Raychoudhary). He said that he has received confirmation that the product has reached and it will take 7-10 days starting today to return the money. I conveyed to him that, I have already received a call from your department on 5th February about receipt of my returned product. So on what basis should I wait for another 7-10 working days for return of my money.

I need my money back. It has been more than 3 weeks starting 5th February that I have not received my money. I will not accept your false assurance that someone from back end team will call me tomorrow.

When it comes to selling products, you want cash on delivery. But when it comes to returning money, I am having to wait for more than 4 weeks for get a confirmation that the product is received. What kind of process do you have that you don't return money and take so long?

Dear Manisha,

We are looking into this issue right away with the concern team. Request you to kindly bear with us for sometime.

Regards,
Home Shop 18