[Resolved]  Homeshop18 — Defective Product Received

I have purchased a Handy Vaccum cleaner from HS18, it was not functioning from the first day itself. I have given
several complaints thru phone and emails. Now they are telling to return the product and asking me to wait for 10 days (that also there is no guarantee that replacement will get). Please find below the Order no and Suborder no.

Order No.[protected]
Sub order no. 87759939

My complaint no registered with HS18 are given below.

email send to customer care 614092 dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 23.09.14

With their messages they are telling they will respond with in 2 working days.

But in my case they have taken 1 week to respond and asking me to send back the product, after showing customer complaints in portals whether i can send back the product with out any fear? that they will replace with a new product or a refund?

We request kindly stop their broadcasting in TV Channels atleast some other customers will not be cheated.

Kindly give me a favourable reply.

Sivaprasad.K
[protected]

ok

Dear Team,

We ordered some jewellery set from Home shop 18 and we received a defective product and after 10 complains no one from your team had tried to reach us, request you to please refund our money and collect your product asap else we are planning to raise this issue with consumer court.looking forward for your responce and action

I HAD GIVEN A ORDER FOR LOTUS HERBAL SUN SCREEN LOTION AND SAME WAS RECEIVED ON 4TH DEC-14 BUT WHEN I OPEN IT FOR USE ITS TOTALY DEFECTIVE. ITS NOT IN USEABLE CONDITION.I HAVE ALREADY CALLED TO CUSTOEMR CARE ON 11TH AND ALSO REGEISTERED COMPLAINT BUT STILL NO ANY REVERT RECEIVED. AGAIN I CALLED ON 15TH WITH MS NEETAAND MR. SATISH MR. ALI . EVERY TIME THEY TOLD THAT I WILL RECEIVED A CALL UPTO 12 OR UPTO 4PM OR UPTO 6 PM. BUT NO ANY SINGLE CALL I RECEIVED. MY QUERY NO IS[protected] AND ORDER NO IS[protected]. KINDLY GIVE ME REPLACEMENT OR GIVE ME REFUND ON URGENT BASIS.

Recently I have ordered a set of 8 Nos. cotton Leggings by Rang route - Size- S through order no.[protected]. On receipt I observed seller provided 01 no. S size, 01 No. of L size & rest 06 nos. of M size. I asked customer cars but they told it is not possible to replace the same. Now it is totally wastage for me as I can not wear the Leggings due to over size.


Order No.[protected]


I have decided not to order any items to Home Shop 18 in future.

Delivery delayed

my order no[protected] is ordered on 25/12/2014 but till now it has been not delivered according to them it should be deliver within 10 days

kvs pgt guide medium is not right.

Sir my order no.[protected] dispatched on[protected], via DOTZOT with AWB no.[protected] INR 356 is not right please change its medium it is in English I want Hindi medium kvs Pgt guide .