[Resolved]  Homeshop18 — defective product

i want to know where is the near dealer of homeshop18 in jharsuguda.and can you take home delivery of items.

Hi ,
I Ordered the product (LG Optimus 2X P990) mobile phone ORDER NO.[protected]/ SUB ORDER NO 38816783 and was surprised to note that the phone is refurbished/Defective and my doubt was made clear when i attached the phone to the USB cable to check for update and it said the Mobile phone is not Supported i,e its not recognized on the LG Mobile Update option. After starting the phone it hung at least couple of times and when we access the Android market it keeps on disconnecting and hanging,my friends have ordered the same phone from Flipkart infact 2 of them and they have no issues, i ordered since you were cheaper than FLIPkart only to get a shock of my life. Let me know what best can be done to get my money back as this phone is a waste for me.I have used LG Optimus black before and that phone never gave me any issues and i bought it from a shop not an Online Portal, though friends warned to buy anything from Homeshop18 as most the goods they sell are always defective i still went ahead only to get a shock , the worst part is the whole team of Homeshop 18 Customer care to the verification team are very very unprofessional and rude such a disgrace and wonfder how they claim that they are NO 1 shopping portal TOTALLY RUBBISH.
Regards Aiyappa [protected]

You are right. I think Homeshop18 often sold the used items as Brand New that's why they are a bit cheaper. If you return, you'll get a problem like lost or getting the same item. So, STOP SHOPPING ON HOMESHOP18.

hi I am abhinay from bhopal i read your complaint and read many complaints of homeshop18, i also recieved damaged not fully functional product from homeshop18. and i uplaoded the video of that one and also send that to homeshop18 immediately, they tell me to send that one back but i refused to do so. i want new one first then send damaged one back... if you also have some photos than please send it to me on my id and i am sending you the link of Youtube video i uploaded please watch that and not forget to make Comment on it http://www.youtube.com/watch?v=Zdz-jYYaONQ
regards
Abhinay

plz call [protected]

my name himanshu dagar & my ID is [protected]@gmail.com

i ordered 1 san disk pen drive cruiser blade & the pen drive is stop working . I face so many problem because is in pen drive .
i want new pen drive urgently

I have ordered for Advanta cooktop (Order No.[protected], Suborder No.[protected].I paid an amount of Rs.
4190/-. After one week HS18 have informed that the product has been despatched by safexpress courier. On 26th Oct.2012 I received a parcel (Vide way bill No.[protected]from kurnool branch of A.P. which was totally damaged and I rejected to accept the parcel and recorded the same on way bill in the presence of Safexpress personnel, and asked them to take back. From then onwards I have been complaining the matter to both HS18 and safexpress people. But till todate there is no response from them . This is how both HS18 and safexpress are deceiving without taking responsibility. HS18 is hihgly careless because they collected money beforehand. The safexpress and HS18 have to respond immediately

REtail Invoice No.5501/12-13 Purchase PC TABLET 7" 701 Very Slow Speed at the Time of loading & using Time Kindly Request to you Please Inform to us

I purchased "My Room Printed Cotton Double Bed Sheet-890H" order no#[protected]. On opening that bedsheet, i found that the bedsheet is torn in the center. When i contacted the Homeshop18, they told they wont return the product.

this sort of product delivary and then not accepting the return is not accepted and is non-ethical.


Request for product exchange.

I purchased "My Room Printed Cotton Double Bed Sheet-890H" order no#[protected]. On opening that bedsheet, i found that the bedsheet is torn in the center. When i contacted the Homeshop18, they told they wont return the product.

this sort of product delivary and then not accepting the return is not accepted and is non-ethical.


Request for product exchange

sir,
i have a purchase a product .first impression make up kit for my wife
they will deliverd in correct time . but i will found some things are
missing in this pack. and some are broken and demage. so i
will call 2 ur CRE.he will ask me 2 send back this packed for
courier service. i will send this pack from dtdc courier service.
gr.no*Z24932128*date 16.07.2014 but there is no idea and no
particula answer for ur custmor care executives theys always
sk me 2 wait 24 hr wait 48 hrs . the time is still running for wating
my parsal for one and a half months. i really disapponted 2 shopping
from home shop 18. sir plz give kind attention for this .and settle dowm
my matter immedatiely.


ankush sharma
[protected]
jammu
180007

My name is Sunita Kotian,

I had ordered American Peral Diamond Mangalsutra by Zaveri, my product no.[protected].

First when I recd. the product and opened it I found that they had delivered the wrong product, the
mangalsutra which they had send was not the one which I had ordered.

Secondly after so many complaints and after resendint the parcel with our charges, they replaced me
the products but to my surprise it was a total defective product.

On 26th November I filed my complaint to REFUND, BUT TILL DATE THERE IS NO SINGLE CALL FROM
HOME SHOP 18.

AND FURTHER I WANT TO ADD THAT THE PRODUCT THEY SHOW ON TV / INTERNET, AND THE PRODUCT
WHICH THEY SEND IS NOT UP TO THE MARK OR WORTH THE PRICE WHICH WE PAY FOR THE PRODUCT.

On seeing an Add on TV, I have ordered for an HCL Dual SIM Dual Core 3G Calling Tablet Price Rs6999/- . Order No:[protected] DT:[protected] and received the same on[protected] at around 3 PM.But on switching on the Tab the screen appears blank, no icons or nothing is showing on the screen from day one, even after charging the tab for 8 to 10 hours the problem remains the same. I have made several complaint calls over phone and e-mails within 24 hours of receiving the product but my problem is still not solved as yet. The Customer Care Executives calls me every day and promises to solve the problem within 48 hours but failed to do so even after 5 days. I have tolerated & waited long enough.

What do I do in this case.How Do I get a replacement of a non defective Tab or Money refund. Hope you will solve my problem and oblige.
Looking forward for your kind co-operation at the earliest.

With Regards
Maurice Alliew.

My name : vijay patel
Mobile no:[protected]
26th December I order 1 spice mobile on homeshop18.
31st December they deliver me this product. But it is defective. ..1st January I go to service center. They told me this product is defective so call home shop 18. 3rd January I submitted DOA certificate & token no ...but... ..still ..they are not responding me.

I had purchased Panasonic Cooker from HomeShop18 on 8-Dec-2014. I started using it reading manual instructions. It burnt our food. The plastic spatula melted in 30 sec of stirring the curry. I emailed them asking their live TV link for the product to get some idea on the usage. Weeks passed and no response. By that time we have raised many complaints to return the product for refund. After a month I got call from them in response to first email saying they will email the product usage information. We clearly said we do not want instructions anymore. We would like to return the product as we are not satisfied. Again no response. No emails. No calls. Its almost 2 months now.

Homeshop18 promises easy return policy if not satisfied with the product and complaint raised within 48 hours. We raised the complain within 48 hours to return the product for refund. I don't know what else to do.

Below are those complain numbers for my order id:[protected] and sub order id: 94389803

Ticket Numbers: #[protected] #[protected] #[protected]
Request Numbers: #723790 #771796

Please help!

Sincerely
Anuj

Hi,  
This is bhvanesh sharma I had ordered a tab frm this online shopping homeshop18 site when I opened it d 1st issue was tht screen guard has come out n d 2nd issue was tht i wanted a calling tab but d 2nd issue was not d pbm the 1st Issue is a pbm . I ordered it on 27th April .Whn I called thm thy said I wil get a call within 2 days or so but I dint get so I called again n today on may 18 I got a call saying I have to use it as I got n he was very rude I said u peopl while selling say tht we can return d products If we don't like n no answer will be asked but it is not true thy asked u thy covin to keep d product I don't know wht to do I think I shd go to consumer court for cheating I am a regular costumer of them then also this is happning wid me.plz do ask them questions before buying any thing for this company as I thing I very Important n d people who call you r very rude

VERY BAD SHOPPING EXPERIENCE

PROBLEM : Multiple lines in display

my order no.[protected] dtd.02.03.2015 received in time by cash on delivery. I lodge complain about improper functioning of handset
on 21.05.2015. homeshop 18 adviced me to go to nearest service centre with invoice. service centre did not accept the request telling IMEI no. in the invoice with handset not matching same has been informed to homeshop 18 customer care but stillt they are forwarding the same invoice repeatedly. As a result i am suffering between customer care and service centre. Every time customercare of homeshop 18 giving 48 hrs time but forwading the same invoice continuously . now what i should do ? so requesting you to settle my problem soon. THANK YOU WITH REGARD


MANOJ SHARMA

PROBLEM : Multiple lines in display my order no.[protected] dtd.02.03.2015 received in time by cash on delivery. I lodge complain about improper functioning of handseton 21.05.2015. homeshop 18 adviced me to go to nearest service centre with invoice. service centre did not accept the request telling IMEI no. in the invoice with handset not matching same has been informed to homeshop 18 customer care but stillt they are forwarding the same invoice repeatedly. As a result i am suffering between customer care and service centre. Every time customercare of homeshop 18 giving 48 hrs time but forwading the same invoice continuously . now what i should do ? so requesting you to settle my problem soon. THANK YOU WITH REGARD MANOJ SHARMA