[Resolved] Homeshop18 — defective mobile & pearl set | |
sir/madam I recently bought a mobile phones named H20 dual sim (model no.-V812) and also deccan pearls set set Rs 4490 and Rs 1599/- and our order no. were[protected] and[protected] respectively . The set we recieved was already having crack and when we asked the service man about it he told us to contact the company directly since his work was only confined to collect money.When we recieved our mobile phone ,its headset was not working properly moreover the booklet they provided was not at all sufficient for understanding its functions properly .also another case was that connector was not there in the set which should be there because the charger pin was of different shape . The mobile touch screen stopped working after 1 week only and when we used to call the customer service they fistly do not attend our call or after listening the problems ,asked us to wait for their service man to replace our order . we are still in wait for service man .... kindly do not buy anything from homeshop18 since these people are a big gang of fraud and deserve nothing but a kick . .... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I placed an order from HomeShop18 for an AirFone mobile phone.
I received it within 3 days but the phone was defective. it said Invalid SIM. I tried a no of Sim cards which all work on different phones but not on this one in any of the 2 slots. I returned the phone. after 16 days I received the replacement product and that also had the same defect, infact after trying 2 sim cards it just showed AIRFONE written on it and didnt go anywhere from there. I dont think they replaced or even fixed the phone and when I called them and asked for a supervisor they refused a supervisor, asked me to wait for 72 hrs and I wud get a call from them. They Gave Me a complaint No. and I didnt receive any response from them. when I called I was told that I need to send the mobile back and the manufacturer wud determine whether I was eligible for a refund or not. so that ways I lose the mobile and the money too!!!Honestly their customer service and their product policies are terrible!!! I have lost Rs. 5000 on a defective mobile.
HOME SHOP 18 SUCKS!!!
who ever read this DO NOT ORDER FROM THEM!!!
I received it within 3 days but the phone was defective. it said Invalid SIM. I tried a no of Sim cards which all work on different phones but not on this one in any of the 2 slots. I returned the phone. after 16 days I received the replacement product and that also had the same defect, infact after trying 2 sim cards it just showed AIRFONE written on it and didnt go anywhere from there. I dont think they replaced or even fixed the phone and when I called them and asked for a supervisor they refused a supervisor, asked me to wait for 72 hrs and I wud get a call from them. They Gave Me a complaint No. and I didnt receive any response from them. when I called I was told that I need to send the mobile back and the manufacturer wud determine whether I was eligible for a refund or not. so that ways I lose the mobile and the money too!!!Honestly their customer service and their product policies are terrible!!! I have lost Rs. 5000 on a defective mobile.
HOME SHOP 18 SUCKS!!!
who ever read this DO NOT ORDER FROM THEM!!!
Dear Sir,
This is Gaurav from Airfone Mobile. My mobile phone no is [protected].
I regret for the inconvenience to you.
I have escalated your issue to Home Shop 18 Desk.
I would like to clarify here that all our IMEI numbers are issued by MSAI (Mobile Standard Alliance Of India) and such a issue can happen due to lax at operators end. However, if you could update me on the problems faced by you, the same will be Solved with 24 working hours.
Gaurav
Airfone Mobiles
This is Gaurav from Airfone Mobile. My mobile phone no is [protected].
I regret for the inconvenience to you.
I have escalated your issue to Home Shop 18 Desk.
I would like to clarify here that all our IMEI numbers are issued by MSAI (Mobile Standard Alliance Of India) and such a issue can happen due to lax at operators end. However, if you could update me on the problems faced by you, the same will be Solved with 24 working hours.
Gaurav
Airfone Mobiles
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Home Shop 18 — Defected Mobile
Order No.[protected]Sir,
have purchased one Motorola E-685 mobile from home shop but they have sent me a used mobile. After that I have sent the mobile for
replacement but they again sent me a Locked Mobile. i have contacted so many times to home shop 18 but they didnt satisfy me in any manner. I have came to
motorola Service Centre but they denied to open the lock. Home shop have also told me for refund of courier charges for replacement of mobile but i have not received Rs. 345/- till date please sir help me regarding this matter. They have also not sent the bill of the mobile.
Avinash Budhiraja