Homeshop18 — Money taken product not delivering

ravipandey1986

from Delhi, Delhi

Address:

South Delhi, Delhi

Hi,

I want to report a problem caused by Homeshop18 company.
I have ordered a nokia C2 06 mobile from them and paid full money on 28th Aug 2011.The order no. is[protected]. They committed to deliver the mobile on 5th September but no information was given to me. I tried calling them on daily basis but customer executive told me to wait for 2-3 days every time. Now it's 10 September again I am getting same response that wait for 2-3 days. I have asked them to refund my money if they cannot provide the mobile so they have given me the request no.66560489.But still I have not got any response from them.
I have waited a lot for my product but I don't want to wait for my money.
I request you to please help me get my money back. It feels like Homeshop18 is now not able to keep up their words. I want my money back now as I felt being harassed while waiting for my product.
Thanks
Ravi Pandey
e.[protected]@gmail.com
M.[protected]

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Comments

ravipandey1986

from Delhi, Delhi

I have received the call from Homeshop18 on Sunday but they wanted me to wait for another week(already waiting from 28th Aug.) They also said we cannot promise or commit you that you will get your product within week. I refused them and asked for the refund. Because now I come to know that they don't have the product with them in their stock.I don't understand they claim they are so big company but when they took the order then they did not realise that we are taking advance from the customer but we don't have the product to deliver. What are the policies they are following I don't know.I am still waiting to hear from them.If not then surely going to move to consumer court as they falsely promise to deliver the product at the time of order.

Ravi Pandey