Homeshop18 — Product not delivered even after 15 days of payment

Address:

Pune, Maharashtra

I have ordered a watch as a gift 15 days back from homeshop18 , still i haven't recieved the watch. I called customer care , of the Aramax courier service , they say that the shipment was lost in transit.they have informed Homeshop18, when i call to homeshop18, these people deny the complaint and, give me false assurance that the watch will be shipped.1 day later, homeshop 18 confirms watch is lost and said that they have sent a new watch. A day later when i call the customer care ,they deny of watch being lost. and tell me to wait for 24 hours for delivery of the same.
a day later , they say that the watch is in pune office and will be delivered to me by evening or next day afternoon.
next day evening i called them again, they deny of watch being there at pune office and then accept that watch was lost by courier service.
They again give me a false information new order was place as a replacement of the lost watch.
by this time homeshop 18 does not communicate the status of my watch, by mail or phone call. Every time i have to make them realize that the shipment was lost.
Customer care executive tells me order is shipped by aramax courier again This is the old shipping number and track record shows old details of shipment ..
It has been over 40 calls to homeshop 18.. and still they are fooling the customer.
It has been 4days that i am calling homeshop18 twice a day .none of the executives have correct information about my shipment. Its a case of providing misleading information to customer.providing false information to customer. Homeshop18 hasn't communicated to me by mail/phone.about shipment being lost.The shipment is delayed by 15 days and still customer is being fooled about false information.
It has been over 40 calls to homeshop 18.. and still they are fooling the customer.
Thanks to Android that i have all the recordings of my calls ..they cant lie about the fooling business.

Homeshop18 is the worst service in this world.