[Resolved]  Hometown, Future Group — Fraudulent EMI imposed on purchase by credit card

Address:Lucknow, Uttar Pradesh

Please let me know the reason why my transaction of Rs.2796/- (Cash Memo- T12/ 1354), through credit card on 11th Aug’12 has been converted to EMI (with a processing fee of Rs.3800/-) WITHOUT MY CONSENT IN ORAL OR WRITTEN. I have received this information through an sms from the bank on Saturday 18th Aug.

This is extremely unprofessional and ridiculous on your part to cheat your customers like this. I have been a regular customer of yours and have purchased numerous heavy goods from your store located in Saharaganj Mall, Hazratganj, Lucknow, since it got established. So I am highly disappointed with this fraudulent act from your store.
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Aug 13, 2020
Complaint marked as Resolved 
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Hometown, Future Group — Delay in delivery of wardrobe

I ordered for a wardrobe on 13th February 2011on Home Town in Vikhrole, by paying 50% advance. It was supposed to be delivered by mid March. It was ultimately delivered in 1st week of April. To everybody's surprise, it was found to have 40% short supplies.

Those short supplies have not come as of today, i.e. mid May 2011. This is a delay of close to 2 months.

There is no news from Home Town officials, and repeated mails have not elicited a response. I have asked for a compensation, and that is also not responded.

My faith in Home Town is shattered. And that after shopping for goods worth Rs 4.5 lacs in last 3 months.

Punit Jain
Raheja Vihar, Chandivali
Mumbai
Mobile : [protected]
Dear customer,

Hi I am Priya from Future Group. At the outset please accept our sincere apologies for the aberration in our service standards. We have taken a note of your concern and we will get in touch with you soon. In case you have any further queries please write to us at [protected]@futuregroup.in along with your contact details and reference id 6349.

Regards
Priya
Future Group Care
Dear Priya,
I was expecting the reversal of the Processing Fee of Rs. 3800/- towards my credit card. But to my disappointment the said amount is still reflecting in my credit card statement for the current month.

I have been doing purchases worth lacs of Rupees from your esteemed store located in Saharaganj Mall, Hazratganj, Lucknow. But this time I am highly disappointed with the lackadaisical approach of your employees towards my complaint.

This is the last time I am requesting for revoking the self imposed EMI on the said purchase. If I do not hear from you and get a satisfactory answer to my problem then I will take suitable legal action against your company.

Thanks & Regards
Anupriya
Mob: [protected]

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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