HomeTown — Horrible customer service

Address:

Mumbai City, Maharashtra

I have purchased a 3 door wardrobe from Hometown Dahisar on 15th September 2013 and the order no. was [protected]. The said wardrobe was delivered to me on 25th September 2013. On opening the packets, in front of the carpenters who had come from hometown for assembling the wardrobe, it was found that the mirror had 2 horizontal cracks on it. Immediately we called the customer care and informed them on the same day that is 25th September 2013 about the defect. The Customercare executive took the complaint and allocated complaint no [protected] and assured would look into the matter, which would take about a week’s time. Till about that week there was no response from Hometown. On 1st October 2013, I received a call from the customer care of Hometown and they told me that the request for replacement of the damaged mirror has been approved and since the same would come from their Nagpur warehouse, it would take another week’s time that is till 7th October 2013. I waited till the given time, but no action taken from your end. So I called up the customer care again on 7th October 2013 evening, the customercare executive told me that the issue would be resolved by 11th October 2013. As usual till the said time no replacement was received by me. For the same compliant I called the customer care 3rd time on 12th October 2013, the customercare executive told me she would report the matter to her seniors and they would call me back. Accordingly the senior executive called on the same day, he was not at all aware of the nature of complaint and was no able to tell by when the issue would be resolved, and he just kept on saying that he would look into the matter. It has been a month that I purchased an item from Hometown and made the full payment for the same, however they are no even able to provide an after service for a trivial item like replacing a mirror!!! The customer service is really pathetic; they just give big full page advertisements in newspapers showing discounted prices that they offer. But the services really bad. All those who are reading this please take this a feedback and do not purchase anything from Hometown looking at the discounted price, the trouble that you will face later is much more than the so called discount given by them. It would worth to buying all your needs from somewhere else where you are assured of good services and damage free items at the first instance