[Resolved] Hometown, Ishanya Mall, Pune — Non delivary of product | |
Home Town from Ishanya Mall, Pune had advertised on 16th Jan a scheme, wherein customers could buy a Poloroid camera and on that get a ASSUS laptop free. I immediately went to the shop on 17th JAn and bought the Poloroid camera through the scheme. Actually I was expecting a delivery of both the products (camera and laptop) the minute I bought the camera of both the products. But so was not the case. The staff told me that thou they have advertised about the product, they have none to display. If I wait for some 90 mins they will arrive and I will be able to see the product. I agreed, came in after 90 mins. the staff called some number and advised that I will have to wait for 90 more minutes. By this time it was quite irritating but decided, that I will wait anyways. I exited the shop and and arrived after 90 mins. Much to my stiock now the product was out of stock. The staff, saying that as I have been here for a while will give me the last piece which is available. But delivery will be given later. I was amazed at the sudden disappearance of the stock. But I still agreed, as I have to travel 2 hrs to get to this shop. I was given a date, of 30th Jan to come and get my products. Before that they will call me. I did not receive any call, so I visited the store myself. They promptly told me they did not anything about it, I had the receipt of the full advance I had paid, so finally it clicked in their dumb heads. Promptly they told me that the stock had not yet arrived so I call later. It was enough to test my paitence. As such a big shop and cannot deliver on time. I was given the number of one Mr. Jeman Shah, and he was supposed to cordinate with me. 30th JAn, I come to the shop after calling Mr. Jeman. He gives me the information that the camera is available but not the laptop. The obvious reaction was that I have spent rs. 15, 000/- if d not get anythign at al, I better pick up the camera. I was given a further date of 3rd Feb to pick up the laptop. I call Mr. Jeman Shah and much to my surprise, a product which has been bought on 17th Jan is still not delivered on 4th Feb, from the much touted shop of Future Group. I ask Mr. Jeman shah to give me a further date, he suggests me to call after one hour. After one hour Mr. Jeman Shah has put off his cell phone and I have no idea what to do next. I feel Hometown and Future Group do not wish to deliver the product and do false advertising to sell their stock of Camera's, they create pseudo schemes. Anybody readying teh write up pls, refrain from visiting thsi shop and buying anything at al! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
I had purchased a LG microwave from hometown on May23, 2009. They promised to deliver the microwave with the startup kit (which contained 5m/w safe utensils like idli stand, steamer etc).They also promised to do delivery the next day (Sunday). Since, me and my husband are both working throughout the week, it sounded like a good idea to buy it - bcoz 1) They gave the startup kit . 2) They were ready to deliver on Sunday. 3) Installation and demo on Monday late evening.
On Sunday, I did not get any call for delivery until 2:00PM. Then I myself searched for their number and called them up. After much follow-up, the delivery came at 5:00PM. But then I realized that startup kit was missing. I called them up again. The person at other end, asked me to come from Warje to ishanya Mall (which is 1hr drive by car) to pickup the startup kit. I was shocked to hear that, there was a mistake at their end they were asking me to come and pickup the startup kit. I asked to connect to their supervisor. The supervisor promised us that they will deliver the kit the other day and they will call us again tomorrow.
All this costed me 5-6calls already.
On Monday also, I did not receive any call until 1:00PM. Again, I called them up and asked for an update. But I could not reach Mr. Deepak & Sameer, with whom I had been contacting all this time. The girl at the other end told me that those people come after 12:00. Nevertheless, I told her my whole story and also informed that I did not get any call for installation & demo.
By now, I decided that I will go to Ishanya mall and return he microwave and get my money back. DASS electronics was a better choice I guess. I had purchased my TV, fridge, DVD player from DASS and received delivery on the same night. Also got installation call other day and a customer feedback call in a month.
Anyways, after 2 hours, I got a call from hometown and the person asked me to come down to Deccan (half way to Ishanya mall) to pickup the product. The reason he stated is that he has to consider the "comfort" of the delivery guys too. He asked to to "Please try to understand".
Isn't it surprising that such a big group, Hometown I looking for comfort of "delivery boys" and not of "customers".
I have already given 10 calls, wasted my time, my money and my energy!
Till now (2:30PM), those guys haven't finalized how they are going to do the delivery! I have kept the option open for them, they can take the product back.
I will update on what happened next.
But, for now, I would advise all intelligent people to" Be wise" avoid any purchases from HomeTown.
On Sunday, I did not get any call for delivery until 2:00PM. Then I myself searched for their number and called them up. After much follow-up, the delivery came at 5:00PM. But then I realized that startup kit was missing. I called them up again. The person at other end, asked me to come from Warje to ishanya Mall (which is 1hr drive by car) to pickup the startup kit. I was shocked to hear that, there was a mistake at their end they were asking me to come and pickup the startup kit. I asked to connect to their supervisor. The supervisor promised us that they will deliver the kit the other day and they will call us again tomorrow.
All this costed me 5-6calls already.
On Monday also, I did not receive any call until 1:00PM. Again, I called them up and asked for an update. But I could not reach Mr. Deepak & Sameer, with whom I had been contacting all this time. The girl at the other end told me that those people come after 12:00. Nevertheless, I told her my whole story and also informed that I did not get any call for installation & demo.
By now, I decided that I will go to Ishanya mall and return he microwave and get my money back. DASS electronics was a better choice I guess. I had purchased my TV, fridge, DVD player from DASS and received delivery on the same night. Also got installation call other day and a customer feedback call in a month.
Anyways, after 2 hours, I got a call from hometown and the person asked me to come down to Deccan (half way to Ishanya mall) to pickup the product. The reason he stated is that he has to consider the "comfort" of the delivery guys too. He asked to to "Please try to understand".
Isn't it surprising that such a big group, Hometown I looking for comfort of "delivery boys" and not of "customers".
I have already given 10 calls, wasted my time, my money and my energy!
Till now (2:30PM), those guys haven't finalized how they are going to do the delivery! I have kept the option open for them, they can take the product back.
I will update on what happened next.
But, for now, I would advise all intelligent people to" Be wise" avoid any purchases from HomeTown.
Another incident at hometown
• At Ishanya hometown showroom we were lured to a discounted sofaset which was displayed at 64.28% discount (140000 sofa available for 49999). The sofaset is soiled and a little defective, only to find that the same was available for 42000 elsewhere.
• When we were billed for the amount the sales person did not mention anything about the return policy saying only “aapko pakka lenaa hai naa” . I was given a receipt which was stamped no return/no exchange but I had no chance to say no to the same since I came to know about the same only after it was given to me. He also claims that he has taken a signed note from me but I do not remember signing anything with a note on it.
• We were also adviced to use future card to get a 5% discount. So in the light of same I thought of buying the sofa at a loss only to find that the same was kept in display area without the note sold and was continuously used (passers by, staff) making it more soiled.
• We asked that if the advance cannot be refunded can the ‘credit notes’ be issued but customer service did not agree.
• At Ishanya hometown showroom we were lured to a discounted sofaset which was displayed at 64.28% discount (140000 sofa available for 49999). The sofaset is soiled and a little defective, only to find that the same was available for 42000 elsewhere.
• When we were billed for the amount the sales person did not mention anything about the return policy saying only “aapko pakka lenaa hai naa” . I was given a receipt which was stamped no return/no exchange but I had no chance to say no to the same since I came to know about the same only after it was given to me. He also claims that he has taken a signed note from me but I do not remember signing anything with a note on it.
• We were also adviced to use future card to get a 5% discount. So in the light of same I thought of buying the sofa at a loss only to find that the same was kept in display area without the note sold and was continuously used (passers by, staff) making it more soiled.
• We asked that if the advance cannot be refunded can the ‘credit notes’ be issued but customer service did not agree.
I had recently visited Ishanya, Pune. looking for a sofa .I finally found one I like in Home Town I told the sales person Wasim Qazi I would confirm with my husband and be back next week . In the mean time before going I had spoken to the sales person Wasim Qazi several times reconfirming the product. The shipping charges were working out to expensive to ship the product since I live out stationed.So I had decided to take my own truck to pick up the sofa which by the way was an 2 1/2 hour drive . The sales person Wasim Qazi told me he would be giving me a "Brand New " out of the wrap sofa from the show room because they had just put it on display and the others would take time to get from the warehouse. Which I said was fine since he promised that the sofa is brand new.Once I got there I find out that the sofa he is trying to push on me is the Same OLD display sofa I had seen before. I had driven 2 1/2 hours to come to this disappointment. At the point I asked or rather yelled my anger at this sales person Wasim Qazi and his associates, Safaraz and the manager who's name I lost in my anger they have lied and shouldn't have wasted my time . Then Wasim has the audacity to tell me that he made no promise of a new sofa these people are absolute liars and thieves and have no regards for customer service they are trying to adapt to the West with there big malls but don't have the brains or coif to do this. I told them at this point they need to give me a discount or ship me a new sofa at their charges or (reduced) as any customer service would blindly do in the West with no question asked . They point blank said they wouldn't do it . I cursed them for wasting my time a whole day to be exact of driving... ( I was fasting that day also that day ) >secondly when I asked to speak to a higher authority they wouldn't give me a name or number . I really CURSE the people of Home Town and I hope they go out of business SOON... For people or rather a business who operates like they are should not be allowed to do business... Nadia Sunesra
PUNE HOME STORE IS A FRAUD STORE
I've booked a Digital Camera for paying advance cash of Rs.300 at your HOME TOWN store, Ishanya Mall.The Advance receipt number is [protected] dated 01/01/2010 and cashier name is Abhidan.
While booking they have told to come and collect it next day(i.e 02/01/2010) . I went and looked on the next day they showed me a seal opened pack also it's look pretty old. I've waited almost 4 hrs to see that damn old camera.To buy that camera they are offered free for additional components like camera pouch, extra two 4 MB memory card and rechargeable battery. Even after all this i don't like to buy that camera because of their cheating business. So i asked that camera department person to cancel this order and refund my advance amount. They replied back saying you'll get a call within one week for your credit note. two weeks almost over, still i haven't got any call from the cheating Home Town store regarding my advance amount.
So guys please don't go and buy any product from this store, just go and check the store and come out and buy it some where else.
I've booked a Digital Camera for paying advance cash of Rs.300 at your HOME TOWN store, Ishanya Mall.The Advance receipt number is [protected] dated 01/01/2010 and cashier name is Abhidan.
While booking they have told to come and collect it next day(i.e 02/01/2010) . I went and looked on the next day they showed me a seal opened pack also it's look pretty old. I've waited almost 4 hrs to see that damn old camera.To buy that camera they are offered free for additional components like camera pouch, extra two 4 MB memory card and rechargeable battery. Even after all this i don't like to buy that camera because of their cheating business. So i asked that camera department person to cancel this order and refund my advance amount. They replied back saying you'll get a call within one week for your credit note. two weeks almost over, still i haven't got any call from the cheating Home Town store regarding my advance amount.
So guys please don't go and buy any product from this store, just go and check the store and come out and buy it some where else.
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
We regret the inconvenience caused.
This is to confirm that the laptop is handed over to you today.
Warm Regards,
Customer Service, HomeTown.