[Resolved]  Hometown, Ishanya Mall, Yerawada, Pune — Have being cheated in HomeTown Furnitrues

Hometown, Ishanya, Pune — Bad experience - Cheated

I visited Home Town on 20th Sept 09 to buy a dining table. I was informed that an offer was going on and I could get a 10% discount voucher on purchase above Rs 10,000. This voucher needs to be redeemed within 7 days on purchase of select items from Home Town.
I liked liked a dining table made from Sheesham wood , the display price was Rs 39,900/-.
I asked the sales executive if the 10% offer was applicable for this item, I was assured of the same.
I later spend sometime looking for a shoe rack worth Rs 7500 which I will purchase using the discount voucher.

As it was getting late I decided to come the next day and close the deal. Next day, I went to the furniture section and offered to purchase the Shesame dining table. The price tag displayed on the product was Rs 39,900/-.

I was told I had to pay the full anout upfront and the table will be delivered in 25 days. I said this
is absurd you can take the booking with a nominal amount and I will pay the remaining on delivery.
After lot of discussions, we finalized on paying half the amount now and remaining till 12th Oct and that the table will be delivered sometime close to 16th Oct. If I don't do this I cannot avail the offer.
I still did not think it was right on Home Town's part to take full amount from customer without delivering the product but considering that it was part of the renowned Future Group, I agreed.

I immediately took the sales executive to the Shoe rack I wanted to buy using the discount voucher. To my surprise, in my absence, the price tag on the Shesame table, which I has finalized a little while back, was changed from Rs 39,900 to Rs 42,500. When I came back in 15 min, I was told the price has been revised.

The executive said the price displayed on the product is indicative and the prices in their computer system are the actual prices.

I believe this is breach of trust, I logged a compliant at the customer service desk and left the place.

Dear Mr. Jaswani,

We have still not got any revert for the following mail sent to you.


From: Feedback Home Solution
Sent: 24 September 2009 16:37
To: [protected]@rediffmail.com
Cc: Feedback Home Solution; Vijay Tiwari
Subject: RE: Have being cheated in HomeTown Furnitrues

Dear Mr. Jaswani,

We deeply regret the inconvenience caused to you.

We confirm your purchase of bed from HomeTown Pune store on 25th Jan 2009 & acknowledge the complaint logged after the delivery, because of damaged Headboard of the bed.
This complaint was resolved and the headboard was replaced & fixed up to your satisfaction after two attempts. We accept that in the 1st attempt the headboard replaced could not be fitted and we made 2nd attempt to complete successful replacement and installation.

Your recent complaint is logged in Aug 2009 for the crack in the mattress plank, crack in the side panel and the damage of the headboard. Our representative visited your place to inspect the bed and captured the photographs which are attached with this mail. As a solution we propose the following action –
1. Mattress plank to be replaced with a new plank
2. Side panel to be replaced with a new panel
3. Headboard to be rectified and touch up to be done

We are confident that after carrying out the above said actions we will be able to rectify the current issues with the bed. We request you to kindly give your go ahead.

Assuring you the best of our services.

Warm Regards,
Customer Service.

i think the services are really bad and i agree with the complaint. the quality, time bound installation and good customer service is totally a sham. there are perhaps many more customer like mr.jaswani who fall prey of all false promises. iam the one who is undergoing the same mental trauma for paying 2 lakhs for modular kitchen. i think all those who are reposnsible for taking clients at ride must be booked for cheating- ujjwala sakhalkar