[Resolved]  Hometown, Lounger Sofa — stitching coming out from several places within 6 Months

Address:Pune, Maharashtra

I have purchased a sofa worth rupees 50,000/- in January at Ishyana mall ([protected]).
The problem started started from March only, stitching at two places was coming out, I called home town people and they repaired it. Again happened in September, called up them and they did the same. The stitching quality was too poor,was too too poor.
But now Stitching has come out at several places, approx at 6 7 places, few snaps are attached.
Now, I lodged complaint again and again they are ready to stitch again.
But now, If I have paid Rs 50,000/- for a sofa, why should I stitch again and again and that too with poor unqualified people.
Your people are not ready to accept your fault at all, its your fault that you have delivered a poor quality product to me.
why should lodged a complaint with court as you have cheated me on quality?
I can consider problem at one or two places, but it's coming everywhere now and that too within 9 months, what I am suppose to do when the warranty period will get over.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

And Also some of these guys are telling me that this problem occurs with every sofa and we just repair it, some Pratap told me. then I spoke to his senior so called Patil, he told me that, he is facing this problem with me only.
They don't have any respect to the consumer at all I will say... they were rude, were talking baseless
Dear Dr. Nikhil,

This message is from HomeTown.

We regret the inconvenience caused.

This is to conform that the above complaint is closed to your satisfaction.

Should you have any further queries, please feel free to write to us on [protected]@futuregroup.in

Sincerely,
Customer Service.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3868
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information