[Resolved]  Hometown Marathalli Bangalore — Goods not received and misconduct by warehouse personnel and driver

Address:

Bangalore, Karnataka

I purchased an office workstation from HomeTown Marathalli wide order no :[protected] on 29 May 2011. I made complete payment and I was assured that goods will be delivered on 2 June 2011.

Surprisingly I got a call from a driver at 3:30 PM on 1 June 2011 itself and said he will deliver the item same day. But he didn't turn up till 8:00 PM. I called him up just to hear that he is running short of diesel and could not deliver. And he said he would do so the next day i.e. 2 June 2011.

When I called driver on 2 June 2011 he didn't lift phone from morning 11 AM to 3 PM. And at 4 PM when I called the driver he says, he is on vacation and don't want to be disturbed.

Then I called call center and informed that it will be delivered the next day, i.e. 3 June 2011.

And today I called up call center at 11:40 AM. And the representative says he will contact warehouse and call me back in 30 minutes. Within 5 minutes I get another call from warehouse to say that it would be delivered the next day, i.e. 4 June 2011. I informed warehouse representative that any further delay than today won't make up a good experience. And she said, delay is because I didn't pick up phone on 1 June 2011. I had to make her realize the fact that it is due to lack of diesel in truck as per driver. And representative shuts the phone with a note saying 'will get back to you'

Don't understand why such things happen even with shops of stature of HomeTown. Is it so that so much of infrastructure and workforce can't offer a good shopping experience. And despite paying the amount quoted by HomeTown, we as a buyer beg around call center, ware house, driver.

Please help me.

Regards

Harsha