[Resolved] Hometown - Modular Kitchen Kolkata — Terrible Experience.
Me and my wife reached the all new glossy HomeTown in Rajarhat Kolkata within a week when they opened. Looked at the Modular Kitchen section and asked for a design as per my requirements in early Aug. They were so nice to us and took the money in advance for the design. A guy came to my house and took all necessary measurements. They asked me come down to the office after a couple of days and showed me a design, which my 4 yr daughter can make without any problem. It was bogus. I showed that I am not happy and guided them with my thoughts and finally they could translate my ideas. Now the sadest part came.. I wanted an open-kitchen and asked the people at Modular Kitchen if they can take the responsibility of breaking the walls, finishing and everything else. The head representative there told me that he can arrange everything. He sent a person and he told me that he 'll take 2 days to break the wall, it took 5 days. He promised me to send 2 guys to work but sent one guy and he worked part-time. Then he told that he won't clear the rbbish.. After that, the kitchen cabinets were ready and Modular Kitchen said they 'll take 2 days to fit it. I am not beig able to explain everything but I could not use my kitchen for 2.5 months and still the kitchen fittings are not yet ready. HomeTown Modular Kitchen service is worst. You 'll definitely suffer if going for it. The customer service is horrible.. They never keep their words. Beware...
Complaint marked as Resolved Aug 14, 2020
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