[Resolved] HomeTown — no delivery after 35 days of booking of bed | |||
Dear Sir/Madam, Unfortunately, I have booked a sofa cum bed on 12 –Aug’12 from your showroom at ambience mall Gurgaon. (Invoice copy attached) The date of the delivery mentioned on invoice and committed was 08th sep’12.(SO No.- [protected]) Unfortunately it is not delivered yet and there is no plan to deliver it any time soon. Is that the level of the commitment your company is providing to the customer?? Your representatives even fear of talking to there customers and they don’t even pick up the phone. When we tried to contact your representatives about the delivery, they abused and provide the feedback that if you want the delivery then we have broken bed at our end that we can deliver and forget about the delivery soon. (told by Mr. Rajesh and Mr. bhupender) Your sales man Mr. Sumit Dubey had never contacted. If I am trying to contact him he is not responding. I think you are planning to deliver the bed next year at 8th September. There is an inauguration planned at my new home on 14th Sep’12 and I want the delivery before that. If you are unable to deliver the same then kindly refund my money with the interest for the lapsed period. my request to future group management , please focus on your customer. i am sending mails to hometown over email id - [protected]@futuregroup.in , but got no response. Regards, Shobhit Aggarwal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
company is fraud i agree i also had worst experience of my lifetime when the furniture is not delivered to me till date and the booking i made was on 9 oct.
please consider your customer as a customer not fool.
Dear Shobhit,
Hi, I am Priya from Future Group. I regret the inconvenience caused to you. We have taken a note of your issue and it has been escalated to the concerned team. We will get in touch with you soon.
Regards,
Priya
Future Group Care
Hi, I am Priya from Future Group. I regret the inconvenience caused to you. We have taken a note of your issue and it has been escalated to the concerned team. We will get in touch with you soon.
Regards,
Priya
Future Group Care
Faulty material
I purchased Pringles from Big Bazaar sector 38 noida today. When I reached home and opened it it was already 75% finished. Am I supposed to pay 140 bucks for 25% of the materialCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Home Town — No delivery commitment
I booked furnitures with Home town on 15th Aug-08 and made the advance payment vide cheque(Receipt no.[protected]).At the time of booking the goods, I have been told the delivery will be done on or before 15th Sep-08.My cheque was encashed by the company on 20 Aug-08.Since 15th Sep-08 I am continuously following up for getting the booked furniture, but no body from Hometown is giving the delivery date.
I feel that this company is totally a fraud and they are sitting in a big mall just to grab the money from customers.It;s a big harrasement to me.I still do not know How shall I get my furniture/money back.I request everybody to Pl.avoid any purchasing from Home town and be safe.