Comments
I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.
HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.
HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.
Hi
I agree with you about horrible customer service. People at managerial level at Home Town can't stay up to what they promise to a customer. It's been 2 months I madfe a fu;; payment of 80, 000 Rs. and still my furnitures are not delivered. It's height of negligence and false practise. Action should be taken against such practises. Monalisa Sharan
I agree with you about horrible customer service. People at managerial level at Home Town can't stay up to what they promise to a customer. It's been 2 months I madfe a fu;; payment of 80, 000 Rs. and still my furnitures are not delivered. It's height of negligence and false practise. Action should be taken against such practises. Monalisa Sharan
On 1st & 2nd June 2013 I purchased few items amounting to Rs 34997/-under exchange scheme from your Ambience Mall, Gurgaon Outlet.I was promised by your staff that goods will be picked up from my residence on 7th June and new items will be delivered on next day. so far it is 10 days now, neither exchanged items have been lifted from my residence nor new items have been delivered. I am making futile calls on given numbers but no body is picking up the phone. I have paid 3 visits to your out let so far.
Pickup for exchange invoice no 1696 dated 1st June 2013
Pickup for exchange invoice no 708 dated 2nd June 2013
Advance Receipt (sales order) no 2727 dated 2nd June 2013
For information of all
[protected][protected][protected][protected]------
Pickup for exchange invoice no 1696 dated 1st June 2013
Pickup for exchange invoice no 708 dated 2nd June 2013
Advance Receipt (sales order) no 2727 dated 2nd June 2013
For information of all
[protected][protected][protected][protected]------
I had lodged a complaint with customer care (# [protected]) on 20th July, 2014 for Cistern problems, however till date no one has time to call or attend to this complain. I think it was our mistake to trust Home Town architect and buy goods on their recommendations.
Home Town has only one criteria to sell inferior quality goods and provide no after sales service. We really do not know what to with company’s attitude and bad service. I am now writing to on this forum in desperation as no one is attending or listening to my complain for past 7 days and I hope people who read this message can be careful before buying any goods or services from Home Town.
Home Town has only one criteria to sell inferior quality goods and provide no after sales service. We really do not know what to with company’s attitude and bad service. I am now writing to on this forum in desperation as no one is attending or listening to my complain for past 7 days and I hope people who read this message can be careful before buying any goods or services from Home Town.
Totaly rubbish customer services. Bought an almirah from flipkart and its been one month its not get installed.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3869
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Home Town — False assurance
I am finally writing this mail after geting completely frustrated from the false assurance given by your loved staff (Mr Vijay , delivery head at GIP Mall in Noida). Let me give you the detail of my incidentI ordered a TV Stand(WU Casa V2) on 25th January 2010.
My advance receipt number was :-[protected]
I got the delivery ,on the same date it was mentioned on the receipt that is 29th January 2010
When the next to next day , the serviceman came to install the TV Stand , I saw that color was not that , that I was originally ordered. (It was urban teak while it should be wallnut color).
Then I called Mr Vijay (Delivery head at GIP Mall Noida) and he told me that it was mistake from their side and the goods will be replaced within 3 days.
After that I called him a number of times (his mobile is on and I listen the ring also but he does not pick up the phone).
Finally I had to call their customer service on 7 and 8 th both the day and I got to know from Mr Vijay (this is another person who works as customer executive at GIP Noida) that he talked to Mr Vijay (Delivery head) and got to knw that the goods will be delivered by 11th of February 2010.
Now today is 11th February and just to be sure that whenther the delivery is in process or not , I called the customer service number and it was very sad the they did not have any clue about my issue.