HomeTown — Poor Customer Service

Dear Team, Both me and my husband had very high thoughts about HOME TOWN and its various products. We have been a regular customer of Home Town in Kolkata, and we really appreciated the variety of products we got to see in their show rooms. But sad to say that HOME TOWN has not lived up to its expectations. Just 2 months back, we bought a 2-door utility cupboard from Kolkata Bhawanipur Show Room, and we had no second thoughts in buying the product. But for the last 20 days, we have been following up with the Customer Care for lodging a complaint on the product. Due to rainy weather, both the outer & inner surface of the cupboard have been infected by fungus, with small insects roaming around. Really surprised to see products of HOME TOWN can be infected by fungus. To make matters worse, even after following up for 20 days, no one has visited our premise to resolve the issue. The main reason for writing here is to bring to the notice of all that lets not go by the face value of Company. Wooden furnitures of HOME TOWN are not of superior quality, and are just like normal woods. The Post Sales Service is also one of the pathetic services in retail industry Thanks, Dr.Srikanta Pandit